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February 2023 by Scott G
Multiple erroneous fees and interest charges, even on paid off closed accounts. Nearly impossible to get service and when I'd finally get through, received mostly excuses, run around, and placating promises that would go unfulfilled. They record calls, but don't allow you to. Not sure if incompetent or just straight corrupt. Certainly unethical, and feels like it should be illegal.
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March 2022 by Liz Bullen
The worst bank I’ve ever experienced anywhere in the world. Service non existent. Was happy with bbva, now it’s pnc. Terrible!
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October 2021 by Cory Mallo
What a joke the bbva to PNC switch has been. Bbva username and password where supposed to work on PNC app. Of corse they don’t. Sat on hold for 2 and a 1/2 hour trying to get help with no luck.
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September 2021 by julie mol
Always pleasant in face to face contact. But if you are looking for a bank that follows through when they say they are going to...good luck...might take 3-4 reminders/attempts and 4-5 weeks to get that simple follow through.
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August 2021 by Corinne Villa
The way BBVA Longmont operates is how all banks should aspire to operate. Ryan B has always been there for our company no matter what the need, big or small and that has made a positive difference in how successful our company has been. Customer service and support are the best I've experienced.
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July 2021 by Katarina Ivanovic
Elaine was absolutely wonderful!
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April 2021 by Amber Shipley
Came here during normal business hours and it’s completely closed (no drive up or lobby) at 1:30 pm with “will return at 2:30” signs up
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April 2021 by Pamela Dolbear
Ryan is so incredibly helpful with the company's business banking! Any time I need assistance whether with our CDs or with our day-to-day banking he is always available & most importantly he understands the company's banking needs along with the parameters we have to work within. I would recommend him to anyone who is looking for someone to assist with their banking needs.
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March 2021 by Elizabeth Carner
Ryan Beckenhauer is simply the best. We first met Ryan at a SBDC (Small Business Development Center) training course, where he was donating his time to help us and other small business owners with understanding our financing options and what the options meant for our businesses. Although we have not had the opportunity to work directly with him due to the nature of our small business, he has never been one iota less than giving, caring, and incredibly helpful whenever we have a banking or financing question. If he doesn’t know he reaches out to his contacts to see if he can find the answer! It’s incredible and we feel blessed to know him. We hope to work with him and BBVA in the future as our business evolves; there’s no one we would trust more with our financial well-being.
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March 2021 by Jason Cormier
Ryan Beckenhauer is the most service-oriented banker I've worked with in 30 years. Truly a credit to his employer, Ryan has not only helped us with commercial loans, and PPP funding -- but has gone out of his way like no other to ensure any challenge we experience at BBVA is resolved. Since when does a person who's helping you land the right loan also step in to offer personal assistance for online banking? No way you'd get that at Wells Fargo. I don't believe half the stuff this man has accomplished for us is actually part of his job description. Ryan once learned I made an appointment to go to the bank to close one of the accounts and deal with some ACH limitations. He proactively called me, said he wanted to save me from making the drive, and ended up taking care of everything I needed over the phone. Come to find out, he was in the middle of delivering doughnuts to other businesses that day. This guy is a customer experience hero at a time when people really need it. His attention to detail, proactive follow-up, genuine curiosity, and trustworthy character makes him a true asset to our company.
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January 2021 by Derek Pine
As a small business owner in Boulder I appreciate having Ryan Beckenhauer and BBVA in my corner. From the start, Ryan reached out with a willingness to help and a commitment to my business's success. Ryan has always been responsive to our needs and readily available to answer questions. From working capital and cashflow, to investments, to introductions to his business network - Ryan works hard for my business every day. Thanks, Ryan!
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December 2020 by Corinne Gutierrez
The way BBVA Longmont operates is how all banks should aspire to operate. Ryan B has always been there for our company no matter what the need, big or small and that has made a positive difference in how successful our company has been. Customer service and support are the best I've experienced.
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September 2020 by AAISPY
We visited this branch while vacationing and were blown away with the customer service!
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September 2020 by Jason Dragash
The team at this branch is extremely friendly and always on point. If I could give more than 5 stars I would. Awesome bank!!
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September 2020 by Matthew Mercier
Fantastic experience! Very knowledgeable and attentive team! Highly recommended.
