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October 2023 by Carly Ambrose
Our experience with Bonobos was absolutely amazing! My husband needed an assortment of clothes - things to wear to the office, things to wear out, but most importantly, things to wear to our rehearsal dinner and wedding. Bonobos relieved the anxiety of getting it all! Pretty much a one stop shop with great customer service.We thoroughly enjoyed the personal/concierge shopping experience. They measured for sizes to know what fit him, and then he was able to order what he wanted in a lot of colors and fun patterns! :) His selections arrived quickly, too!One cannot say online shopping is the better option because Bonobos takes the uncertainty out of whether or not those clothes will fit! While it might seem strange walking into a store unable to leave with your purchases, Bonobos provides plenty of options in clothes that you KNOW will fit because of their concierge experience.We cannot recommend Bonobos enough!
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April 2023 by Jim Darling
This was my first visit to an official Bonobos Guideshop, and it was to return shirts I bought online that were too small. What a great experience I had working with Kameesha! She was really helpful and patient with me and my body image issues. :-) I found two Tech Shirts in Standard XL that fit great.
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January 2023 by Andrew Harrington
I last bought a suit some time in the mid-90's. It was ill-fitting and I only wore it when I had to. After months of pleading, my wife finally got me to shop for a new suit. I don't like clothes shopping. I don't like spending money on clothes. I don't like trying them on. My experience at Bonobos was awesome. Amy helped me through the process, offering opinions when it mattered but leaving decisions to me. I ended up with well-fitting clothes that look and feel great. I am so pleasantly surprised.
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November 2022 by Bruce Michael
If you can’t walk in and just buy something off the rack, then what is the point of this store taking up space in a mall? Asinine business concept.
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October 2022 by Og Oggilby
Nice people good products but you drive all the way to the store where there's difficult parking you go in there to buy clothes and they won't sell you anything they'll only mail them to you very disappointed wasted an hour's drive
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July 2022 by Andrew Bancroft-Howard
Ordered a pair of pants that I tried on in the store that were listed in stock, company cancelled my order 4 weeks later without explanation. Re ordered off their website as store employee suggested, 11 days later received an email that my order was cancelled, again without explanation. Called customer service and no explanation given. Asked if I should try ordering again since they were still listed as being in stock and was told I shouldn't bother. Went to local store to ask for assistance, none forthcoming. Needless to say I won't be shopping here again and CANNOT recommend to anyone.
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July 2022 by Dillon Simpson
I've purchased Bonobos online and I like their merchandise.However, their brick and mortar locations are a waste of time. You cannot actually buy any clothes in the store, they have to ship everything. It's just a less convenient way to order from them online.Online shopping is great, I do it all the time. If I go to a brick and mortar retail store it is because I'd like to purchase and recieve items more quickly than I would be able to online, and Bonobos' retail model completely defeats that purpose.Also, what on earth kind of fitting rooms do not have mirrors. Perhaps they're going for some kind of concierge shopping experience, which is really not for me.
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July 2022 by Andrew Bernatis
Had a great experience here. Amy did too good of a job and I ended up getting 9 items. Will be shopping here a great deal in the future and you should too. They size you and then give great options to see what you like. Highly recommend!
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July 2022 by Cody Newman
I placed an order online from this Walmart owned clothing company back on May 13th. It is now June 9th, 28 days later and they still have not shipped my order. I have been told via online chat that they have fulfilled and shipped orders placed after mine. There are multiple recent BBB complaints against this business. Save yourself the time and shop elsewhere.
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December 2021 by Jake Wojack
These guys are the bomb dot com. Like a classic procrastinator I came in looking for a suit about a day before I actually needed it in a different state. They fit me and we found everything that worked for my size. The real kicker is that they called a different store closer to where I was heading so I could just pick it up there. 10/10 would shop again. Plus they're sustainable AF so that's a dub.
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November 2021 by Mike Burns
I work in a Boulder for an outdoor apparel brand - went to Bonobos to get a few new set of clothes for days in the office. The store claims you get a personal concierge who will help you get the perfect fit - however I found my guide insulting and I left the store feeling down.I am 5-8, 170lb - and consider myself an averaged sized guy in Boulder. I went through the Bonobos "Journey" - or in other words I tried on a bunch of shirts and pants in a fitting room. I locked in the perfect sizing and was excited for the next step - but when I came out my "guide" told me they did not have any pants in my size other than some odd looking dress pants with zippers. When I told her dress pants aren't really appropriate in my office, she rolled her eyes and questioned whether I had any idea what I was talking about.Disappointed, my guide took me on the next up in the journey: dress shirts. For me, this involved my guide quickly zooming in and out of images of multiple red, plaid shirts on a tablet. I told her I was looking for shirts that were more solid colors - not red. Once again, she rolled her eyes and told me "you are very short and we don't do alterations - so your color options are limited." And then she oddly shoved another red shirt image in my face. At that point I respectfully told her I was going to look somewhere else. My guide actually got angry at me and said "Dog, it's not my problem you are short." I couldn't believe my ears! It's a real shame because the clothes look cool and I wanted to pick up a bunch of new fits. Perhaps they need to use once of those minimum height lines before entering the store, so us short guys don't waste our time trying on a bunch of clothes we'll never be allowed to purchase.
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November 2021 by Tanner Hembling
Great customer service and an overall excellent personal experience while shopping here. Amy helped me to take my time and custom fit outfits for me at the store and made me feel very welcome while shopping at this location. I would definitely be a repeat customer.
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August 2021 by Michael Weslosky
I have been to Bonobos twice now and specifically worked with Daniel, their lead guide. Both occasions were getting fitted for a wedding event of some sort. Each time was consistent in being such a smooth and incredible experience. The team is great to work with, I feel like I was not being oversold, and that my needs were met with extreme precision.I now look for Bonobos wherever I go as I can tell that the customer experience goes beyond just the local team (though the Boulder team is pretty hard to beat). Thanks again - I really enjoyed it and will definitely be back!
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August 2021 by Mario Lozano
Didn’t end up buying anything but still had to give a shout out to Trent for the great service this week. I normally want to be left alone when shopping but Trent and his coworker(I can’t remember her name but she was there Friday!) were so great I actually enjoyed them helping me out. 10/10 would recommend shopping here.
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June 2021 by Zade Faraj
I was in a pinch and needed help with an outfit. Avani was stellar and went above and beyond to help take care of me. Best men's shop in Boulder
