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October 2023 by Julius Porter
The guys in the shop are awesome! Great service, flexible and solid work.
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May 2023 by Dana Scholbrock
Disappointed when you ask a bike shop for advice on bikes and they don't know what they are doing. I asked for advice on what bike to buy at Play-It-Again Sports or at there place for a kid with a disability and if training wheels were needed. The staff walked over with me helped select the bike and showed me what training wheels to buy on Amazon because your shop didn't have them in stock. I spent $240 on a bike and $40 on training wheels and they didn't work. The staff offered a refund for the training wheels but never paid. The manager Geronimo or whatever it was... was rude not understand of how many days I spent coming to them for help. Take your business elsewhere.1
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May 2023 by Josh Landis
Techs will rip you off an nickel and dime you for things that take less than 5 minutes to do.. definitely not coming back here for any sort of bike service.
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January 2023 by Curtis M
If you are looking to have any type of service done on your bike, do not come here....look elsewhere unless you want your bike to be on the shop for over a month and still have it be broken. They don't test ride the bike after 'fixing' the issue to see if it's in working order and I had to bring my bike back 3 different times for the same problem and it never got fixed...even when they ordered a brand new part. Long story short, go somewhere else to get your bike serviced. 1 star because they did end up refunding some of the work and the part that didn't work, but only after asking for a refund.
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December 2022 by Sarah W.
Maybe if you drive a company vehicle you should not be a j*** driver. Thats all I have to say.
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November 2022 by John Mears
Alex and the crew are awesome! Best bike shop in Boulder!
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October 2022 by RedElectric3
Dope spot, knowledge staff. I will be coming back for the atmosphere and intelligence about bikes. Thank you so much
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October 2022 by Andrea Deyden
Awesome service every time. Last visit, Geramo (not sure of correct spelling) was very knowledgeable and super helpful, both with repairing my bike and discussing a new bike.
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September 2022 by C M
If you are looking to have any type of service done on your bike, do not come here....look elsewhere unless you want your bike to be on the shop for over a month and still have it be broken. They don't test ride the bike after 'fixing' the issue to see if it's in working order and I had to bring my bike back 3 different times for the same problem and it never got fixed...even when they ordered a brand new part. Long story short, go somewhere else to get your bike serviced. 1 star because they did end up refunding some of the work and the part that didn't work, but only after asking for a refund.
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September 2022 by The Plodder
Thank you so much. Helped me out on a Sunday to get me back on the bike the same day. Mechanics are great!
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August 2022 by Mike Jenifer
Took a wheel to their store to get a hub replaced. Was given an estimate of 2 weeks. After more then 2 weeks, I called them up asking for a status only to be told that the person who placed the work order neglected to add spokes to the order which is why there was a delay. I guess they weren't going to tell me until I called them. Joe, the person I talked to on the phone, gave me a bunch of excuses on why measuring the spokes and then ordering them was an impossible task for him to do and said I'd be better off taking the wheel somewhere else. Seriously?!
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January 2022 by Robert Budin
30 miles into a ride managed to mangle a chain was near Boulder cycle. They were life savers had me on my way again with a new chain in under 30mins. Ty to the crew there!
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October 2021 by April G.
We've been frequent flyers at the North Boulder location for over 15 years, and they've never let us down. We always get great service, and the shop always stands behind their products. Just popped in yesterday needing a small part for a home repair on my son's derailleur, fully expecting to pay for the part, but they gave it to me for free. Day before that I needed a quick turnaround on a fix for a flat tire (YES - same bike - that kid seems to be pretty hard on his bike!) - and they were able to do it right away while I waited just a short time in the shop.
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August 2021 by J H.
My experience with this place was excellent for both purchasing a new bike and also for taking my older bikes in for tune-ups & maintenance. The customer service that I receive deserves recognition because my older bikes look and feel like new after each tune up. My bike from 2012 was just serviced with a Level II tune-up now looking and feeling like new.
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July 2021 by david kutcipal
I was looking for a BMX bike for my son. I went to the North Boulder location and the sales person said they dont carry BMX bikes. I went home and checked the BCS web site and it said they do. I called the South Boulder location and the gentlemen said they had one. My son and I drove to the South location and we waited about 5 minutes to talk to some one. There were only 2 people working and the guy in service was in his own world. I told the 1 salesperson we wanted to buy the BMX bike. It took another 20+ to checkout. My son loves the bike but the service was so so.Update: My son took the bike back to BCS North location to get the brake and rear wheel adjusted. They took care of him then and there no charge. Must have been an off day when we bought the bike.
