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July 2025 by Mary Howard Ade
I had a great experience with Caliber and Victoria. She was very professional and a good communicator. They took take of my repair thoroughly and quickly.
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July 2025 by Brian Lane
They run a very professional shop. The work they performed was top notch. The entire staff from the manager to the techs and office staff were all very personable and accommodating.
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June 2025 by Kai Amey
I had my vehicle repaired at a different Caliber Collision in 2023, and the work was subpar at best. When I finally had time to bring it in for warranty repairs, I chose this location instead, and I’m SO glad I did. I worked with Brian, and he made the whole process easy. I showed up without an appointment for an inspection, and he got me scheduled for exactly the dates I needed. He finished the repair on the day he promised, and the work was done exactly right. Great customer service and high-quality work—that’s what you’ll get from Brian and this Caliber location. Highly recommend!
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June 2025 by Carrie Dalton
This is one of the most honorable car shops ever! When we hadn't a little problem... they fixed it at their own expense. They repaired the car perfectly otherwise. And then delivered it! Ask for Brian. He's the best!
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June 2025 by Chelsea Hedeman
I want to take a moment to recognize Alesa for going above and beyond in helping us through a very stressful situation with our car repairs. After our neighbor hit our car and then refused to share their insurance information — claiming the repair estimate was “too high” — we were unsure how to proceed. From the very beginning, Alesa provided clear, thoughtful guidance. She also was very professional when our neighbor called in and interrogated her about the repair estimate. She recommended we go through our own insurance and file a police report rather than waste time disputing the matter with our neighbor. That advice turned out to be invaluable.
Throughout the entire process, Alesa consistently checked in, ensured we had what we needed for the claim, and helped coordinate our repairs. With only one car, Alesa worked with us to minimize the time our car would be in the shop, which helped avoid additional out-of-pocket costs (with the high probability that we would not get reimbursed for a rental car since our neighbor refused to file a claim). This was above and beyond any customer service I’ve ever received when dealing with car repairs.
Thanks to her efforts, we got our car back just in time for the weekend—perfect timing, as my sister unexpectedly went into labor the next day and we had to make multiple trips to the hospital. What Alesa didn’t know the whole time was that we were six months pregnant and in the middle of a move, so her going above and beyond to get our car in/out of the shop efficiently meant the world to us. It's important to highlight she offered this level of customer service before she knew all of that!
Even though we were dealing with a difficult neighbor, Alesa reminded us that there are genuinely kind people in the world. She was the bright spot throughout this whole (challenging) experience with our neighbor.
Thanks to Alesa’s advice, the police officer was able to get our neighbor’s insurance information, which means we should get reimbursed for our deductible. Alesa, you were truly a lifesaver! We’ll be recommending Caliber to anyone and everyone because of the exceptional customer service you provided :-)
P.S. — This is my 3rd ever google review, which I hope says a lot about just how incredible Alesa and the Caliber team are (and we wanted to make sure everyone knew it!)
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June 2025 by Charley Reynolds
They do some amazing work!!
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June 2025 by Jim Fox
Brian and his team did a tremendous job. They repaired some bumper damage on our car last year, and they did some great follow-up repairs, too. Professional, knowledgeable, and friendly. Thanks!
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June 2025 by Chelsey LaForge
The car was in great shape when I picked it up after repairs, and I appreciate the courtesy cleaning service as well (which I was not expecting)! I did have to return it to re-connect the driver side view mirror, but they scheduled me quickly and it took less than 15 minutes to fix. I would absolutely return here for future repairs and recommend them to others as well. Thank you!
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May 2025 by K. O'Steen
This was the best auto repair experience I have ever had. The mechanic, Victoria, kept me updated daily on the progress of the repairs. The receptionist made arrangements for someone to pick me up and give me a ride to the rental car. My car looks better than it has in years!
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May 2025 by A Glickstein
Good repair work on a faster-than-expected timeline. The customer service is what really sets Caliber apart -- it was above and beyond! Everyone I spoke to was extremely friendly and helpful. I commend Caliber for exceeding my expectations, especially regarding the quality of customer service, which is so rare these days.
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May 2025 by Melissa Alishouse
One of the best mechanic places I’ve been to! Extremely professional, kind and affordable!! The office manager, Jacqui was great and gave me all the info needed before making my appointment! I felt heard and trusted what was being told to me!!! Thank you!!!
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May 2025 by JJ
The customer service was great - very kind, efficient, accommodating and kept in communication the whole time. They exceeded my expectations on the timeframe too. Thank you!
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May 2025 by Lisa Johnston
Caliber Collision did an excellent job on my car. I was very happy and impressed with the entire experience—Joey kept me updated throughout the process, they finished the repairs quicker than expected, and the car looks great. I was anxious about choosing a repair shop, but I'm glad I went with Caliber!
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May 2025 by John Bogosian
Good people here do really good work. I've unfortunately had two accidents this year, Caliber was excellent in doing the repair work for both and dealing directly with insurance for the payment.
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May 2025 by Doug Wiemer
Excellent company. Good people. Efficient.
