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January 2024 by Garrett
“R” (to be unnamed online),one of the private client bankers, was one of the least helpful and cold humans I have encountered in my life. From an unwillingness to confirm identity through means alternative to a physical drivers license that had been stolen, to a blatant and profound inability to perform her job, she thoughtfully ensured herself a path of the least work and responsibility.Take your business and money elsewhere.
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November 2023 by Tim Burton
One teller at the front, 5 people in line. Zero urgency from the sole teller up front. 10min later one teller came from the back with a monster energy drink, zero urgency, and began to help. Tellers where lifeless and slow
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September 2023 by Kangmin Kim
Gets the job done, on point with customer needss, friendly, no discrimination ( confirmed from an asian ) they made great improvements compared to past customer reviews
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April 2023 by Michelle Apodaca
I have been banking at this specific location for 14 years. They people that work here are amazing and helpful. They try to solve your problem. They always greet me by name and I have seen them do so with other customers as well.
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January 2023 by Kang Min Kim
Great service. I’m a college student on a budget but was able to get some of my transactions back thanks from the help of my banker here. The employees here are understanding and considerate. If you have a chance to show them your appreciation give them a review.
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January 2023 by Deepa Talwar
Came in while I was in town to deposit a small business payroll check, was told by Lexi that my check was “sketchy” and offered no further help - wildly unprofessional for a business branch
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May 2022 by Jonathan Williams (Manifest Destiny)
Don’t bother, unless you are a private client with 100K in your account they don’t care about you or your time. Terrible customer service. Terrible communication.3 times in the last month alone I scheduled an appointment on the app or in person, Every single time I came in they either told me the banker I specifically signed up to meet with wasn’t there or my “time” was incorrect.Chase used to be good, but this branch might be their downfall.
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January 2022 by Bry Z.
I have never encountered someone more rude in my entire life. "Kristen" - manager at this location is a terrible abs embarrassing representation of Chase. She was literally yelling and clapping her hands in my face. I highly recommend you bank elsewhere.
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January 2022 by Samuel Fashant
This might be the rudest Bank I've ever been in. The snotty and unfriendly bank teller yelled across the counter if I had a mask, and when I said no she handed me one and held it by the string and turned her head like I had some kind of disease. I'm disappointed that chase hires such unprofessional and rude people. I have had Chase now for over 7 years, and because of certain events that have happened recently in dealing with them, I am probably switching all of my accounts.My advice, if you can find another bank, or at least another location, definitely do it! Very disappointed
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December 2021 by Adam Fortin
The employees are friendly. The place is a typical bank though.
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October 2021 by Scott Paterson
Opened new business account. Got charged for unlimited "free" checks, had to spend an 1.5 hours talking to support in India. They also forgot to link my account, so I couldn't access it online.
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October 2021 by Megan B.
I recommend this branch by far over other ones in Boulder. If you make an appointment your banking experience can be made very easy.
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May 2021 by Denis Barie
This people are so lazy. They don’t want to help because they’re closing in 15 minutes. I just ask simple request and does not take Even in five minutes. And I saw a couple employees around it with the iPad and they’are pretending they're helping
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January 2021 by Patricia Ann
DO NOT contact them for investment advice. You will waste much time and get horrible service. They have no idea what they are doing!
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September 2020 by Eric Johnson
Courteous employees cannot overcome the fact that Chase is a major provider of financial support to climate-destroying fossil fuel projects. Choose a truly local bank or credit union instead.
