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August 2023 by Cal S.
for reference I'm a senior who has been using CSS since freshman year move out; but I have consistently had mixed experience with them, whether it was missing and/or broken items the servicer provided are very subpar. this being said my most recent move had really pushed me to believe how unprofessional this company is, not only did they forget two rather obvious furniture items (Carpet and office Chair), but they forgot an additional box with a rather expensive and sentimental piece of clothing I have. Unfortunately the company lost it, but I was patient and waited two weeks for them find it, unsurprisingly they didn't find; but even worse they refused to provide insurance or refund to cover for losing such an important/expensive item.
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August 2023 by Google user
They forgot one of my boxes that was labeled and then insisted that the movers delivered all of my boxes. I stored 4 boxes and a suitcase with them, paid for that service, and they only delivered 3 boxes. But they “checked off” on 4 having been delivered. They also delivered them late and I have also had trouble actually getting them on the phone and getting a response other than “we’re looking for it.” They were also late to pickup my boxes back in may as well. I paid too much money for them to lose my stuff and then claim they delivered all of it.
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January 2023 by Eileen S.
We needed extra help storing my son's dorm belongings. I was by myself moving my son and they came up the three flights of stairs at DU (no elevator) and stored all his stuff. They were great. Mike the owner is the one answering the phone and takes pride in his company. If something goes wrong he will fix it! They don't overcharge and he was so understanding when my son didn't get back to them. Highly recommend. I don't understand the 3 1/2 star ratings
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November 2022 by ron b.
Absolutely the worst moving company I have ever hired. Returned furniture damaged and water stained. Would not respond to emails and would not repair or replace/compensate for damaged furniture Do not hire this company.
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November 2022 by Sami S.
Save your time and money, and use a different storage service. If I could go back and do this again, I would rent a Uhaul and store my stuff in a pod. Do not trust this so called "company". Not only did they lose a couch of ours, not sure how that's possible, but they also lost my mattress and misplaced my roommates bike. The good news is, they eventually found my roommates bike and our couch, but the couch was delivered broken and they wouldn't have even gone back to look for it if it wasn't for my girlfriend buttering up the mover guys.
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September 2022 by Kaleigh Cousins
I decided to move myself in for my second year at CU and hired movers to help me get things out of storage and put my furniture together. The day they were supposed to help me move in, they arrived late and thought it was a move out and then cancelled for the day. The next morning they were late again, didn’t get there til 3:30pm and didn’t even put my furniture together like I asked. The manager proceeded to call me at work multiple times after I asked him to contact my roommate for any issues, and when I answered his call it was easily something my roommate could’ve answered. Tremendously unorganized business with horrible communication between the warehouse, the employees, and the managers.
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September 2022 by Jennifer Fails
I can’t thank CSS and Dan specifically. They were so organized , kind, and hardworking. Our move and storage was from Texas. They handled it perfectly and communicated with great ease. Thank you so much CSS ! All of you did a fab job! ❤️❤️❤️
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August 2022 by Chris R.
Moved my son into off campus housing at Colorado State today. Used College Student Storage, owned by Michael Shelhamer. First of all, they lost his packaging slip and delivered at the tail end of the delivery range. Second, the warehouse forgot to load three of my son's boxes and said they would need to do a second delivery later closer to 6pm. We receive a call at 4:30 pm and they told us they would be at the house in 5 min. We weren't home so they were going to leave with his roommate...no big deal. The owner then called my son (he was on speaker and I could hear) asking what building he was in again. My son told him the west building not east. Michael then proceeded to yell into the phone and said "holy sh&t, fu@k, this is bullsh$t. I can't find this f******* house. I have a truck on fire and can't deal with this now." He then hung up on us. Micheal Shelhamer is one of the most unprofessional people I have ever dealt with. He needs to know how to treat customers and better control his emotions. Can you imaging yelling this at a customer? Do not use this company!
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August 2022 by Dana Hammer
Had a great experience with CSS last spring when storing my stuff for the summer. When I had questions, I was able to get ahold of them easily. They provided boxes, tape, labels and markers so packing up my belongings was super easy! I was out of town right before dorm move-out and CSS was super helpful, helping me find a time to do a pickup. Awesome option for out of state students :)!
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May 2022 by Nicole Ingram
I have CSS all of my items in the spring clearly labeled with my name and packing number along with my desk chair. When they brought my items in the fall they brought me a completely different desk chair that someone had taken my labels off of my original chair and stuck on a different chair.
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January 2022 by Cheryl S.
I found these guys early in my daughter's first semester at CSU. She got off to a rough start and wanted to come home right away. I convinced her to stay first a month, and then the first semester. Her time at CSU was overall an awful experience due to a variety of factors. So we had to come move her out of her dorm just prior to the start of spring semester. I contacted CSS and everything has been great! Great communication, able to accommodate our schedule (and potential change to it), showed up on time and did the work quickly. Same day shipping home. They took the stress out of a difficult experience and I'm really glad we used them. I see some people complaining about the charge up front. I did see that in advance of my contacting them, so I don't consider it a surprise charge.
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October 2021 by Ben Davies
Wow, what a nightmare it has been dealing with CSS.Sure, their service seems convenient up front. They handle everything and pick your stuff up for storage. How bad could it be?Nope, it's awful. I've never seen such ineptitude in a business. I stored my stuff with them for a year when covid started. To my overwhelming joy when I returned to campus, I found out they lost a bunch of my stuff! Yipee! And when I tried to make claims about these lost items, they stalled and stalled with such horrible customer service. Clearly, they don't want you to get any money back for the things THEY LOST. In addition, they sneak in false charges ($75+) and hoped you wouldn't notice!Never, ever use them.
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September 2021 by Ben D.
Wow, what a nightmare it has been dealing with CSS.Sure, their service seems convenient up front. They handle everything and pick your stuff up for storage. How bad could it be?Nope, it's awful. I've never seen such ineptitude in a business. I stored my stuff with them for a year when covid started. To my overwhelming joy when I returned to campus, I found out they lost a bunch of my stuff! Yipee! And when I tried to make claims about these lost items, they stalled and stalled with such horrible customer service. Clearly, they don't want you to get any money back for the things THEY LOST. In addition, they sneak in false charges ($75+) and hoped you wouldn't notice!Never, ever use them.
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September 2021 by kemper dougan
We had a terrible experience a few weeks ago with this company. They dropped my daughter's desk down the stairs and put a huge gash in the wall. The desk is broken and not usable. The delivery guys said no problem, just email the company. My daughter emailed them twice and has received an answer.
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September 2021 by Savana Phelps
I haven't used their services. I'm sitting at McDonald's and a group of them in their uniforms came in. They are swearing like sailors and really loud. The reason I'm leaving this review is because I heard one of them say that he does his job better drunk. From what I've seen today, they are immature, obnoxious, and irresponsible.
