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September 2023 by Samuel Wright
Luca and Phil are some of the nicest people to work with. If you feel like being treated with respect and want to be a part of a great community credit union, I recommend banking at Elevations.We have been here for many years and always have a wonderful experience with the staff.
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September 2023 by Bonnie Oriel
Bill Camping was a terrific help to me. He had good ideas to make my accounts more efficient. I have found over these many years that Elevations Credit Union is a great place to do my banking.
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September 2023 by Nicolene Wright
I have been an elevations member for many years and i have always been treated very well by the staff , this branch is one of my preferred locations to go to. I live 20 min away. Luca has been helping me for a year or two now and he provides excellent service each time.Everyone here is really friendly and helpful.Thank you.
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September 2023 by Colorado N.
Labor Day weekend and they are closed, as you would expect. Of course I managed to have my purse and card stolen. Their website is so slow and impossible to use because of that Cloudflare garbage that it is useless to try and login. It just spins and spins and takes you endlessly back to the same page. It took me well over 2 hours to cancel my credit card which had already been used, and since their site redesign I can't even be sure that it was canceled. No one answers the phone on weekends. Their "chat" is just a keyword bot. I am just so disappointed. I really wish they would join this century and realize that the world runs 24 x 7 x 365 and not just their short banker's hours. I fully expect the person that has my card will take every dollar I have.
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July 2023 by David Ahlstrom
Bill Camping is incredibly helpful. He went above and beyond his duty to help me with my banking needs. I can’t recommend him enough!
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July 2023 by Vicki Ralph
I cannot say enough wonderful things about Elevation Credit union. The staff, especially Bill Camping, went above and beyond to help me open a new account. The follow up responses to my questions have been prompt and helpful. At Elevations I feel like a real person and not just a number.
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August 2021 by WildFlower
Incompetent and unmotivated staff! They don’t know what are they doing and I wonder why are they working there. Hire someone who can do the job. Thank you.
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August 2021 by Grace W
I have had wonderful experiences with Elevations. They are kind, courteous and professional. I feel like a person when I go in, rather than a bag of money. I appreciate the help I have received on various occasions and their customer service has been phenomenal over the years. Really happy to bank with Elevations.
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February 2021 by George Folmer
Female rep just had to loudly state what I was depositing into my account. I thought banks were supposed to be professional about financial transactions with customers? Guess not. Will not return this branch. My personal financials is not for the entire building to know.
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January 2021 by Grace Wilson
I have had wonderful experiences with Elevations. They are kind, courteous and professional. I feel like a person when I go in, rather than a bag of money. I appreciate the help I have received on various occasions and their customer service has been phenomenal over the years. Really happy to bank with Elevations.
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January 2021 by Mack S
Terrible customer service. I bank here quite often and have never had a good experience. I was sat in line waiting with more people behind me waiting, while almost all the employees were stood in the lobby having a conversation about dog treats, I kid you not. not for nothing but how hard is it to do your job? You make it so irritating and unenjoyable to bank here, I can't tell you how unhappy I am, I've been with you guys since 2015 and have never been treated well, not only by this bank in particular but elevations in general if I could give no stars I would.UPDATEI was contacted by whoever runs this Google page with the reply you can see below, asking if I would send them my contact information, which I did, I gave them my phone number and a good email address and have waited 4 Days and have yet to hear anything from them. talk about false promises, honestly I think they just replied to my bad review so it looked good on there part, like they were "trying" to fix the problem how utterly disappointing.
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November 2020 by Micci Reed
Baseline (Meadows) branch has posted hours until 12p today. At 11:40a lobby was locked, lights were off. We could not do business. We needed to bank today. Instead we got back in our car and watched elevations employees literally sneak out of the bank to their cars. Ugggh! Banking is important to me, my banking was 100% NOT important to elevations staff today.
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March 2020 by Ronnie S
Terrible customer service. I bank here quite often and have never had a good experience. I was sat in line waiting with more people behind me waiting, while almost all the employees were stood in the lobby having a conversation about dog treats, I kid you not. not for nothing but how hard is it to do your job? You make it so irritating and unenjoyable to bank here, I can't tell you how unhappy I am, I've been with you guys since 2015 and have never been treated well, not only by this bank in particular but elevations in general if I could give no stars I would.
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November 2019 by Michael Rodeman
Almost missed a lifetime interview and almost left stranded on a highway due to this company deciding to not allow me to purchase gas and ultimately taking my card at their ATM over a compromise in their system that I received no phone call, email, or voicemail about. Will be closing my account and no reply from the owner will dismiss such incompetence. To say that I was furious is an understatement.
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July 2019 by Brandon L.
I visited this branch on July 2nd and had to wait 35 minutes in order to complete a teller transaction. This branch is usually staffed properly, however at lunch time they had one teller on duty! I could see that the employees were stressed. When I asked a rep to speak with her manager....SURPRISE SURPRISE she was not "available". I now see that Elevations is following the corporate banking attitude and cutting back on staff in order to create more revenue for their shareholders! Absolute nonsense, I have now closed my accounts.
