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February 2024 by Dom Bailey
Jasmin Bentacu helped me out with a credit card charge for a hotel booking through a third party website that was paid for but for some reason became unavailable, and hence uncancellable, before the actual stay, and I had to make a different booking for the trip. She was extremely clear about the Visa process for recovering the funds, immediately put me at my ease, and answered all my questions fully and helpfully. I was not expecting anyone to make the process so painless, and I'm very grateful to her for her professionalism and personal kindness.
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December 2023 by Annika Fogelberg
Kelly was kind, sweet and understanding. Helped me with everything I need- and I’ve been a part of elevations since 1997 starting with the rags to riches program!BestBankEver.
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December 2023 by Leø Nardo Amusicana
arrived at 5:29 to pay rent. they were already locked and closed for the day.
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February 2023 by Betty N.
We have used Elevations Credit Union for years and love it. We like that it is local and we are not funding a huge megabank corporation. Elevations has done many donations to causes in the local community such as for the Marshall Fire. The staff has always been friendly and helpful.
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June 2022 by Helen Tang
We don't bank with Elevations. We only came into this location because Chase (our regular bank) is no longer offering a service that we needed . Xander and Zoe were both very nice and helpful. They helped us print out the paperwork needed and got the document signed and stamped in no time. It was great customer service!
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September 2021 by Janet Christensen
Can’t actually talk to a person.
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August 2021 by Marla
i had a really great experience setting up new accounts here. the guy who helped me was really friendly and we had a good time chatting while conducting business. based on reviews i've read of other branches, i'm really glad i picked this one. it didn't disappoint.
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June 2021 by Marla H
i had a really great experience setting up new accounts here. the guy who helped me was really friendly and we had a good time chatting while conducting business. based on reviews i've read of other branches, i'm really glad i picked this one. it didn't disappoint.
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March 2021 by Scott L.
I have used Elevations for financial services for over 10 years. They have excellent rates and very low fees. I have always used credit unions and Elevations is the best I have experienced. Their no fee checking includes a debit card and online services. Their credit card has one of the highest cash back rates around. I got my mortgage through them as well.
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September 2020 by Erin
Most of my experiences here have been excellent. However, recently I got married and I didn't take my husband's last name. We had several checks written to us under his last name, and they wouldn't let us deposit them. They said I would either have to change my name, or go back to everyone who wrote the checks and have them reissued. They also said we could be subject to a $31 charge per check if we tried to deposit them. I talked to them on two different occasions, both times they made no effort to solve this. Knowing this couldn't be the first time this has happened, I called another bank and explained the situation. This bank told me exactly what I would need to do in order to deposit these checks without any issue. I will be opening an account and taking my business there.
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October 2019 by David Adair
Great bank
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September 2019 by Sergio Ojeda
Friendly staff and amazing bank. Only problem I’ve ever encountered here was being held up about 30 minutes by James/Jim for a simple transaction that should have taken no more than 10 minutes.
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March 2019 by Tara M.
We had to replace our roof, as most homeowners did from the hail storms in 2018. This claim was started in July of last year. The roofing company finished our roof at the beginning of October, as they were booked out weeks. We've had 3 roofs replaced, so this is not our first time. We just received the endorsement for the final insurance payment MARCH 15 2019 from Elevations. They've had it since the end of October. FIVE MONTHS FOR THEM TO ENDORSE THE 2ND CHECK!?! They were horrible about getting back to us. Every time we completed the "last" thing we had to do, they either claimed they hadn't received it or there was another step. We faxed the same paper work over 10 times, only to be followed by 5 more "last" steps. This is the worst we've ever been treated by any bank/credit union. When we would call our representative for elevations the message was they would get back to us in 48 to 72 hours, also not true. Many of our multiple calls went unanswered for weeks. They are awful at getting back to you or knowing their own procedures. Please get your loan else where these guys are a headache like I've never had before!
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September 2017 by Nick H.
This bank made me wait 30 minutes to get a form that I filled out at home. Worst customer service ever.
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July 2017 by Xiante Dahabi
Professional, attentive, kind and interactive... I have never felt as if my small, unassuming transactions were of less import than any seven-figure customer who might come in ahead of me. I love Elevations Credit Union~
