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January 2024 by Ben “Benny bass” C
scammers. scammed me!
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January 2024 by Milton Bixler
I am having my car repaired and insurance rented me an AWD SUV that I reserved in advance through Enterprise. On the day of the rental, my rental car was not at the auto repair shop as promised. I had to go into the Enterprise center. One I was stranded there, I was told they did not have the SUV I needed, and I would need to take a small 2-wheel sedan, and trade the car in later in the day. Now I am being told I am 6th on a wait list for an SUV, and they have no idea when one will be available. I am going to have to return the car and uber to work tonight, then Uber to Hertz in the morning in order to get an SUV. I cant even reserve the SUV until tomorrow because Enterprise conned me into accepting a small car for the day. Hertz has been kind enough to just hold the SUV for me. I'm really disappointed by how much of a hassle this has been. I have learned you cant trust this company when they say they will have a car for you. Your reservation is worthless.
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January 2024 by Ben Sykes
I've rented 5 or 6 cars from this location (in just one month). Talk about consummate professionals. Lianne & Scott are fantastic. Great service. Super fast. Highly recommended.
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January 2024 by David Hirsch
Great service as before. Will continue to use Enterprise.
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January 2024 by Siris Laursen
Horrible service personnel. Apparently, telling the attendant that I paid for a luxury rental is "not what he needs to hear" when I was trying to switch out a car with a bulging front tire. He also was making customers wait while he complained to someone on the phone about another employee. Quite unprofessional. I won't be back.
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January 2024 by Jenna Rodgers
They did a great job helping me with a rental car while mine was in the shop. I was a little nervous about the whole process but Jake did a great job of putting me at ease. He went above and beyond! Great job Jake!
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December 2023 by diego monreal
I picked their 23 Malibu for a month and I couldn’t be any happier, I got the chance to work with jake and he was very professional and very helpful with the whole process. Will definitely come back !!!
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November 2023 by Phyllis Wilkerson
Very prompt, no wait at all! Super polite and fast at processing paperwork. Upgraded car at no charge. Will be back.
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November 2023 by Samuel Reeves
I needed a rental care because my car was damaged in an accident just as I was leaving for a trip. I was able to pick up a car in Boulder and then drop it off in Lake Havasu during my trip. The staff at both places were so friendly and helpful and the pick up and drop off were quick and efficient.
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November 2023 by Paul Gonzalez
I’ve rented many times from Enterprise in and the past. My fiancé fell ill on vacation and we were left stranded in Boulder. I contacted this branch, and they helped us tremendously. I could write a long review but that pretty much says it all!!!!
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September 2023 by Alex
Phone ringer turned off! You can convince yourself of this by calling them while in the store. After navigating the menu (speak to someone in store is an option), you can hear the phone ring several times before being placed on hold. But nothing in the store but a blinking light or whatever. I get that having the phone "constantly ringing" might be annoying, but muting it is a horrible way to do business.FWIW the guy who worked there was exceedingly nice and helpful. I'd give him 5 stars for service... but since they don't answer their phones unless they happen to notice the call visually, it means they don't want your business.
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July 2023 by Brian Kayton
The staff was great. I needed a large SUV for a quick weekend trip but not all locations or rental companies could accommodate. This one had multiple options to choose from. We’ll use this enterprise location again for sure.
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June 2023 by R A
Chris, Clark, and Ella were excellent. Super professional experience. I had great service even when it was really busy at the store.
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June 2023 by Joanna Crowell
I have loved Enterprise in the past, and I have consistently had great experiences until I received a car from Enterprise in Denver. I tried to upgrade, but they told me that they don't do that in Denver. "Seriously?" That was a first. The Chevy Malibu we ended up with had a light on saying it needed an oil change and the car drove poorly.We were staying in Boulder so we talked to Jake Gierlak at the Boulder Enterprise in an attempt to get a different car and the only option he had was a small BMW. My significant other is 6'5" tall and the Beemer was too small for him to sit comfortably.Jake told us that if we were uncomfortable with the car needing oil --we could go next door to the quick change oil place and Enterprise would pick up the tab. He said it would only take 10-25 minutes. He also said the oil place was always looking for business from Enterprise. So we went next door and the man at the oil place frowned and stated that it would take at least 45 minutes to get approval from Enterprise headquarters to do the oil change. Then at least another half an hour. We were on vacation and not willing to wait over an hour for something that should have been taken care of before we picked up the car.Jake Gierlak told us that he would call us the following afternoon and we could return and get a different car. He had three returns expected the next day. Well, he never called back. Rude for a Branch manager to make a promise like that and then not deliver. It was disappointing from start to finish. If the cars weren't returned then he could have called us to let us know. Not the customer service that we are accustomed to receiving.Enterprise, thumbs down for Denver and Boulder Enterprises. Next time I am in Colorado, I will use another auto rental company.
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June 2023 by John Burrage
Enterprise is always awesome. Not to mention, they named their company after CVN65. I would not recommend getting an electric car unless you're set up at home for one already. We got 1 with the 110v charger, and we could never get it to charge past 50m. I took it to a stage 2 charger and sat for 1.5 hours charging it and got it up to 75m
