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May 2023 by Katharin “Kat” Powers
Wonderful branch that can help with anything you need, they still answer the phone and have that personal touch. Worth heading up the stairs to see these lovely bankers for all things financial :)
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March 2022 by Ashlynn Manning
Very friendly and attentive staff. I was the only customer and was served right away.
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July 2019 by Doug Larson
Could not be more frustrated. My Fort Collins branch closed. Have been trying to work with Boulder to help refinance a current loan and see if today's rates can be applied to an old loan. They say all decisions come out of North Carolina. Already tried the North Carolina route I say to them. They are not helpful and just email loan documents even through have questions they won't answer. I've been a customer for 11 years. Have paid them 10s or thousands in interest. Just looking for a little assistance. to update a current loan I keep being told that North Carolina will call me. They never do. Boulder tells me they can't help. And, I'm actually dealing with someone that has "customer service" in their position title. Wow.
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July 2019 by KOLE BARR
Only writing this because I notice the flags outside are constantly tattered and at half mast when they should not be. So disrespectful.
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November 2018 by Kenny Williams
I open up a bank account with them. Then I have my debit card flagged and now I can't even get any of my money out of this bank account. I went in to the bank and was trying to figure out everything they took a hour to tell me they can't help me. I would never recommend this bank to anyone.
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November 2017 by David M
First Citizens is a strong and reliable partner for business banking.
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November 2017 by Melanie Lovett
I just moved to Boulder and went in to open a checking account. I was fine with them having to check my banking history but when they said they'd have to run a credit check I was done. I have had many checking accounts in several states and never had to have a credit check. To open a bank account?? Maybe someone can explain that to me. I went across the street to Blue Federal Credit Union and got a new account no problem.
