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November 2023 by Keaton K.
Old lady at the checkout desk was extremely unhelpful, impatient, and mean at every corner without any reason. I should have said something to a manager
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October 2023 by Laura J.
I'd give the place 4 or 5 stars if not for that pushy solar panel salesman near the front door.
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September 2023 by Jackie A.
Bravo and THANK YOU to our Boulder Home Depot for the wonderful "above and beyond" customer service we experienced late Friday afternoon. We found what we needed and when our item didn't fit in my little car, our awesome HD employee helped us tie it up on our roof. I know we have all sorts of AI, ChatGPT, Starlink, SpaceX etc. - but if we could just clone Mark the lumber supervisor, the world would be a better place!
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August 2023 by Tara K.
Nope, nope, nope, no no no no nope! Home Depot wouldn't know customer service if it crashed into their building, ran naked through their store, and stole their lumber all while shouting "my name is Customer Service!"I'm fairly certain if that happened, no one would care. During a visit, I swung by Customer Service to pick up my online order I'd made the evening before. 3 employees were standing at the first register chatting away. They all look back at me, then carried on with their conversation, turning their backs to me even more. I guess no one told them that just because you can't see me, doesn't mean I can't see you -- I'm sure they failed at hide-n-seek every time. But thinking maybe just maybe they're on break, I patiently waited. After a few minutes, the ladies dispersed (everyone else at customer service was still busy with other customers), but 1 stayed and kept her back turned to me. I was having a great afternoon so I decided to quietly stare at the back of her head until she turned around. She did eventually and welcomed me to her register with the greatest amount of negative enthusiasm I've ever seen. I got the item I prepaid for and was out of there. My 10 minute pick up should've been 2 minutes since she literally just had to put my item on a cart, which I already had with me. But nope. She wanted to chat and I wasn't going to be "that" lady so I waited.Kindness is a bitter enema that I'll happily serve to the deserving few.
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July 2023 by Gale G.
This location doesn't price match !! So embarrassing. I had double checked the website first and made sure what I needed would be included in price match, got everything and headed to checkout. Also they employ a lot of stoned high-school age kids so I didn't really push it, she might have just not wanted to bother unlocking a computer, even though it wasn't busy. i'm not gonna argue with a high schooler lol so I left. it sucked to waste gas going there. And the embarrassment of not being able to buy what I took to checkout.
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June 2023 by Mike P.
I don't know what can be said about this Home Depot that hasn't already been said about the Russia/Ukraine War. I travel up and down the entire Colorado front range for work and I have been to every HD on the map. NO WHERE compares to how awful this location is. it's so awful I just wrote my very first internet review at 35 years old.You will not find what you need. You will not get help. You will not find a cart. You will not go through self-checkout without being made to feel like a criminal. You will not get anything out of this experience that you were hoping to get. Do yourself the favor and drive from Boulder to the location on Santa Fe in Denver if you want to get the job done.
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February 2023 by Andy Z.
Disrespectful staff was a surprise, especially when the job really isn't that hard (point out where something is and let me checkout). Growing up I always thought of home depot as straightforward, which is why I liked it. today however, I asked simply why a door was shut for the exit and where to go instead which I was promptly replied to by and elderly lady who worked there with the reason along with unnecessary attitude and cursing (a bit of an over reaction, don't you think?). I get it, retail can be hard, I work in retail and am well aware of it, but that doesn't mean you take it out on someone who askes a simple question.My suggestion, go to McGuckins or Lowe's, maybe there you'll have people who don't act like a donkey over simple questions.
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October 2022 by Iron C.
My spouse was in standing in long line to check out. There were two men behind her. One of the check out people opened up a new lane. Instead of asking the her to come over first as she has been waiting in line longer, he (the checkout person) asked the two men to come over. She indicated to the check out person that she had been waiting longer but was brushed off. Abysmal display of customer service and likely misogyny. Recommend McGuckins in town if you can go there, the customer service there is 100x better.
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September 2022 by Angie G.
Employees actively avoid you when asking for help and when you do get help it is abysmal. Would recommend just going to McGuckins instead since it's closeby
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May 2022 by Sky B.
A big shout out to Jeremiah in the tool rental department! He was fast with our lawn mower tune up. We could not have been more pleased! Thank you, Jeremiah! Best service this week! Mo & Sky
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September 2021 by Bob Fishman
The worst experience from beginning to ultimate cancellation. Incompetence from the taking of the order through completely inept managers.
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September 2021 by Rachel H.
Helpful staff, the best selection of indoor plants I've seen in a Home Depot thus far. The prices of these plants you can't beat! I've bought 4 plants in less than a week and it's the most fair prices in the Boulder area.
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April 2021 by Carolina H.
Absolutely HORRIBLE customer service! Took a dryer that we had purchased back because it wasn't working and the customer service desk was the absolute worst. We called before going all the way there from Denver and they reassured us that it was OKAY to take it there. We explained what was wrong and they automatically told us that they couldn't take it because of their policy. The girl who was helping us decided to get the manager so we explained it him (he was an older man on the heavier side) The manager for some reason decided to interrupt as we are explaining the situation and tells us "Well I don't give a damn who you talked to, we cant take it!". We were in absolute shock and disgusted that THE MANAGER was treating us like this. I wish I would have gotten his name but I was just in disbelief. They forced me to take it to another location. AVOID THIS HOME DEPOT!!!!
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January 2021 by Rachel C.
I always come here anytime I need to fill a new planter pot I just got, or whenever I need more paint or stain! I'm also grateful they're one of the few stores that stay open past 8pm (even during covid!) in Boulder! The pictures below are just a couple of the many projects I've been able to accomplish due to their awesome paint and stain selection! I painted this desk blue, and with the stool (that I plan to use as a plant stand) I sanded it down (with sandpaper from here as well!) and stained the top and painted the bottom, once again all thanks to Home Depot! Plus their employees are always very helpful
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September 2020 by S. S.
This is for the appliance department at the Boulder store. I have tried to buy appliances at this store twice. Both times I was told by the "salesman" to buy them online. They are not interested in helping at all. Yesterday I wanted to buy a small refrigerator. The website indicated five in stock and "Free Delivery". The person in the appliance department spent ten minutes rudely telling me they don't deliver because they don't have liability insurance. I will not ever buy anything from this store again.