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January 2024 by Jason Jackson
I had the worst customer service experience of any brand or dealership at Gebhardt BMW. My X3 had a damaged side-view mirror, and Gebhardt checked it during a routine service visit. They said a quote would be forthcoming. It never came. I then, over the course of six months, engaged their online service associate (likely a chatbot) five times. Each time it was promised that the dealership would follow up. The fifth and final time, I warned the chatbot I would post a negative review on social if they did not contact me, and of course they didn't. So here I am, posting my first ever company review. Do not under any circumstances take your business to Gebhardt. Their reputation for haughtiness and poor service has been confirmed. Go to BMW Loveland or Denver instead.
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January 2024 by Mike Bertrand
I purchased a BMW X5 from Gebhardt back in 2019 and had a positive experience. I recently took a newer X5 (purchased elsewhere) to Gebhardt for a repair of 8 failed Driver Assistance items.Gebhardt's service department sent 2 videos to show the diagnosis and repair progress which was very helpful.Fortunately this item was covered under warranty. Thank you to service advisor Jhett Nealy for getting us taken care of, especially for the clear lines of communication.We will be making our next BMW purchase at Gebhardt. We will also use them for service / repairs in the future as well.My recent experience at another BMW dealer shows that Gebhardt is the best choice for sales and service.
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January 2024 by Mohammed Kadhem
I highly recommend this dealer . Jeff sayers did an amazing job delivering the car on time and it was very smooth transaction . I’m very happy with the 2019 Lamborghini urus and thanks again for making it happen ! Very reasonable and willing to do whatever it takes to satisfy customers
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December 2023 by Segnoria Charles
I purchased an X3 years ago and that was a really positive experience at Gebhardt. This week we did a lot of maintenance work. Brakes, thermostat replacement, oil change etc. Jhett and the service team were outstanding. They were courteous and clear about what needed to be done. I picked up my car today and it was clean and running well. I will always recommend this dealership. They are awesome. ?
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December 2023 by Mary Wilkerson
Jon Eric was easy to work with and very helpful - from getting some early pictures of the car while it was being checked out to setting up an appointment and picking up the car. My only negative was that I had to wait for the finance person to finish the paperwork and 5-10 minutes went to nearly an hour. Since I had an appointment time, it was frustrating. I wanted to thank Jon and his other team member on making sure I had coffee and conversation while waiting!
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November 2023 by Kimberly Lasley
I recently had an excellent experience in the service department at Gebhardt BMW in Boulder. I started my morning off with a very low tire. I drove to the dealership and found a very long line of customers ahead of me. Nela, the Service Manager and Greg, the Director were outside greeting all of us. From the moment I arrived I experienced outstanding customer service from everyone. Josh, the advisor called me several times to let me know the progress of the repair. I received a video of the repair (it wasn't just a simple nail in the tire,) and they showed me the status of other systems in my car. Everyone involved was professional and extremely helpful. On top of all this I picked up a freshly washed car-what a great, and very appreciated surprise. Gebhardt BMW is truly a great place to do business, thank you!
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November 2023 by Rachel Wallace
Jon Eric was wonderful to work with. He took the time to really explain the features of our new car. He was very knowledgeable and patient with us during the whole process. We would be happy to buy another vehicle from them!
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October 2023 by Joel Dudley
Had the best dealer car purchase experience of my life with Gebhardt BMW. The staff is very friendly, patient, and responsive. You'll get none of the traditional high-pressure car sales stuff here. The process was very transparent with respect to pricing. You can tell they value your time because they get you in and out quick with paperwork but will also take whatever time you need to learn about your new car. Robert Black was a wonderful salesperson. He kept me updated on every step of my custom car build from design to delivery. I wish all car dealers ran their business like Gebhardt BMW!
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October 2023 by Vanessa
Absolutely the BEST dealership experience I have ever had. Jose and the finance guy Shane(?). I can't remember his name at the moment. Did everything they had to to get me into my car. Knowing that I was a single mom who needed a bigger car. They stayed late two days in a row to make this happen. Jose met me at my work to look at my current car because I couldn't get off. There was no pressure from them. They were respectful and understanding. Seriously if you need a car RUN here
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October 2023 by Derek Dougherty
Recently had the pleasure of working with Mariah on the purchase of a new vehicle. She was extremely knowledgeable having been a BMW genius at one point, she was well organized and made the experience straight forward and easy, and most of all her communications were frequent and detailed. She treated me and my family with kindness and care that is often not seen at car dealerships, and we were very thankful for her and the entire team at Gebhardt!
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September 2023 by Savanah Riggs
I took my husbands car in for its normal service expecting the "normal" routine of drop off... they ask me some questions, I get a loaner and am on my way. This time, the Service Manager Greg welcomed me at my car as I pulled in the service center and introduced himself professionally. He knew who I was and what I was coming in for (I think by the license plate or something). He escorted me to the gentleman who would ultimately take care of me but Greg offered to get me a freshly brewed latte, cold bottle of water and more or less anything I needed to get my day started. The visit went smooth as always and when I came back to pick up our car later that day, Greg was there again to welcome me. In a world where service does not seem to exist, I think Greg and his Team really are firing on all cylinders!? Thank you Gebhardt BMW for the perfect service experience!
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September 2023 by Emmanuel Engulu
They were awesome. From the time my wife found a car on their site till our purchase, they were incredible and understanding. Jon Ferguson in particular was welcoming, friendly, and understanding. I would for sure purchase a car from them; I will in the near future when we need another car.
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September 2023 by December KKM
So we have been looking for a car for about a month. We have been in and out different dealerships all around Colorado. Most of them were very painful to deal with. We were so lucky to stumble upon this dealership especially Beto Palma. He was extremely kind, patient, friendly & helpful. We managed to get the car that we wanted with a great price. I love the car that I bought but I love it even more because we worked with Beto. He deserves a promotion!! Thank you Beto!!
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September 2023 by Vladislav Gerginov
We recently purchased a pre-owned car from Gebhardt BMW. Working with Jon Eric was a very positive experience. He answered our questions competently and took the time to connect and understand our car choice preferences. The whole process was very stress-free. We would strongly recommend working with him, and won't hesitate to contact him in the future.
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September 2023 by Lauryn Denkenberger
I recently purchased a BMW X3M Competition through Gebhardt BMW and had the pleasure of working with Jose Guillen and Greg from the sales team. This was by far the BEST experience I have had purchasing anything and Jose made it very fun and relaxed. I never once felt pressured to make a quick decision during the process and appreciated how Jose genuinely wanted me to find the car that I loved. He was extremely professional and patient in answering all of my questions throughout the process. I also appreciated how he willingly took the extra step to make this a seamless, thoughtful, and memorable process for me. I have always been weary about looking for new cars as I worry about the "pushy" salesperson, but this is not the case at all at Gebhardt BMW. The entire team is dedicated to their client's satisfaction and enjoyment of the process which I believe is a rare thing to find nowadays. I will definitely be a returning customer with Jose for all of my future vehicle purchases.