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November 2023 by Matt Blewett
Held my car an entire day for an expensive oil change. Then lied to me about how thick my brakes were to try to get me to give them more $$
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October 2023 by Theresa Schultz
We had our cars routinely maintained here for a year or two before we realized that they were doing no checks on other potential maintenance needs for our vehicle. We purchased new tires with them at one of our oil changes and, upon returning for an oil change in the future, they noted that "whoever has been maintaining your car, completely neglected the tires and failed to rotate them." This resulted in us replacing two tires with a tread of 8 and two tires with an almost 0 tread. When I mentioned to the cashier that they had done ALL maintenance, tires, and upkeep for the last several years, the guy behind the cash register noted, "Oh. Well. That's embarrassing."Upon going out to my car after that visit, there was some internal piece of my car sitting on the dashboard. I brought the piece back in and said, "I think this is supposed to be in my car?" The man agreed and they put that part....somewhere....hopefully back in my car?....hopefully in the right place?I think the major point here is that if you like your car and you want it to continue to work, Roadmasters may not be the place for you. There are lots of alternatives in Boulder, so I recommend you take your money and your time elsewhere.
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October 2023 by Jenna Bensko
I went to Roadmasters with some concern about an issue with my headlamp. I was charged a hefty diagnostic fee and told that my headlamp pigtail needed to be replaced. I took my car to another shop in Boulder to get a second opinion, and the owner told me that repair would cost less than a third of the price I was quoted at Roadmasters. When I took my car into this other shop for the repair, it turns out the bulb just needed to be replaced and the pigtail was fine. Concerning that I was charged so much for a diagnostic fee at Roadmasters and apparently they diagnosed a problem that didnt exist? Definitely felt like I was getting scammed. Would not recommend this place at all.
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September 2023 by Lucy Lu
Do your homework before coming here. Get multiple quotes before you have them do the work. Their quote was more than double for the same work at other shops in town and repairs they “said” were needed were exasperated.
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August 2023 by Nick Cooper
Possibly the worst customer service I've ever experienced. Despite making an appointment several days in advance, they had no record of it when we arrived. After some discussion, they said they could do a mount and balance (we already had the tires) in an hour and a half. Would have been totally reasonable except they've taken 3 hours and work is still not done. Missed several plans due to their incompetence and lack of equipment. They don't have a lift that is capable of holding an F250! In Colorado! Do yourself a favor and avoid like the plague, could not possibly recommend less.
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July 2023 by Joe B.
Bad experience. They'd been fine when we bought the tires and for a rotation or two, but bad news when we came in with a leaky tire (~5lbs/day). They brought it in and said a nail in the sidewall made it unreparable (and couldn't warranty it since we'd missed a rotation - that's on us, but nothing to do with a nail), and quoted well over $300 for a replacement. (The set of four was ~$800.) At home I couldn't find a nail in the sidewall, so took it in to Costco. There was indeed a nail, but not in the sidewall - $10.99 to fix it, and down the road - fine ever since. I'm guessing there's been a change in management and/or ownership, but I guess we'll go elsewhere for the next round of tires.
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June 2023 by Thomas Cope
These guy do a great job, I think for a reasonable price. One time they fixed some bottom damage on our Prius, and the bill was less than $60! Less than a tire change! But I wish tire change prices had not gone up. But that's the way it is. Anyone, they are honest and kind and good mechanics!
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May 2023 by Jessica H.
Let me tell you a story. One day my husband and I were hanging out and we pulled into a parking spot on the east side of King Soopers in table Mesa. When we pulled out of that parking spot, we heard a big pop and then air deflating it out of my tire. We couldn't believe it. When we stepped out, we realized that a piece of rebar had been sticking out of the parking block and punctured my tire.Well, my husband was taking the damaged tire off and putting on the donut I went in and talk to King Soopers, but then we realize that he needed a total to get the Lugnuts off. He walked over to roadmasters, and they were nice enough to let him borrow that tool. Once everything was finished and we were leaving, we realized that the donut was not properly working and so we just pulled over into Roadmasters to have them take a look at it. Two employees came out to help us without question or hesitation. They completely fixed us up and educated us all the while, not charging us. that actually resulted in us buying four new tires from them and they put them on the next day. We highly recommend this organization and we couldn't be happier with the customer service that we received from their team.
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April 2023 by Eli Yoder
The guys were fantastic here and really took care of me and my car. Can't recommend them enough!
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March 2023 by Juliana Olsen-Valdez
AVOID THIS PLACE IF POSSIBLE (especially if you are a woman) - I was slightly suspicious at first when I got some new tires and they did not itemize the total or even let me know of the total cost prior to when I went to pay (I also felt like their front desk person was un-necessarily condescending and annoyed when I was asking clarifying questions). Fast forward, and our engine began stalling, dash lights fading, and the fuel gauge wasn't reading properly despite the tank being full. Though they were able to see us day-of, a couple hours later they called us saying the only problem was that the "car was out of gas" just based off of pulling codes. Not once did they carefully inspect under the hood or even check to see if the tank had gas in it (which it did) - they charged us $200 and we drove away only to stall a block away from their shop. Turns out it was the alternator and they would have known that if they had done a proper inspection of the car. We didn't take the car back because it was clear what kind of service we'd receive. This place cuts corners and is lazy, is rude to (women) customers, tries to up-charge, isn't transparent about pricing, and should be avoided if possible.Services: Auto maintenance
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March 2023 by claudia haman
Windshield wiper wasn’t moving. Left it off and they fixed without charge because they just had to tighten a bolt. Great service.Service: General repairs & maintenance
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March 2023 by Bodies By Farny
Thank you to whoever just told me outside who’s currently working on a vehicle “don’t park in front of the effin shop” At 10:52am. I wasn’t planning on it. I can read the signs and was literally just trying to turn around to pick up my friend.Work on your customer service.
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March 2023 by Eric H.
Had my daughter's car towed here (she's local in Boulder, I'm across the US in GA) to evaluate why it wasn't running. They were prompt, professional and friendly. I will insist my daughter return here whenever she has car troubles. Highly recommended.
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January 2023 by Abigail McCarty
They quoted me a $89 for an oil change over the phone knowing the make, model and year of my vehicle. When I returned to pick up my car, they charged me $140, telling me that I asked for an “additive”, when I did not. Their excuse was “you needed the additive”, but I did not agree to the service or price. I felt dismissed and taken advantage of. I will not be returning.Service: Oil change
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December 2022 by Pascal Ledru
I made an appointment to replace my tires. I was told if I dropped the car at 7:30, it should be done in 3 or 4 hours. I emphasize the honest (but vague) "should". At 8:00, I received a text message that I will be informed of updates on my car during the day. After no updates, I called at 2:00pm, the only answer I got then was that it will be done at the end of the day. Do not use some text messaging software if you are not going to use it! Finally, at 4:15, I got an update that there was a glitch in the system and that the tires did not make it. No apologies.
