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March 2020 by Carpe Diem
In our experience, the quality is no longer consistent, and the company does not take responsibility for it, resulting in appalling customer service and damaged window sills.
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February 2020 by Nina Baker
In our bad experience, quality no longer consistent, company does not take responsibility for it, appalling customer service and damaged window sills.
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February 2020 by Happy C.
In our experience, the quality is no longer consistent, and the company does not take responsibility for it, resulting in appalling customer service and damaged window sills. We were return customers after Rebecca did a great job last summer. But this time, her assistant did some of the windows, and they were shoddy and he damaged the window sills from using so much spray and creating prolonged puddles on the sills. Rebecca acknowledged the subpar workmanship and window sill damage of the windows he worked on. She redid the films but said I should talk to Maggie the owner about how to address the damage. When I spoke to Maggie about it, she was dismissive and discrediting, saying this has never occurred in the 30 years of the business, making us feel like we were lying about this, saying things like the spray was mostly water and just a drop of some detergent when liquid is liquid, that it could be the builders fault for not sealing the sill correctly. She then proceeded to accuse my husband and me of being rude, completely out of control in anger, and calling her a liar when she was the one doing all of those things, playing the whole reverse accusation thing. She first said the adjustor would come out in 2 weeks to inspect and determine if the damage was a preexisting condition, but then as she got more angry, she said it would be 30 days. We were afraid she wouldn't follow through with her changing words, so we said we would pay 80% of the amount due now and then the rest once the job was completed and damage fixed. In response, she ordered her workers to rip off all of the window films if we didn't pay in full. So either we pay in full for an incomplete job with no reassurance that the damage will be fixed, or she would rip everything off and remove all evidence of the damage. Of note, we paid in full without any payment issues in the past, giving her no reason to doubt we would pay in full when the job was completed. Not only did we feel threatened, but the situation was really awkward with the workers who also agreed their boss was being very unreasonable and tried to talk her out of the ridiculous threat, but at the end they said they couldn't do anything about it because she was their boss. So we paid in full despite the damage. She said the adjustor would be there in 2 days. Adjustor didn't show in 2 days. I had to follow up with her again to ask when the adjustor was coming. She emailed stating her adjustor will be talking to our builder to inspect the damage and they should be contacting us "soon". 3 weeks have passed, and we have not heard from adjustor, builder, worst of all nothing from Sun-ease; no follow up, no updates, nothing. Again. Our time and energy are even more precious to us than the money they extorted from us without finishing their job. And quite honestly we are too scared to correspond with Maggie anymore; we felt demoralized, manipulated, threatened and helpless. We waited for an apology for her appalling and mercurial behavior and gave her multiple chances to fix the damages, to no avail. We therefore have decided to cut our losses and damage and move on. But we felt it was important for others to know the crazy and damaging experience we went through so no one else ends up with damaged window sills and being treated the way we were. It's the only thing we can do.
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November 2019 by Diana R
What a great experience! Superior quality and Rebecca and Jacob were so professional and courteous! Would recommend!
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June 2019 by mail extra
What a great experience! Superior quality and Rebecca and Jacob were so professional and courteous! Would recommend!
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May 2019 by Aubrey F.
Excellent work and great service! I'm very happy with the work and having more protection from the suns rays while driving.
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April 2019 by Joanne Hanson
I had my sunroom tinted. Love! Love! They did a great job.
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April 2019 by Chris Hazlitt
We love Sun-Ease Window Tinting. We had a large suburban home done from end to end with window tinting and loved it. The product lasted extremely well and we never had any problems with it, and it made the house much more comfortable. The sales and installation crew were top notch. I recommend this company and product in our sunny climate.
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April 2019 by Matt Tierney
Great! Highly recommended
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December 2018 by Joanna Johnson
Thanks Sun-Ease! Your staff did a great job on our windows.
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June 2018 by Scarlett Joy
The team (Maggie and Jesse) at Sun-Ease truly cares about the quality of their work and offers superior customer care before, during and after installation. We're very satisfied with their offerings and highly recommend them for whatever your home or business needs may be!
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June 2018 by Maureen C. Dillmore
Extremely friendly and professional staff. Our windows look great and the pricing was great!
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May 2018 by Monique Mooney
What a great company! Everything about this process was easy and well-done. I wanted a few east-facing windows and a door tinted and emailed Maggie for an estimate. I had the bid within a few hours with only a few changes to the final price coming from my changing which door would be tinted. Rebecca and Chris the installers arrived on time, and I mean to the minute of our arranged start time. They were very pleasant, worked very efficiently while still being conversational and informative. They had all the tools and materials ready up front and worked together to knock the job off in a tad over an hour. They completely cleaned up after themselves as well.. I'm planning on having my car windows redone and I'll be going back to Sun-Ease to get that done. Highly recommend!
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December 2017 by Em B.
Excellent. The service was very good. Maggie was always helpful and cheerful on the phone. Had them do three separate installations at the house and each was well done. They were on time, once they were going to be late but called and let me know. Had a small issue with one window film being loose in the corner and they didn't hesitate to come out and get it fixed.
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November 2017 by Jason S.
Thanks for the great tint guys! Super easy to work with and a smooth install on my VW.
