-
September 2023 by Google user
Moved my uBox to Denver without telling me. Will not let me access it at this site. Was told the Boulder location no longer does uBoxes at all and I can't even get it transferred back long enough for me to get my things out. Having this location on Google Maps is misleading and false advertising.
-
July 2023 by Matthew K.
Pulled up to my scheduled appointment to pick up my u-haul at noon. It is now 1:22 and I still have not received my u-haul. Complete bs don't rent from this spot
-
July 2023 by Alexis A.
This uhaul is the worst experience I've ever had. I made an appt for 11am to get a tow hitch installed. Received a text at 8am saying they changed my appt to 9am. I called and got to a call center who said unsure why but that I should get there as soon as possible and she has no way for me to contact the store directly. I get a call from the store finally at 8:50 and they say just get here when I can. I get there at 9:30. And check back at 11 and they haven't even started working on my vehicle. And said I just have to wait and couldn't tell me why the hell I had to be there early when they didn't even start to work on it. Now at 2pm they tell me it will be another hour after they started working on it two hours ago. I am flabbergasted at the lack of communication and responsibility of this place.
-
July 2023 by Justin G.
Extremely rude staff. Threatened to "call the cops and report the U-Haul stolen" because we were mistakenly* an hour late returning our U-Haul, when our reservation wasn't due back for another 2 days. What a joke and unprofessional staff. Kick rocks
-
June 2023 by Alexa M.
My family and I had a horrible experience with this U-Haul. Our family member had lost the key to our U-Haul (which we understood was our fault) and asked for assistance opening the Uhaul. The staff at this U-Haul was so disrespectful and wouldn't even use kind words to explain that they could not help us and kept repeating "it was not their fault we lost the key". They approached the situation with zero kindness or respect and as a U-Haul shop, I am sure they have seen people lose keys before. They could have just kindly stated what we could've done to solve the problem or worked with us to fix it. Staff was extremely rude and unkind- tip to you guys- the customer is always right and we will be letting everyone we know to not use U-Haul of Boulder.
-
May 2023 by Acacia A.
Honestly the people that work here are rude! I would literally drive any where else than rent from these guys. I left my wallet in one of their trucks and they check trucks in between customers and they claimed they couldn't find me wallet
-
May 2022 by Vicky A.
I would rate U-Haul zero stars if I could. I made a reservation in early April and less than two days before my move they informed me that they didn't have a truck till maybe in the afternoon the day of the reservation if the person before me turned it in on time. I had to find another truck at Penske, which DOES guarantee a truck but had to pay three times the amount. I highly recommend you NEVER use U-Haul.
-
April 2022 by Mark L.
U-Haul blows. Scheduled a 5x8 trailer rental 3 weeks in advance and the day before my scheduled pickup they send me an email saying the trailer I reserved isn't available at the location I rented it from and I would have to drive an hour each way to pick up the trailer.
-
February 2022 by G B.
The place to go to get propane filled!. Ive been going here for years to get my propane tanks refilled and never been disappointed. Plenty of other options coming from Gunbarrel so its worth the extra drive to me. Was able to refill and pay without going inside, so that is a plus. Will be back next time as usual.
