-
March 2024 by OCEAN
3/7/2024 around 9am. Absolutely rude and bothered employee. I'm the only person in the store and the guy is wholly bothered by having to do his job. The skinny white kid with the spotty brown beard. Who knew shipping a package via a commercial account could be so bothersome.
-
February 2024 by Jenn Cullom
I didn’t get the names of the super helpful young gentleman who waited on me at this store earlier today, but they went above & beyond to help me package a heavy & unruly hose into a box for return! I am super grateful for the assistance & will definitely be back. Thanks, fellas!
-
February 2024 by Alison Jaffe
Helpful staff in a tricky shipping situation
-
December 2023 by Erin Tanner
Lost and damaged my package. Did not offer to pay for extreme damages.Could have been preventedNot doing business here again
-
December 2023 by Kathi Strichman
Everyone at this location is always patient while I pull up multiple amazon return codes. Today Kyle was friendly and efficient as he assisted me.
-
October 2023 by Ann O'Hara
Best experience ever!1. They removed the heavy, unpackaged items from my car without me asking.2. Helped me finalize the packaging.3. Measured and weighed each package.4. I created the labels on my laptop and sent them to the store.5. Best yet! There was music and a little bit of singing.BEST UPS STORE EXPERIENCE EVER!
-
October 2023 by David Bickford
Wonderful and helpful staff. Great options to do just about anything that you need to get done! I would say that the staff are both knowledgeable AND willing to go the extra mile to help. I saw someone come in and treat them very poorly and all they did was remain professional and polite, trying to offer different ways they could help. Alas, the lady left in a huff, without listening to any of the sincere offers to help her.
-
October 2023 by Quynh Anh Do
Jack and Kyle were so kind and helpful! UPS are very lucky to have them.
-
August 2023 by Alison Grover
Excellent customer service! With smiles and competence. One worker even helped me carry boxes into the store. Thank you!
-
June 2023 by Francois Pradeau
This is a great place. The staff are amazing. Always leave with a smile on my face. Kinda unusual these days, so.... Five stars!
-
April 2023 by Kristin Betourne
This is the second time I have gone to this UPS Store and it will be my last. The attitude of the staff is terrible, especially the young guy taking my packages (around 2pm on 3/23/23, in case the manager reads these reviews). Rude and condescending tone from the first interaction. He acted as if he hates his job and he was annoyed that he had to wait on me. I had several returns and one small one that was supposed to be "customer packed", which I brought in the original clear bag in which it was shipped to me. He told me I needed a box, or a bag that wasn't clear and "not a trash bag either". I said it was the original bag in which it was shipped and I didn't have a box. He responded "well, I could sell you a box for like $10." Umm, no thanks, not paying $10 for a small box for a return that is supposed to be free. I left and went to the UPS Customer Center on Pearl St. The employee there was friendly and helpful and helped me with my return for free. My advice, skip this store and go to the UPS Customer Center on Pearl.
-
March 2023 by Kristin B
This is the second time I have gone to this UPS Store and it will be my last. The attitude of the staff is terrible, especially the young guy taking my packages (around 2pm on 3/23/23, in case the manager reads these reviews). Rude and condescending tone from the first interaction. He acted as if he hates his job and he was annoyed that he had to wait on me. I had several returns and one small one that was supposed to be "customer packed", which I brought in the original clear bag in which it was shipped to me. He told me I needed a box, or a bag that wasn't clear and "not a trash bag either". I said it was the original bag in which it was shipped and I didn't have a box. He responded "well, I could sell you a box for like $10." Umm, no thanks, not paying $10 for a small box for a return that is supposed to be free. I left and went to the UPS Customer Center on Pearl St. The employee there was friendly and helpful and helped me with my return for free. My advice, skip this store and go to the UPS Customer Center on Pearl.
-
March 2023 by Nataliya C.
We use this store for 13 years. No matter the changes in sales people (Judy is always there, for all these years!) they are always very kind, reliable, helpful, and a pleasure to work with. I can not believe that some reviews are negative: please remember that you do not review the UPS in general, but people in this particular store are honest and work very hard.To Rob A: a notary is supposed to write N/A if the second person is not present! I use Wells Fargo notary, once I brought the signed (by myself) document to be notarized and they sent me home to re-print it, because I must sign in their presence - they must actually see me signing. Yes, they had my ID, yes, only my signature was present/needed (no one else's), yes, they know me personally for years, but they still have the rules which they must follow. Yes, I was very upset, but I did not blame THEM. Your review is not fair.
-
March 2023 by Emma
The guys who work here are so kind, even going so far as to walk out to my car with me because I had so many returns I was making multiple trips. Thank you!
-
March 2023 by Trish Giassa
Really nice staff, very helpful but when UPS delivered my package damaged and I filed a claim to receive the insurance money - last July. I'm still waiting. And, I have called and talked to the local guy no less than a dozen times. He says he's trying but there has been no resolution and I have not received my insurance money.Very frustrating. There's no point paying for insurance if getting paid is not going to happen!
