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September 2023 by Vincent-Myia Sellers
Worst experience worst bank on earth
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January 2023 by Santosh Kale
This bank is making fun of the customers. Please forgive me for not understanding. I don't understand what you are saying. ????
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January 2022 by Louis R.
Understaffed office. Place was practically empty and still It took over15 minutes to make a deposit.
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September 2021 by Brad Dickens
i’ve spent the last 5 years paying off my cards to this bank and others. i have worked 2 jobs consistently through the pandemic and before. while my financial health has been poor, i take responsibility for it 100%. i have definitely been charged overdraft fees over the years but have never once in this time frame asked for them to be reversed because they were my own doing. i am greatly disappointed that the “most ethical bank” refuses to reverse one overdraft fee because of the status of my accounts (closed, but paid timely) when i have not requested a single reversal while i get out of debt. if “most ethical” makes you want to join this bank, i would greatly reconsider where you house your finances because they refuse to assist their customers asking for a fee reversal, even though they can see that the consumer is being honest and has habitually paid them to keep the business relationship positive. once my accounts with them are squared up, i will be switching to elevations or a virtual bank because ethical they are not.
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September 2021 by Lio Bumba
They’ve closed down all the US bank in the area, and this one is always understaffed - with all the closures you think US bank would at least staff its remaining physical locations. Might as well switch to online bank - better interest rates anyways. My hat goes off The to the bankers at this location because they have to serve so many of us. It’s always a 25 min thing just to deposit a check.
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July 2021 by Aman Kumar
Had great experience so far. Ryan helped me out. He's a very nice person and asset to US bank.
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July 2021 by Brett Hudson
Horrible customer service . Been in line 30mins and the manger keeps saying be right with you . She is just walking back and forth not doing a damn thing .
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November 2020 by Nick nack patty wack show
You guys lie threw your teeth, change policy's at will. You are a BAD BANK , I warn everybody to be very careful with this branch,
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November 2020 by Matt Enos
Besides the back that the tellers at the drive through seemed oblivious of their job. I went to this US Bank branch to cash a check drawn on their bank. They wanted to charge me $7.50 to cash a US Bank check. I will never have anything to do with this bank again
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October 2020 by Jack Jostes
I have been a business banking customer of the 28th Street branch in Boulder for 5+ years, and I am continually impressed by the high level of personal relationship and account manage this branch delivers.I have worked with credit unions... and much to my surprise, US Bank delivers a much more personal experience AND the leverage of a big bank.Keep it up!
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October 2020 by Erwin Yu
Apparently need an appointment to do many things here these days, which their web site wasn't clear about, and the ONLY person visible in there was cold and unfriendly.
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September 2020 by Rojan Shrestha
Changed review to 5star from low because Ryan and the branch manager was very friendly and helpful.
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September 2020 by Yuwei Rojan
Went in and service was good this time. Ryan has been very friendly.
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July 2020 by Jake Mitchell
USbank can be a hassle as a whole some times, but I have had good experiences at this branch. When I initially came in to start a credit card a few years ago on a whim, I wasn't judged for my appearance (tank top, shorts, and a flip flop that broke when I sat down at the bankers chair...), They got me all set up. Recently I was in a thought situation where I needed to wire money for a closing immediately and Maria shuffled her schedule around to make sure I could get it done! I appreciate what this branch has done for me
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July 2020 by Brian Rafferty
New customer, just started, was told via email from US bank that I could immediately start using the account by enrolling in online banking. You can not do this without an account number or a pin however, which you can't get unless you login to online banking, go into a branch, or wait 5-7 days to get the card by mail. Can't login to online banking because I of course can't enroll in it.Branch hours don't match the hours posted online so going in is a gamble.Guess I'll get access to my account "immediately" by waiting 5-7 days (business days I assume) and hope I can login then.I fully expect to be treated as a small customer to a big bank here. Elevations Credit Union probably would have been a better choice
