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February 2024 by Linda G.
If I could give them less than one star, I would. I'm trying to understand that people are shortstaffed, but this place is ridiculous. Standing in line forever. I tried to call and was on hold for over an hour. I purposely stayed on just to see if they would EVER pick up the phone. Finally, I gave up. Avoid this place.
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January 2024 by Sam McMurtrey
Great place to fill prescriptions if you need to kill an hour and a half every time you pick up medicine. Lost prescriptions, insurance is always a chore, and their many, many notification texts are hilarious- one or more of your prescriptions are delayed, or ready. Gee thanks guys!
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January 2024 by Bianca Becker
If I could give this pharmacy no stars I would. I've been trying to transfer a script from King Soopers to this location for a few days. First both told me conflicting information about the transfer saying the other one has to do it. Then Walgreens made me wait for an hour once they said they called and faxed the script to Kings. Then they said there's no sense in waiting after they told me to take a seat and wait. I called later that night and they told me King's phones are down when I literally just spoke to Kings THAT day. Then the pharmacist at Walgrens said he'll try again in the morning even though they claimed they faxed it and called them. THEY ARE LIARS. I really need this script and Walgreens NEEDS to fill it in time or else their will be problems for them. They SUCK!
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January 2024 by V Weiss
This is a product review. The staff were as helpful as they could be, which is why I rated two stars.I purchased a pack of Walgreen's Severe Cold & Flu liquid caps and upon getting home and opening the package, it was clear that four of the sixteen daytime capsule pairs were leaking in their packaging. I've contacted Walgreen's corporate to demand a refund, which is the last thing I want to do while dealing with miserable symptoms.
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January 2024 by Cassandra Davis
Customer service was the best I’ve seen in a while, mostly due to new management! Also, fully stocked shelves so I can find the things I need
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January 2024 by BattleAngelAmelia Paige Protagonista
Pretty good not bad
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December 2023 by Chris Sheridan
I made an appointment online for a high accuracy NAAT Covid test at 3:15 and showed up 5 minutes early. After waiting over 30 minutes they informed me that they didn't have that test and instead could give me a Covid and Flu antigen test. Other than testing for the flu (which I didn't care about) this was no different than the at home test I had already taken that morning. The whole experience took an hour and was a total waste of time and money, during which I was constantly misled about what I would get and when.
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November 2023 by Kayla O'Donnell
Been trying to get a prescription for days from this place. The urgent care center has sent over the script 3 times, it says verified on their end, but there’s nothing at Walgreen’s. The doctor won’t even call because their reputation precedes them - they say they just wait on hold and no one ever picks up the phone. And the line is ALWAYS 20-40 minutes long.Walgreens bought the smaller pharmacies in the area and shut them down only to alienate customers and providers with terrible service. This messes with our ability to get access to things we need for our health. So rotten. No excuse. Just pure greed and negligence.
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November 2023 by Daniel Moeller
I read the reviews prior to visiting and thought they seemed overly harsh. How bad can a pharmacy really be? The folks were nice but barely competent. You're likely better off attempting to make your own medicine than getting it here.
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October 2023 by dylan rosenbloom
Absolutely the worst retail experience I’ve ever had. Never left a review on google before but this one calls for it. The pharmacists are completely clueless and couldn’t care less about their jobs. Arguing with customers left and right and not resolving any problems whatsoever. I have had a prescription “ready” for almost 3 entire weeks now, have been 6 separate times to pick it up and each time they give me a random excuse on why I need to come back later. I recommend absolutely no one shop here for any reason. They have given all of Walgreens a bad reputation in my eyes.
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October 2023 by Madeleine Rose
I strongly suggest never sending a prescription to this Walgreens location. Waiting for an hour and a half in line is absolutely unacceptable. I’ve witnessed so many other people finally get up to the front just to be told that they can’t find their prescription even though they were informed that it was ready. Staff is extremely incompetent and has no sense of urgency, some of them even have an attitude. I also accidentally sent a prescription there after experiencing all of this (completely a mistake on my part), and when it was still being “processed” for over a week, I called to see if they could transfer it to the one on 28th. I was on hold for over an hour and gave up. Thank GOD when I called 28th, they answered immediately and were able to transfer it from their side. All of this staff needs to be either retrained or fired. Not a single one of them is helpful or doing their job. I don’t think they realize that medication is crucial and timely. They cannot keep completely disregarding people’s medications.
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October 2023 by chloe sovinee-dyroff
Do everything in your power to avoid this Walgreens. This is the first review I have ever posted on Google, which speaks to how horrible my experience at this Walgreens has been.This particular location consistently offers the worst customer service I have ever experienced in any store or facility of any type in my entire life. The line for the pharmacy, just to pick up medication that is ready for pick up, takes around an hour to get through regardless of the time of day. It literally makes no difference whether you get there at 9am, 9pm, or somewhere in between. They're frequently out of medication, too. So, quite often, I'll arrive at the pharmacy after receiving text confirmation that my prescription is ready for pick up, only to discover that they're out of my medication and don't know when it'll be back in stock.They are unconscionably understaffed, and the staff they have are unhelpful at best, hostile at worst. I've watched new staff turn from kind and patient to bitter and aggressive in just a few weeks because of the environment they have to work in. I have to verbally authorize my medication in order for the pharmacy to refill it, which requires waiting on the phone on hold for 45 minutes to an hour. And, as with the line, the long hold times happen regardless of the time of day. On several occasions, I've waited on hold for over an hour, only to have someone pick up the phone and immediately hang up before I've even had a chance to say "Hello." That has happened more than once.I just got back from my vaccination "appointment," which entailed waiting in line for nearly an hour, only to discover that none of the staff on duty were authorized to give vaccinations. I was told that I could wait another 40 minutes and someone MIGHT be able to give me a vaccination. There were two other people (that I know of) who had also waited in line only to discover that none of the available staff could administer vaccines. What was the purpose of even making an appointment? This type of occurrence is standard operating procedure at this Walgreens though, so at least I wasn't surprised by it.Sadly, this Walgreen is one of only a few pharmacies in Boulder, so I personally feel powerless. Because there's no competition, they have no incentive to do better, so they don't. If you have any other option besides this particular Walgreens, DO NOT GO HERE. I truly cannot stress that enough. I would give them 0 stars if I could, but Google requires at least 1 star in order to post this review.
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October 2023 by Roger Denton
The staff there are mostly fine. The problem is with the processes used by Walgreens - incompetent. There is always a long line, sometimes the drive-thru is closed, refills are not always ready when they say they will be. I just waited over a week for a refill, finally was informed they were unable to complete the order so I cancelled the order - two days later it's magically ready. I no longer trust this company.I'm in the process of moving to another pharmacy.
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October 2023 by Will Brock
It’s pretty bad. It’s an anomaly. I have been here now 3 times for the same medication and each time I wait an hour. I’m not sure how this happens. I see the women behind the register (with brown hair) constantly talking and totally inefficient. I get it if they’re “understaffed” but I don’t think that’s the case. There’s 7 people back there and it’s still an hour wait. This seems like an easy fix. They just need to do the initial job RIGHT and then they won’t run into this. It seems like there’s ALWAYS a problem with EVERYONE’S medication. Ive never seen the pharmacist work. She’s always ok the computer. It seems like they just don’t fill prescriptions properly so it’s chronically backed up. If someone from Walgreens reads this I propose two things: close for a whole day for 2 weeks/get caught up and trained or close early every night to do the same. Something has to change. It’s pretty outrageous and a slap in the face to all the customers.
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October 2023 by Jennifer Von Dungen
If possible, avoid this pharmacy and get your prescriptions filled elsewhere. Staff is polite but extremely overwhelmed, and can't seem to get organized. Typical wait time is a half hour and that's if your medication is where it should be. (Today I waited an hour.) With how chaotic things seem behind the counter its a wonder the precriptions are filled accurately.