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January 2022 by Jack Center
At 2:30pm on a Thursday this branch had one teller and no bankers on duty. While I was standing there, all 4 of 4 people could not be helped for various reasons. It was comically bad, maybe we were being filmed for a prank show or something. Not sure what the point of having this branch is. The employees seemed nice enough though.
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September 2021 by Google user
At 2:30pm on a Thursday this branch had one teller and no bankers on duty. While I was standing there, all 4 of 4 people could not be helped for various reasons. It was comically bad, maybe we were being filmed for a prank show or something. Not sure what the point of having this branch is. The employees seemed nice enough though.
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July 2017 by Carole B.
I have been a Wells Fargo customer for 40 plus years. The majority of visits, inquiries and transactions have been flawless and pleasant. After moving to Boulder I tried out all the branches in the Boulder area and have found the 28th street branch to be most welcoming and helpful.
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January 2017 by Sara M.
Wells Fargo has had some real problems with their national reputation lately but I have never had any problems locally. In fact, at the main location in Boulder, I have worked with a personal banker for several years who is probably the best I have dealt with at any bank, in decades. But the main location downtown on Pearl is not so easy to use for convenient quick access. However, Wells Fargo recently closed the convenience banking, drive up and ATM location near my home that I have used for decades. And sold the property. So it was time to research and find a new such location from their multiple other sites in town. I tried a few and this one turned out to be the best for me. The first two I tried were not satisfactory for me for various reasons, location access, my travel patterns and staff friendliness. This location was a good fit. It's right between Target and Trader Joe's, where I go all the time though quite a bit farther from home than my long term location. It's easy to park and use the ATM. And for a few items, I have needed to step in and use the tellers and I was immediately greeted, no lines at the tellers and everyone was friendly. And a bright clean decor. So this is the one for now.
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July 2016 by Sarah A.
This review is based on my experience for the past year with all of the Wells Fargo locations in Boulder, Colorado and online. I don't know what has happened to this bank. I had Wells Fargo accounts in Minnesota about 10 years ago and that was a totally average experience. This time around, I had 2 small business accounts (with savings) and 1 personal account (with savings). From the rigamarole it took to keep the "free" accounts free (the banker actually set up a recurring auto transfer from checking to savings and then from savings back to checking the following day on one account for $25. On my other account, he set up a recurring $100 transfer with no corresponding transfer back, which created a lot of confusion when it came time to file my quarterly business tax returns as my deposits and withdrawals look completely nonsensical. Half the time, these were performed in branches as cash transactions with no memo line to explain what the transaction was, and other times they were done automatically. If / when I am audited, it will be a joy to unsnarl the mess.) Each new account took 1.5-2 hrs to open. That should have been my first clue that banking here was a mistake... I went to 3 different locations and used 3 different bankers to open the 3 accounts, hoping for a better experience, but each time was an equally abysmal and lengthy process. The actual account opening process took 15 minutes each time -- the rest of the time spent was the bankers babbling on about completely unrelated topics (a misguided attempt to build rapport?!) such as their personal financial histories, education experience, their previous MLM business failures, local restaurants, etc etc... One banker actually stayed 1 hr after his branch closed and just kept on talking no matter how much I tried to speed him up by saying I had somewhere else to be. I had arrived 1 hr prior to closing, hoping that would speed up the process a bit, but no... Then the branch tellers just can not operate without a supervisor hovering over their shoulders. I just watched a teller take 10 minutes to cash a check for a customer, even with help from the supervisor. There was no problem with the check, she just legitimately had no idea what she was doing. Something similar happens every single time I visit a branch, any branch in Boulder. I also can't deposit my share of our rent money in cash to my fiance's account without using his debit card. Even if I tell the teller his full name, SSN, Birthday and say I don't need a receipt of any kind. Today I forgot to bring his debit card to deposit my rent, so I need to go back home and either get his card or have him go out to an ATM and deposit the money. I have never had a bank refuse to allow cash DEPOSITS without receipt required into a member account until this year with Wells Fargo... My experience with the online portal has also been abysmal. The system regularly cancels my online access for fraud protection even though all I do is log in 1-2x a month to verify that certain deposits have cleared. Due to their constant canceling of my online access for "fraud protection" reasons, I have had to repeatedly call customer service (who never have a reason that my account access was suspended, with each call lasting 30-45 minutes including hold time) and reset the password. I have cycled through so many passwords with Wells Fargo in the past year due to this process that I would need to start making up new ones if I continued using this bank. I have run out of every password I know -- that has never happened with any other bank or online service that I use. In short, I can not recommend any Wells Fargo branch in Boulder, or their online system, to anyone for any reason. This has been hands down the least competent, most aggravating banking experience I have ever had. I chose Wells Fargo because my fiance has used Wells Fargo since high school and we own 2 businesses together. I thought banking with the same company would simplify our transactions, but I have had
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June 2015 by Ash C.
I have been frequenting this Wells Fargo since 2010, and their customer service was excellent. Over the past 3 years though they have become slow in their lines and management has gotten rude. I went in to make new accounts etc and was told some wrong information. The banker was confused by the process and asked another banker. They both told me the same thing, and now a month later I called Wells and they tell me that that's not how it's done, that I have to wait another few weeks before everything is processed. How are they training their employees? How can both bankers have the same false information? If one makes an error, and asks another for help, the other banker should have caught it and said no, that's wrong this is how we do it. I would have been fine with that teamwork. The bankers are very polite and efficient, slow, but they get the job done and really make my day better just by how nice they are. The manager here ignored me whenever I walked into the branch and others were busy in line. Even when a banker was free to see me and were doing something they couldn't see there was a customer. Since the manager was standing next to the banker, wouldn't it be right to say hey, you have a customer in line? I waited minutes until another banker finished and that other banker looked up like Ops, I didn't know you were there! And when I asked for the restrooms after a long drive they gave me a well do you have to? look and hesitated.
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August 2014 by D M.
I recently moved to town from out of state and decided to open a checking and savings account at this Wells Fargo branch. I set it up no problem, however, when I received my debit card, my name was spelled wrong and the woman who set up my account had my drivers license to copy my name down! Then I called the branch repeatedly, leaving a total of four messages including one with the manager. The manager assured me that the woman who helped me would call me back to fix things but I never got in touch with that woman. NEVER ONCE AFTER LEAVING 4 MESSAGES. After three days I had enough and went into the office, since nothing was getting done. The manager did apologize but said they "weren't good on phone since they have so many costumers." I'm thinking to myself, that's reassuring when I'm opening an account. She encouraged me to email instead. This after the fact of this whole mess. Then, I realized, two days after I went into the Wells Fargo to get my name right on my debit card, that she also spelt my name wrong on my email address so I was unable to get into my online account. This is two things spelled wrong, which affect my day to day finances. My husband and I refuse to deal with this office any longer and I am probably going to close my account because of this whole ordeal. I've been with two other banks - HSBC in Manhattan and Bank of America in The Bay Area (both incredibly large cities) and never have I experienced this sort of costumer service. Why would I trust my life savings and money with a bank branch that will not respond to my phone calls, spell my name wrong on my debit card AND spell my email address wrong so that I cannot access my account info?
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August 2014 by Jules S.
I have had a business account with WF for over ten years. Whenever I walk into the branch I am always met with outstanding service. Most of the tellers know me and my business by name. Although WF is Big Banking, the service I receive has the feel of a small-town credit union. They have a concierge at the front door, and although they eliminated the "business-transaction-only" window I rarely have to wait long for a teller to assist me. I will definitely continue to bank there for a long time to come...
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August 2014 by andrew m.
We signed up for a new checking and savings account and they were super nice. Even called that evening to see if I had any questions. Great. Then the ATM cards showed up and my wife's name was misspelled. We called them up, played phone tag for a while and finally went in to complain about it. They told us that account reps voicemail boxes that they don't have access to check... Apparently email is the best way to contact them... but no one mentioned that in any of the phone calls. Maybe we just got unlucky... but I'd suggest trying another bank or branch.
