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March 2024 by Julia B.
Boy do I have a horrible story for you! I am shocked and appalled. This afternoon we were at Whole Pets washing our dog Ollie. As we were going to pay, Ollie ran into the metal display hanging right at dog level. It went into his nostril and he started bleeding profusely. We tried to stop his bleeding for 20 minutes while the employees stood around and watched. Finally we decided to take him to the urgent care. I asked the employees to remove the metal stick, but they would not do it. They just kept saying that this had never happened before while Ollie was bleeding out on their floor. The vet wasn't able to completely stop the bleeding, so they gave him methodone and a bunch of other drugs and sent him home. He should be ok, if there is no further damage. Later that evening, per our request, the owner of the store, Carol Kuzdek called us. After hearing the story, not only did she refuse to remove the bottom part of the display, which was at dog level, thus preventing other dog injuries, but she also refused to even contribute to our vet bill. Her explanation was that removing the bottom part of the display to prevent these sorts of injuries would ruin their whole display. Now I ask you people, am I out of line or is this woman totally cynical and contemptuous of the dogs and their people whom she aims to serve? If you agree with me, please forward this to anyone who is a pet owner in Boulder who might patronize her store. Maybe multiple requests would make her change her dangerous display.
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November 2023 by Karyn S.
Always helpful, good range of healthy choices for my dog and cat. Lots of treats, raw foods, canned and kibble.
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July 2023 by K M
I’ve been shopping here for almost 2 years and finally decided it was time to write a review. If you already know what you need, it’s a good place to shop. Their prices are straightforward (unlike ONP across the street who marks up their prices so they can offer a “sale”) and generally, they have a decent selection. However, the majority of their staff is less than knowledgeable, in comparison to other natural food stores in the county, and 2 the employees I see on a regular basis either hate their lives, or they downright just hate me. I always feel like I’m inconveniencing them when I have questions or have a return to make, and am rarely ever greeted or wished a nice day after checking out.The only reason why I’ve continued to shop here is because I work nearby, but it’s getting to the point where my visits aren’t even feeling neutral anymore. The staff really makes the store, and pairing that with the fact that I’ve made requests for certain brands and they have never been seriously considered, I just don’t see the point of coming here anymore. Sorry y’all.
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May 2023 by Enio R.
Self dog wash is top notch - high quality soaps/conditioners, no rush, super friendly employees.
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April 2023 by Tawn Daniel
Nice pet store. Bob is very nice.
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January 2023 by Kayla Chizmar
Just such a great small business, especially if you shop for specialty or minimal ingredient foods/treats. They carry a ton of Vital Essentials products that I can't even find at other pet stores! Also love getting to see Bob (a sleepy resident cat for anyone who hasn't been in) and the other pets that sometimes hang out in the store.
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December 2022 by Sydney K.
Their dog washing tubs are the best!! There is no time limit which is really helpful for my 100+ lb bernese. They provide soap, towels, brushes, treats and hair driers.
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August 2022 by Nathaniel
The best bath we've been in on our trip. Lots of complimentary products in convenient spray bottles. $13 and you're ready for the ball!
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June 2022 by Pete Sorensen
Locally owned and operated. Very knowledgeable and friendly staff.
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December 2021 by Paul
I come to greet Bob and Becky, the resident cats. I always leave buying a whole bunch of goods.
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October 2021 by Dan Powers
I love the help this place provides. I wash my dog here regularly and it is super convenient to Whole Foods to get both activities done in one place.
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September 2021 by Nathaniel Stone
The best bath we've been in on our trip. Lots of complimentary products in convenient spray bottles. $13 and you're ready for the ball!
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September 2021 by Nicole Mangione
Always love coming in here for Bob the Store Cat, but truly an awesome selection of higher end cat and dog food. Very knowledgeable staff as well as exceptional self wash dog bath.
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September 2021 by Zoe A
Not a dog friendly store & not going back. I have been a loyal customer for many many years but I am upset about how a sales associate treated my dog today. I have a senior black lab; he is 10 years old. He loved coming to Whole Pets. Always kept pulling me into the store to get his favorite treats and snacks. Today a sales associate was visibly upset because my dog drooled on the floor. I apologized multiple times, I also offered to clean it up. Her response: "Next time you tell us in advance when your dog drools" -with a passive aggressive tone in her voice. And this is not all. After I offered to clean up the minimal drool, she frantically grabbed the spray cleaner and sprayed the floor around my dog. I had to get away and pull my dog away from her. Her response: "OH, YEAH BUDDY YOU DON'T WANT TO BE CLOSE TO THIS. YOU DON'T WANT TO LICK THIS." WOW. Just wow! Horrible! Wish I could give it 0 stars! We won't be back.
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August 2021 by Anna L.
I used to come here to buy my dog food but the entire store smells like cat piss... super disturbing smell.
