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February 2024 by Kay S.
I live at Golden West senior living in Boulder. The television fee is included in my rent. Why am I being charged more for having another very basic tv set? Thank you. Kay Stevens Miller
[email protected]
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January 2024 by Orland Eraxo
Great place for comcast customers. People who are working there they are very kind and very helpful!
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January 2024 by Colin Dart
Just had a great meeting with Danny (manager). Had what was seemingly a complicated connectivity issue on a new development solved quite quickly. Much appreciated !
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January 2024 by Brian Cannon
Returned a router here and was in and out in under 10 minutes. Amazing service!
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December 2023 by Steven H.
Absolutely the worst. I have been trying to change my service from the Deluxe to the basic for over a month. It doesn't matter thus far, what I do, I am endlessly getting billed for the deluxe Xfinity service. I have been to the store numerous times to return equipment sent to me in error. I have requested my service be changed months ago. It is like the left hand doesn't know what the right hand is doing. Presently I am still being billed for the deluxe service. I am not certain what to do at this point. If you have to deal with them, keep accurate records of all your transactions because they won't remember you or your payments, issues, etc. from one day to the next. Their are very nice employees there yet they seem powerless to get it done. I read in a previous review that the customer rep explained that the computer was the arbiter of the bill not the contract or the office. This may be the case, at this point I don't know how to change this if the local office can't deal with the corporate office !
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December 2023 by Sofia Rossato
Danny the manager was phenomenal. I have never seen someone handle an impatient group of 15 customers in a queue with such grace and competency. He was helping me, while greeting new customers, and answering questions from newer employees, all without missing a beat. I don’t know how he kept so many things in his head at the same time. He was doing the job of 3 people. Thank you Danny!
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November 2023 by Clint White
Phone goes to a nightmare of an automated system. New customers get tossed around by a digital "agent" who keeps forgetting why you called and where you need service. Unacceptable 5 minutes of my life lost to a cyclical and infuriating robot. Searching for other providers...
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October 2023 by Edouard H.
I heard one of the salespeople here tell an old lady that the only option to have wifi installed in her home was to pay one of the highest Mbs subscriptions for 100$/month. It sounds like the people here will try to trick customers into paying as much as possible by taking advantage of their lack of tech skills.
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September 2023 by Rachel G
Don't sign up with Comcast, they are horrible! Can't even pay my bill over the phone and your prices just keep going up. Sign up with anyone else!
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September 2023 by Ryan Castle
Great greeting on arrival and then a short wait to see an agent. Teddy was excellent, helpful selecting the right plan. Got home and everything work seamlessly. ?
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September 2023 by Wesley Charlap
Store has no reliable way to contact them other than in-person. All listed contact information routes to generic Xfinity assistant, I can't even call in to check stock on items. No website listed either, just the generic Xfinity homepage. Staff seem very lazy and do not want to work with you. I walked in with an Xfinity router IN MY HAND and the entire staff just looked up, didn't say a thing, and went back to what they were doing. I was clearly there to return equipment and needed service, but they could not be bothered. Unfortunately this is the only ISP in the area if you want decent speeds, they have a monopoly on all of Boulder High-Speed internet it seems...
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September 2023 by Dan O.
Teddy was awesome. Complete knowledge of the products and services and outstanding customer service. Highly recommended.
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September 2023 by Rajeev Menon
I visited the Xfinity office in Boulder to grab a router for my university apartment. The staff there were quite friendly and nice, which was a plus. However, I did find the process a bit time-consuming, even though the university had already covered the payment for the connection. Overall, it got the job done, but be prepared for a bit of a wait.
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September 2023 by Garrett
Do not trust anyone here.My experience with Xfinity (specifically the self-proclaimed general manager Brandon) has been nothing short of a disaster. What was initially promised as a discount to my package turned out to be an endless loop of deceit and disappointment. I was assured—on four separate occasions, no less—that a discount would be applied to my account. Each time, this turned out to be a blatant falsehood.The pinnacle of this ordeal was my interaction with a manager named Brandon. Not only did he fail to rectify the situation, but he also refused to escalate the issue to someone who could. His inability to get me in contact with his district manager spoke volumes about the company's lack of accountability and poor customer service.It's evident that Xfinity cares more about roping customers into complicated contracts than delivering on its promises. I caution anyone considering their services to think twice. There are plenty of competitors who actually value customer satisfaction over deceptive tactics.Brandon needs some major coaching, and this could have been a different situation.
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September 2023 by Zach Levey
I've noticed the many negative reviews posted here and cannot dismiss them out of hand. Nevertheless, my experience was entirely positive and I will cite names. Irving spent a very long time helping me transfer my number from Tracphone to Xfinity. He was both professional and patient- both valuable assets when dealing with Tracphone's incompetence. Before I left Mike very kindly ensured that all issues had been resolved.
