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January 2021 by Adam W.
The best UPS Store experience I have had. Couldn't be nicer, faster, more helpful. In and out in a couple minutes. Maybe it was b/c school was on break, but I had to ship a couple Amazon returns and they offered exceptional service, fast and easy! Thank you!
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May 2020 by Cynthia S.
I had just found this fabulous UPS store after having a nightmare experience at the location on 30th St. in Boulder. The treatment at 30th St. by the ownership bordered on flat out abusiveness. This store, on the UC campus could not have been a more lovely experience! I strongly suggest anyone needing a UPS store in Boulder to find your way to this one and support a truly lovely, local business.
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December 2018 by Molly P.
zipcar is absolutely terrible. not reliable and not helpful. they ruined my week by not having cars where they said they did and having costumer service that clearly does not care about their costumers at all. i was going to get a membership but after this experience I know I never will
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June 2018 by Karen S.
Joined ZipCar only because Enterprise Car Share left Denver (sadly). I have had nothing but problems all year long. Twice the car was not even there for pick up after reserving. I have called and complained, nothing. When I call on hold generally 15 minutes. No way to contact via email. So my year is up and I want to stop! Called and then teh "auto renew" was still in place. Today after 20 minutes on hold, called agin to cancel. They did and asked no questions, do not care at all. Horrible customer service consistently with every call. I honestly do not know how they stay in business.
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April 2018 by Stacey W.
Oddly enough I have never dealt with Zipcar until today, and not because I needed to rent a car...I get to my apartment for lunch break today to find someone parked in MY reserved parking spot, which I PAY for every month. It's cold and rainy outside, but I still stood outside waiting for the car to move since it had its flashers on. 15 minutes later, instead of towing them, I called Zipcar since it was marked on the vehicle. The first customer service person was nice. I gave him the tag number, he briefly put me on hold, and returned to let me know the person had been contacted and would be down to move the car immediately. 20 minutes later, I am still standing in the cold, parked in a handicap spot waiting for this dummy to move this car. I called Zipcar again to let them know I was calling a towing company. I was put on hold for nearly 20 more minutes waiting for this customer service rep to return. Finally, the idiot that can't read "reserved parking, violators will be towed" came down and saw me waiting there. I hung up on the person that still had me on hold, moved my car to my spot after asking the person not to park there again and I did that kindly, and got in the elevator. Yes, I was frustrated that someone was in my spot, but what happened next almost made me go postal. I get a call from the Zipcar Denver office from NICHOLE, who has to be the biggest B**CH I have ever encountered in my life. She basically reamed me for even the thought of having their car towed! And I quote, "Do you know how hard it is to get a car out of impound in Denver? And it costs nearly $500! And the member doesn't pay that. WE have to pay that. Couldn't you have just parked down the street and walked? I know where you are (downtown Denver) and there are PLENTY of places you could have parked. Why would you even suggest to have our car towed? And DO NOT hang up on our customer services reps again. You should have given us the chance to find the member and have it moved. That is so inconsiderate of you to do - to even suggest having it towed." Yep. That is what she said, and more. At this point I have to go back to work and I haven't even made it inside my apartment. Nichole, you have to be the most HORRIFIC customer service person I have ever encountered in my 40 years alive. I have been in sales for 18 years, and if I even THOUGHT about speaking to someone that way, I would have been fired and my reputation ruined in my industry. So, Zipcar Denver, you need to get this chic in check before she ruins what little reputation you have left. Just read the reviews here and on Google...they speak for themselves. Oh, and at the end of the call she asks me the name of the apartment building I live in. I gladly told her and she informed me that she would be calling them. What gonna call my mom and tell her I was mean? GROW UP! I hope you call my complex. Please!! Our management takes great care of us and I can guarantee they will be on my side. So would the law. This chic needs to be taught the definition of GOOD CUSTOMER SERVICE. Not at a company that could be successful if it weren't for rude, incompetent, untrained customer service people like NICHOLE. But I can promise you the next time I see any Zipcar parked in my spot or anyone's spot that it doesn't belong, my first call will be to the towing company. Just because Nichole deserves to deal with the "headache" that comes from dealing with the impound lot, and the expensive fees. Just like the headache she has given me. Maybe Zipcar should look over their member agreement and be sure to add "member is responsible for towing fees if they are d*** enough to park in a reserved spot". Impound lots aren't ever easy to deal with, but her attitude probably contributes to the majority of that. Oh, and Nichole? I have an app, CallX, which records every phone call I take. If you, or hopefully your boss, need a reminder
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December 2016 by Casey B.
Zipcar is quite possibly the WORST company to be apart of. They do not care about how they treat their customers who pay to be a member. Customer service reps do not care how they speak to you. The car I use, located on Colorado Christian University's campus, ALWAYS reeks of weed. This smell has caused some symptoms to arise in some of my friends who ride with me and everytime we call and complain they tell us there is nothing they can do about it and if I want it fixed then I have to take it to get a car wash under the time I pay to get other stuff done. They will only reimburse me for up to $15 and they will not give me any type of credit for the extra money I had to spend to get it cleaned. WORST COMPANY EVER. I dont get how a company who charges their members can treat them so disgustingly.
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December 2016 by Robbie R.
Cars are FILTHY, most wreak of cigarettes smell, customer service is abhorrent!!! There are too many carshare companies in Denver to put up with lack of quality and no concern for care. Enterprise CarShare is far easier to deal with and better quality. To ZipCar, you can't be the worst quality and have the worst customer service. PICK A STRUGGLE!!!!
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June 2016 by J G.
i had used zipcar in the past. i re-signed up for it, but within 2 hours, my plans changed. i immediately called them and asked to cancel and for a refund. it has been almost 2 weeks, and they have not refunded ANYTHING. not worth it!
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April 2015 by Tom J.
We had some challenges with the Zipcar call center and our application process, which raised some doubts with Zipcar the day before we wanted to rent a vehicle. While the staff member we spoke to was very helpful and down to earth, we incurred several substantial fees during the rental process that were not made apparent to us. All and all, Zipcar has been a nightmare to deal with and I would recommend avoiding this company
