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June 2023 by Kammie H.
Signed up for the monthly service (you have to) to rent a car once to make an appointment. Walked 15 minutes to the location of the car and it wasn't there. Called Zipcar and the closest car was 20 minutes away. The whole reason I chose Zipcar was because of this car's proximity to me. Now I have to cancel my appointment. Customer service was friendly but damn, do better.
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March 2023 by B W.
Reserve less time than what you need, you can extend your trip but they won't refund you for time you don't use . I finished my trip 2 hours before the reservation ended, but they said they couldn't refund me the hours I didn't use. I haven't had a problem with customer service so far, actually one guy was really helpful when I forgot my keys in the car. However, I have yet to receive a Zipcar that was actually clean on the inside, there's always trash, gum, hair etc. on the floor/seats; so if you don't like a dirty car I would not recommend Zipcar.
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October 2022 by Shashi Agarwal
It was a great trip & the car was quite in perfect condition. Smooth.....??
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August 2022 by Kaitlyn K.
I will NEVER rent a car from this company again. Not only did the person who had the car before me not return the car (causing me to have to cancel my very important appointment), they were also not helpful at all when it came to me asking if there were any other cars. Let's keep in mind the closest one they had was in Erie colorado (how am I supposed to get there if they will only compensate me a 25$ Uber). If you are ever considering using this app to rent a car I would think twice and then think again. This situation has happened about 4 times and they have done NOTHING to fix this. This business is 100% unreliable and inefficient. If I could give this rating a negative number I would but unfortunately I had to give them a 1.
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June 2022 by John B.
What an abject disaster. I'd seen zipcars around before, and when I had a particular short-term need to take a high-value trip, I thought it would be worth a shot when no conventional rentals were available. Guess I should have checked the reviews. The vehicle itself had one problem after another, with AC that didn't cut it (in the dry heat of Colorado), a sound system and monitor that I somehow shut off accidentally and which wouldn't switch back on, and most disturbingly, failure to start (despite an apparently functioning battery). I waited on hold with customer service for half an hour before trying again and getting the car to start. When I tried again, it finally worked, but at that point I had no comfort level in starting the car again, which was a real problem for the hiking in the mountains I got this car to get me to. I ended up doing more of a road trip and just popping out of the car and leaving the engine on, which was a major loss for me. Adding insult to injury, this resulted in me being charged extra for mileage at the end of my trip. This level of unreliability simply is not good enough for a service like this, particularly given the cost. There cannot be a half hour wait for customer service at any time, under any circumstances. I could have been in an even worse situation than I was. And I can't remember ever having a conventional rental car that had so many issues with it. There was a lot of dust, the tires were underinflated, and clearly it needed maintenance well before my ride. The app didn't leave any clear method for me to report these circumstances, at least not until I canceled my account. They would have to beg me to get me to try another ride with them even under the lowest pressure circumstances, as only resourcefulness on my part turned anything positive out of this day of anxiety.
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December 2021 by Jessie R.
Car wasn't even there! ZipCar acknowledged that it wasn't there and would only give a partial refund. Spent 2 hours trying to find the car for them. What a waste of time.
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June 2021 by Geoffrey P.
One of the worst customer service experiences of my life. NEVER RENT FROM THIS COMPANY. I booked a rental at Denver airport two months ahead of time. Two days before I was to leave I checked their app and my reservation was gone. I called them to ask about it and was told the car was no longer there, and they had no car available. I asked them when were they going to tell me, and that this really ruined my schedule, and was unacceptable, to which I was given a $12 credit for my troubles. So then I booked a ZipCar out of downtown Denver and caught a ride from the airport to pick it up there. The car was filthy. Trash all over the floor, seats horribly stained. Nonetheless I drove it for 3 hours and returned it, getting all but one item out of the car. When I looked inside and saw that I had left a dash clip for my cell phone in it I called them up asking them if they could open the door (they can do this remotely) just for a second to retrieve the item. As I waited 15 minutes in pouring rain I was told they couldn't open it as someone else had booked it for this time. As they were 20 minutes late I asked why they couldn't just open it for all of ten seconds to allow me to retrieve the item and I was again told they could not. I never, ever plan to use this awful company again and I strongly urge others to do likewise.
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June 2021 by Miguel M.
I want able to use Zipcar once my entire year of subscription. There were never any zip cars near/in downtown Denver when I needed them. The bus was more convenient. Zipcar is now charging me and threatening to send it to collections? I will pay because I guess that's part of the agreement in not canceling my subscription sooner. The only lesson people should take from this is to cancel subscriptions sooner. I got my Zipcar membership because of nostalgia from college and I was only going to be in this area for a year. Now I realize I should have just gone with Turo and Getaround - when I couldn't Lyft or Uber.
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April 2021 by Tyler M.
0 STARS!!!!!!!!!!!!!!!!! WORST SERVICE EVER. I had a reservation at 2pm and when I arrived at the location, the car was nowhere to be found. I then received an email right before my pick up time, notifying me that my reservation was cancelled at the last minute for an unspecified reason. I called them and there was no other cars available. This incompetent company had no solution to a problem they created and now the customer is the only one to suffer. They then offered a refund and a pathetic amount of credit after voicing my frustrations. Thanks to Zipcar I missed an important event. Simply walking to your destination is better than having to go through zip car. Zip car is as reliable as the boy who cried wolf.
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April 2021 by Stephanie G.
Just tacking on to the other horrible reviews I am seeing. These all sound right in line with the customer support I have received. The website says get approved in minutes but I applied two weeks ago and still don't have an answer. I called to check on my application a few times. Collectively I was on hold for four hours. Sent three emails to check on my application and never received a response. Finally got through to someone via social media, they told me to keep waiting on my application. Wow.
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February 2021 by Kacee G.
THIS COMPANY IS A SCAM DO NOT JOIN UNDER ANY CIRCUMSTANCE!!!!! I signed up with the idea (that Zipcar had given me) that it would be affordable. This was not at all the case, as there is not only a monthly fee, but every time you use a car the mileage/time you use it is very expensive. I ended up never using my Zipcar account because I couldn't afford the price to actually drive it. In addition to this, there was one time after I had had my membership open for a while (and had already validated it and entered all my information: driver's license, etc) and I went to borrow a car to get to the grocery, and the app said I needed to validate my account still! I was still being charged, and when I checked I actually had some additional charges on my card for "damages" and I never even drove a vehicle!!! At that point, I couldn't even get into my account to cancel it because it "wasn't validated" so I had to call a representative and make them close my account. I didn't even ask for my money back for the "damages" because I have dealt with companies like this before and they will never give you a refund. They just want your money and you signed something at the beginning that allows them to keep it, even if the charge is invalid. At the very least, the support person canceled my account right away, but probably only because I sounded so angry over the phone after I realized I had been charged for damages when I NEVER USED THEIR SERVICES. I am a college student struggling to put myself through school and they are still stealing from me. They are unethical and unlawful and should be boycotted.
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February 2021 by Alicia T.
the worst experience and worst customer service i have ever experienced. DO NOT GET ZIPCAR. Zipcard took forever to come in the mail, app didnt work, car wasnt where it was supposed to be at the time of my booking, it smelled absolutely horrible, and then wouldnt restart after I parked it. Cancelled immediately.
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December 2020 by Erin M.
Don't sign up! Cars were never available and I forgot I had a subscription. It auto-renewed and they will not refund even though I have never used the service once and let them know I didn't intend to renew. There was no notice that my subscription would renew.
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September 2020 by Sam M.
Signing up for Zipcar is super easy and can be completed entirely online. However, cancelling their service can only be accomplished by sitting on hold for over an hour and then wading through the service representative's customer retention script.
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August 2020 by Lucy M.
Zipcar seems to have eliminated its customer service department. I'm not sure what would happen if you got in an accident on the road or had some kind of emergency. Hopeless. I wonder if they are going out of business.
