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December 2023 by Colin Gray
Relaxed and helpful environment. Great interest rates! (CD). Convenient and parking.
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April 2023 by Constance Tiel Schoppe
No problem at-st Bank
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March 2022 by Charissa Mantal
Went to this bank three times today. The first two trips they don’t have available banker so I came back at 4:00 thinking they probably have less customer. There’s no customer when I came in and the lady that helped me is Tania. She asked me first if I have 40 mins to spare and I said yes because I’m eager to open a Business account. Once I sat down on her table she double checked my papers and then ask for my ID although I have a personal bank account from them. She told me I need my passport which in my case I don’t have with me because yesterday I called them to asked what requirements do I need to bring with me just to make sure I can open one today. The person I talked to over the phone didn’t tell me about the passport or ID to bring with me. To be honest this is not the first time Tania decline to help me. Few months ago I was trying to open this Business account and she’s the one who told me I needed a Foreign entity paperwork. Last year she’s the one who declined to notarize a document for me so I had to go down to Frisco and they notarized it for me with no problem. I’m not sure if she’s being racist or what considering that I’m Asian but there’s something with TANIA that this first bank location should look into. Misleading information and Rude customer service is not good for your company.
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March 2022 by Ralphyrap
Tania, the teller at this location needs some good customer service training.Went here 3 times just to open up a bank account and this lady doesn’t even know anything and she’s asking us a lot of requirements which she could just tell before we came back.You guys needs to step up your game.Poor customer service ??
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November 2021 by Hailey
Ashley Woodward was extremely helpful and responsive. I needed a form filled out for my apartment management and she had it completed and sent the same day.
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August 2021 by Megan Repar
I don't have a local bank, since I'm traveling, but 1stBank was able to help with banking needs, quickly and hassle-free. Extremely friendly, too!
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July 2021 by Hailey Liles
Ashley Woodward was extremely helpful and responsive. I needed a form filled out for my apartment management and she had it completed and sent the same day.
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December 2020 by Matt Neeley
First Bank is awesome. One of the guys I work for unfortunately uses Chase Bank. One day last winter Colorado springs got about 6 inches of snow. Which about all melted by 4 in the afternoon. But chase bank decided to not be open deaming to hazardous for employees. So the always helpful folks at first bank actually cashed my buddies check since I had a account with them. Thanks First Bank, you saved the day.
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August 2019 by Stephanie Howard
Hanna Thomas is the best! I would 100% recommend using Hanna at Firstbank for a refinance or purchase loan. She made the process so easy and was always there to answer any questions I had. She is very smart, professional and kind! Thank you Hanna!
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August 2019 by Barry Carroll
Working with Hanna Thomas at FirstBank for a second home purchase was a wonderful experience! If you are in the need of a purchase or refi, Hanna and FirstBank should be your go to advisor and bank! Hanna was always able to answer all of our questions quickly and professionally.
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June 2019 by Katie Miller
Hanna was amazing. She followed through on everything she advised us on. She was there to answer all our questions. She made the loan process so easy (we’re self employed and it’s never easy). I will definitely be going back to work with Hanna for any future loan needs. Thank you 1stBank and Hanna.
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June 2019 by Randy Nations
If there was a way to give e 6 stars, I would!
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May 2019 by David Knell
Probably the best bank I've ever dealt with in my 50+ years on the planet. They were the only bank we could find that would help us with a mortgage when we moved to the States five years ago, and they did so promptly, fairly, efficiently and with minimal fuss. And they've been like that ever since.
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May 2019 by Marcia Brinson
I love this First Bank. Hanna goes above and beyond any expectations I have!
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May 2019 by Brett Walton
We had a great experience. The whole loan process was handled remotely. We even received weekly updates on the process via email. Would use FirstBank again.
