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January 2024 by Ian Whitcomb
We were just in browsing and were helped by Will. Even though we didn’t buy anything his customer service was great. Very warm and inviting, while having great knowledge of the products. Great customer service is becoming increasingly rare. Will is Definitely an asset to your store.
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January 2024 by Ross Steidel
Had a warranty issue with my Ullr Powder Suit that was taken care of on the spot with zero issues. Store manager Matias was extremely helpful. My expectations were that, if lucky, the jacket would be sent out, and if warrantied, another would be shipped to me weeks later. Matias looked over my jacket, took it back and slid me into a fresh new suit without haste. Another example of how Helly’s product guarantee and warranty are top tier. Matias’ product knowledge was sublime, and his approach was easy going and practical.I’m a merchant mariner by trade, and have always been loyal to the brand for my foul weather gear and snow sport equipment. Whether it’s blowing a gale on the pacific or thigh deep powder in the Rockies, HH will always be my go to. Y’all got a customer for life??
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December 2023 by Pedro Madero
I visited Helly Hansen Breckenridge as i had a small issue with a jacket i had purchased two years ago and the personnel who assisted me were really helpful. They immediately recognized this was a warranty problem and responded professionally. I recommend anyone looking to buy a good ski jacket to visit this store.
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November 2023 by Julius
Great location, friendly staff, and we found some great gear on sale.
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May 2023 by I S
Hours stated during mid season to be 11am to 5pm. Stopped by the store @4:30pm and found it was closed. Not a good way to conduct business when you can’t keep the hours posted.
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April 2023 by Jeff Marano
Very nice store with helpful staff. I visited my last night in town before flying out and accidentally left my button down flannel shirt there. Spoke with the store manager (Mia) the next day and she mailed it back to me - awesome customer service!
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April 2023 by Kimberly C.
I can't say enough about the customer service at the Helly Hansen store in Breckenridge. Mia was absolutely amazing at exchanging an item I just purchased which got damaged the same day I purchased it. She took care of everything and was extremely kind.Thanks so much!Kim
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February 2023 by Mara Leonardi
I thought the store was small and cramped. It was hard to try things on. The outerwear selection for women was minimal.
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December 2022 by Ben Litke
Mia and her team are excellent to work with! They helped me navigate a warranty return and made it a seamless process. They are a great match for the quality of HH gear!
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September 2022 by Parker Filkins
Mia the manager was super knowledgeable about the ski jacket lines and the differences between each line! Thanks for th help
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May 2022 by t d.
Great location and nice dog greeter. I came in to look at rain coats but they still only had winter inventory and no spring/summer merchandise available yet. Bummer
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August 2021 by P Jach
Best ski gear I have ever owned. Hands down. Rapid pants fit so good. And my Alpha Lifaloft jacket is great. No binding around the arm pits. Lifetime warranty on both pants and jacket.Bonus: got 2 BOGO lift tickets for Snowmass. Brother and close friend gifted the freebies. Aspen in sights.
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March 2021 by S. Elliott Holbert
Used my brand new jacket I bought online for roughly 4 days of skiing. I tore the sleeve on a tree branch and called the online customer support for suggestions on how to get it fixed or replaced. At first I was told nothing could be done and it would not be covered under warranty. I then spoke to Collin at the Breck store and within an hour I was walking out of the store with a brand new replacement jacket that Collin exchanged for no charge. Aside from an incredible coat, this is the best customer support I have ever received and because of this I will definitely be buying HH products in the future whenever I need new ski gear. Thanks for a great product and even better customer support. The jacket was the Alpha Lifaloft.
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January 2021 by Phil Jach
Best ski gear I have ever owned. Hands down. Rapid pants fit so good. And my Alpha Lifaloft jacket is great. No binding around the arm pits. Lifetime warranty on both pants and jacket.Bonus: got 2 BOGO lift tickets for Snowmass. Brother and close friend gifted the freebies. Aspen in sights.
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January 2021 by Mark Wallace
Went in so my daughter could pet their 2 golden retrievers, ended up buying some gloves and socks and chatting with the employees an out the dogs while my daughter hung out with the dogs for about 15 minutes. Very friendly staff and great apparel!