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March 2024 by Andrea Orendorff
While this branch is busy and sometimes understaffed, they are still the best! Sean, Chris, and Kat (?) have always taken great care of me. They know their customers by name and make everyone who walks in feel welcome!
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February 2024 by Fritz Teuscher
We opened an account here four years ago and continually are amazed by the level of professionalism and excellent customer service at this particular branch. Catherine Wilsey has addressed all of our banking needs, including recently setting up a new money market account and CDs. She took extra time to make sure these products were properly registered with multiple joint account owners. She was extremely patient with all of our questions and concerns and has excellent interpersonal skills. She explained the products in depth to make sure they were perfectly tailored to our needs. We highly recommend banking at this location. They make us feel like we have our own personal banker. Excellent job.
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December 2023 by Michael Yearout
I have been a US Bank customer In Breckenridge for many years now and have always been happy with the service they provide. Sean has been especially helpful in the past couple of years. I highly recommend US Bank and Sean.
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September 2023 by Melissa Harris
Excellent customer service. Cat Wilsey was knowledgeable and helpful!
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August 2023 by Erendida Valadez
Not welcoming at all.
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July 2023 by Paula P.
The manager in this bank is extremely rude. Take your accounts elsewhere. We just bought a place in Brekenridge and are in escrow but staying at a condo whilst work is being done. We've yet to open a bank account in Breckinridge but won't go here. We wanted quarters for the laundry and they refused us. A billion dollar bank refusing us quarters smh.
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June 2023 by Mariana Hosbach Personal
Ill start off by saying i’ve been a US bank breck client for some time now. I have officially started a business so i wanted to see what other locals bank had to offer me. Unfortunately none of them fit or offered good options for st time small business. As i walked in to the branch, their employee Sean ( which he recognized me from coming multiple times) was super friendly and helped me open a business account. He is very personal and excels on costumer service. He made sure i understood my options and as well recommended what was best for me and my new business without trying to up-sale me anything i didn't really needed at that time. He is very knowledgeable and i love the small local vibe the branch brings to their clients. My experience here was 100% and i am very happy i get now to have my personal & business all under one branch. It makes it so much easier! Thank you Sean for your outstanding service and i hope they branch acknowledges your commitment to any client.
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June 2023 by Mariana H
Ill start off by saying i’ve been a US bank breck client for some time now. I have officially started a business so i wanted to see what other locals bank had to offer me. Unfortunately none of them fit or offered good options for st time small business. As i walked in to the branch, their employee Sean ( which he recognized me from coming multiple times) was super friendly and helped me open a business account. He is very personal and excels on costumer service. He made sure i understood my options and as well recommended what was best for me and my new business without trying to up-sale me anything i didn't really needed at that time. He is very knowledgeable and i love the small local vibe the branch brings to their clients. My experience here was 100% and i am very happy i get now to have my personal & business all under one branch. It makes it so much easier! Thank you Sean for your outstanding service and i hope they branch acknowledges your commitment to any client.
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July 2022 by Carter F.
Very great service when I went in there today, the quarters were very shiny, the transaction was very smooth with Sean. The candy was stocked and so were the pens. 5/5 service all around
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March 2022 by Vanina Testani
Catherine is the best employee this bank has had in the past years!
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August 2021 by Kinga Maćkowiak
Worst bank ever.
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October 2020 by Amanda Ford
I was at the bank yesterday for a transaction. The banker helping me was great. However, the teller on the other end was displaying PDA. Their phone was ringing nonstop and instead of picking it up, she kept cancelling it then went to her boyfriend in the lobby. I heard the him say “Did you just cancel a call from a poor customer again!” And she just giggled and started making out. My friends also noticed the same behavior when they were at the bank. Very inappropriate and horrible customer service!
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October 2020 by Amanda F.
I was at the bank yesterday for a transaction. The banker helping me was great. However, the teller on the other end was displaying PDA. Their phone was ringing nonstop and instead of picking it up, she kept cancelling it then went to her boyfriend in the lobby. I heard the him say "Did you just cancel a call from a poor customer again?" And she just giggled and started making out. My friends also noticed the same behavior when they were at the bank. Very inappropriate and horrible customer service!
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October 2019 by Mike Billinghurst
I have banked at this location for five years now and I would recommend this bank. They have had turnover over the years, but they have kept the quality of service relatively stable. They consistently meet my needs for both business and personal banking. There is rarely a line, they are positive in their interactions, and the quality of services is good. I would recommend this US Bank location for your banking needs.
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September 2018 by Dan Lee
Pretty ridiculous that their published local phone number has an automated message that says their branch does not take phone calls and to use their 24 hour phone line. The worst customer service ever! Terrible bank for personal or business!
