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January 2024 by Shanna Surratt
This bank has incompetent staff who set up my child's bank account wrong. Also, the ATMs never work.
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January 2024 by Reco O
Notary in office but they asked me to schedule next day appointment to notarize a document.
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January 2024 by Meaghan Croghan
Clean, courteous and friendly tellers, and a very short line. No hassle check deposit even though my husband and I have different last names.
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December 2023 by Carolina H.
Amazing service! Had to take care of a few things early this morning. The bank opened at 9am sharp and there was already a line outside the bank. Staff was ready to help everyone and a good handful of staff are bilingual!! Shoutout to Luis who helped us with our account. He was super nice and very helpful.
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December 2023 by Brent Willms
Very helpful with what I needed.
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November 2023 by Regreen R.
This bank is trash. ATM's don't work and the Associate's don't care to help customers with issues. Chase as whole is starting to suck. Thought and expected better from them.
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October 2023 by Sashae Purvis
If I could rate this location 0 stars I would. Chase you can do better.
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October 2023 by Pete Gonzales
I have been with chase for over 25 years. This is literally the closest chase between all Mt traveleling. For the past 3 months the drive up ATM has been down. I'm getting fed up and about to switch banks at this point because there's 2 new banks closer now.
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October 2023 by Gina Sandoval
Went through drive thru, to make a deposit. The supervisor asked for my id along with my debit card and birth certificate. I’m disabled and had to get down to deposit at walk in atm. Came off as racist, never happened prior to today…..
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September 2023 by Dany Faucett
I been with this bank for years, since they have a variety of locations. Just a reminder to everyone if your debit card is lost or stolen and you have an authorized user who is your husband in the account linked to your personal checking account you can’t call and deactivate both cards they have to call personally each person even if you are the main account holder who gave them permission and access to your account. It’s the most absurd and illogical thing they have in place.Go through CITI or another bank. My husband was able to cancel my card without my permission because it’s his main account. I didn’t have to call and they didn’t have to verify my identity since it his main account. It was easy and convenient specially with stolen wallets.
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July 2023 by Laurie Baker
Alex the branch manager has been extremely helpful. I have a deceased family member that banked there and I needed help figuring everything out.At such a difficult time Alex has helped immensely. He is very professional and accommodating, definitely has helped the process and explains everything.
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July 2023 by Trent R
Very clean. The back alley looks a little suspicious, though.
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May 2023 by Daniel S May
I have found it extremely difficult to get through to a branch employee when calling in. I have called every few minutes for about 3 hours only to get the same automated message that they are "busy with other customers" after which the line disconnects.
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May 2023 by Mary L
My husband needed to get some documents notarized and he was met with a very negative attitude from the branch manager, Alejandro. Despite being polite and courteous, my husband was mistreated and we are assuming that it was because he was wearing work attire. My husband owns his business and went to help the boys today. I'm glad we didn't end up opening a business account with Chase, now that I see how judgemental this manager is.Not only was the manager's behavior unprofessional, but it was also discriminatory. We were deeply offended by the way he was treated and it has left a lasting negative impression of the bank. We will be taking our business elsewhere. I feel bad for some business that due to the lack of staff they decide to give employment to people like Alejandro and end up losing customers.Overall, we were extremely disappointed with our experience at Chase and would not recommend this location to anyone.
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May 2023 by chenglin liu
Very nice and professional staffs, especially the branch manager Mr. Alejandro Aviña and Mr. Jonathan Rojas. They called the 800 number and solve big problem for me. Thank you!
