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February 2024 by Jace Sanchez
Thank you for being so awful where we decided to cancel all of our services with you!
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February 2024 by stacey ballerstein
Terrible customer service. Unwillingness to help or correct problems as simple as an address change. Not one custome in the store. Just two employees sitting around.
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December 2023 by Hannah Bella Sera
Internet goes out every. single. day. I realize this isn't one-person's fault, but when your internet goes out every single day, multiple times a day for months on end and you work from home, it becomes a huge issue that needs to be resolved. They also charged me for internet + cable when I specifically told them I don't use cable. I'll be switching internet providers as soon as Allo fiber is installed, don't waste your time and sanity with Xfinity's wifi.
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November 2023 by Bianca Lovato
Probably one of the worst customer services for Comcast. There was a young lady there and she is the only reason we keep our cable. The guy there who was checking in customer , defiantly needs training on customer service. All he could do was basically tell us they did not need pur service to keep his job. He started our service and then transferred us to someone else due to his lack off customer service. Well we canceled our cable and I'll start shopping around. Terrible customer service, he even made a comment his other person would be in trouble for trying to help us keep our services. Well you got your wish you lost us as a customer. Over 10 years and never one late bill.
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November 2023 by Jay S
Rudest, laziest employee ever!!! Went in this morning for help. Flat out told me could not help me! Was not even interested in hearing about my issues! 2 lazy guys just sitting there doing nothing to assist in any way!! Comcast can get …… Calling century link!!! Never again Comcast!!!!
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November 2023 by Javier Pastorino
Double check everything they say, as they tell you something and later they say that the system says something different and you’re screwed. Worst customer service.
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November 2023 by Cheryl Frye
Customer service at this location is terrible. Employees eating and watching games or movies making customer's wait. Poor customer service and attitudes!
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October 2023 by Nameless
I've only been to this location to return some equipment after upgrades had been shipped to my house. They had a hard time showing the flex box as retuned. Elizabeth Y. did follow up with an email confirming that she got it figured out and attached a scan of the receipt. I was in and out pretty quickly.
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October 2023 by M M
Came in and was told I would be helped and after waiting 30 minutes another customer comes in and gets help after a few minutes. I was completely skipped and ignored. Still waiting.
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September 2023 by Alexander Stewart
Came in with an issue, they resolved it. They don't manage billing though. I was able to swap a cell line over in no time. They had sims on hand. Thanks
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September 2023 by CJ Garcia
The managers just sit there and not jump in If it’s busy. Not personable at all. I wanted in and out cause of the atmosphere. Do better Comcast!
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September 2023 by enoch “Whiteice” dyer
The online chat helpers may be less than useless, but at least they have people like Mirabelle who can look at the problem and know how to fix it
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August 2023 by Travis A.
Zero issues! New product and not one not two but three employees eagerly helped to find the final resolution! Love this store thank you!
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July 2023 by taylor stanley
This store has the worst customer service and rudest employees I have ever met. I went in to add someone to my account as an authorized user and they said only one person is their policy. So I asked if I were to die what happens the lady proceeded to say all they’d have to do is bring in a death certificate and then she smiled giggling. So I told her she was being arrogant. She proceeded to tell me I was acting aggressive. Even though from the moment I came in she asked what I needed and proceeded to go to side and play on her phone since their were only 2 tech’s available after about 10 minutes she walked over to the couple sitting and finished helping them. That’s when I realized she was the other tech.
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July 2023 by Taylor S.
This store has the worst customer service and rudest employees I have ever met. I went in to add someone to my account as an authorized user and they said only one person is their policy. So I asked if I were to die what happens the lady proceeded to say all they'd have to do is bring in a death certificate and then she smiled giggling. So I told her she was being arrogant. She proceeded to tell me I was acting aggressive. Even though from the moment I came in she asked what I needed and proceeded to go to side and play on her phone since their were only 2 tech's available after about 10 minutes she walked over to the couple sitting and finished helping them. That's when I realized she was the other tech. She then told me to leave and the other Tech a male maybe 18 or 19 said have a good night in a very condescending manner.
