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December 2023 by JR
I would leave 0 stars if i could. Poor service, zero customer service, even worse customer service at a district and higher at claims levels. The manager refused to deal with me after an alignment i had done when the tires were clearly towed in at the top they left it wise than it went in. They agreed to do another alignment at this time i had the new tires installed, they stripped a wheel stud and blamed it on me. Also didn't clean the wheels before putting the weights on I'm not sure how many we lost going home, but many fell off in my driveway. Returned is the truck after 6 hours past the agreed done time. Mixed up the paperwork then gave me back the other paper work which was pencil whipped with the wrong tire size and other information about the truck. Told me i would get a full refund for the services and only refunded $25. District manager Choctaw me after a bad review i left even though all pervious attempts to reach him were ignored until a public viewed review was left. He pushed me off to their claims department and ignored me after that. Claims reached out said they were needing pictures and information which i got, and delivered via email. Said they were going to send out a independent contractor to look at it and give fed back before we went further. It's been 1.5 months and counting with Munro attempts to contact them, and email's all attempts at bring ignored at this point. My tires have worn down 55 percent in less than 3 months and they refuse to help me with it. All i was asking for was 2 tires replaced and fix the alignment again. All front end parts were replaced prior to the first alignment and it shouldn't be eating tires if it was serviced right.Stay away from this Firestone or distressing in general. I refuse to do business there and highly recommend anyone i know or you know to do the same, all locations.
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November 2023 by Ramon Ruiz
I want to start off by saying that the store associate Zach made my stressful situation feel very peaceful. To explain how lucky this branch is for having him represent them is very difficult to fit into this review. What I will say is that however much Zach is getting paid, Firestone isn’t paying him enough (Give Zach a raise)! To anyone thinking of having a service done and wants to get the excellent customer service I received, simply ask to work with Zach directly!I want to personally thank you Zach for walking me through it all and taking the time to make sure I knew the options I had when options were scarce. Coffees on me next time!?
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November 2023 by Tiffani Knitle
This Firestone staff was the most friendly and helpful I have ever had the pleasure of working with. Professional and quick! I'll definitely be returning to this Firestone and will refer friends and family! Thank you guys!
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November 2023 by Robyn
I had my brakes and rotors replaced at the Brighton location two months ago. I've continued to have squeaky brakes and each time I've gone in I've been told they're still wearing themselves in and that's normal. Each time I'm told to give it a few weeks and it may be faulty parts. Today was my sixth visit, they told me they heard the squeaking but can't fix something they can't see. I told them it's still under warranty and another Firestone said it was not normal and they would replace them for me. I absolutely do not recommend the Brighton location.
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November 2023 by Ariana Samperio
I purchased tires online and had them install them, took them a while but they got them on and they ride perfectly. A week with them on and no issues. The staff was also pleasant to work with. Would do business with them again.
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November 2023 by Allison Moore
This is the worst Firestone to come to. Got here a little before 11. It’s after 3 now and my husband and I are still waiting for a simple oil change! If you are looking to save some time I recommend staying far away from this place. Also try to see how much longer and no one can give us the time a day. 10/10 DO NOT RECOMMEND!
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November 2023 by Robyn C.
Horrible customer service, after taking my car in several times for squeaky brakes after they just replaced them they said they can't fix what they don't seem. What a joke and waste of time.
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August 2023 by Amber Lynch
Brought my vehicle in for the hub assembly bearing and they replaced something but not that as another mechanic has replaced it and they blamed the noise on my transmission. Which after the hub assembly was replaced properly the noise has gone and my transmission is not making any noise. They spent several hours working on my car, I just don't know on what. Poor diagnosis, poor work, great customer service.Services: Steering & suspension repair
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August 2023 by Linda Kroll
Zach Archuleta went above and beyond for us! We were driving from Indiana to California to move my daughter into college and had a wiper insert fly off iur car on the drive to Denver! Zach had us back on the road in 15 minutes! He was kind, responsive, attentive and took great care of us! Would highly recommend!
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August 2023 by Michael Pishaki
Quick and affordable. They lost my hubcap and swore it wasn’t them. I had spares so it wasn’t worth the headache, but unprofessional regardless. I’d recommend other shops if you have the flexibility.
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July 2023 by Josh Scheer
Great shop. Zach always answered the phone and was very helpful. Reasonably priced as well. They diagnosed my cars cooling system and found what they think is a blown head gasket. Although they weren’t able to perform the repair, they were nice enough to keep my car at the shop until I found a mechanic that could.
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June 2023 by Tanner McKenzie
Called this place before I left from California knowing I needed a patch on my tire as soon as I got back to the airport at DIA. They let me know they close at 5pm so they will be good to help me out which was fine since my flight landed at 3pm. I was about to arrive at Firestone at 4:30 after putting on my spare and shuttling to my car after the airport. I called again 5 min before I arrived to let them know I was almost there. They told me they were on their last customer for the day and could not take on anymore… also said they were out of state customers so they needed priority repairs over me. All I needed was a patch and/or new tires.It was Sunday night and every other place I considered was closing by that time now that I committed going to Firestone. I ended up driving all the way to Casper, WY on my spare for work the next day. I left around 5pm and did not arrive until after midnight in which I needed to be up at 4am the following morning.I have gone to Firestone twice for help I needed which should have been easy fixes for them, but they seem extremely incompetent. All I have done is waste time and money at this place. So yes, this will be my last time setting foot inside of Firestone. It makes sense why they have so many 1 star reviews.ALSO, I just spent $1200 on a set of new tires that following week. How I nfortunate it could have been business towards y’all but instead it went to Les Schwab who deserved it 100%.
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March 2023 by Shylee Hedberg
Zack and Joe took great care of me! I highly recommend this location! Prices are reasonable and the staff are great! Very pleased with their service and customer service!
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February 2023 by JOANN CURL
It took them forever to figure out how to put a spare tire back under a 2015 Chevy Colorado I told them they put it in upside down and they continued to leave it the way it was now it's up to me to go take it back out and turn it over and put it in the correct way where it don't fall out ignorance is blessed 1st time I've been the Firestone will be the last time I'm at FirestoneService: Tires
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February 2023 by Lauren Gardella
Absolutely impeccable service. I came in today to have a tire inspected for a leak. DJ and Zack took really great care of me. They didn't find a leak, but they sent me with a clean, filled tire and a quote for a spare free of charge as per my warranty. Didn't have to wait long and I didn't call ahead. Very impressed and satisfied. Thanks guys!
