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May 2023 by Melissa Green Flores
How do you operate a bank with it only being a drive thru with no information posted anywhere that you are not in the lobby to serve your customers. Sometimes I wonder why companies who rely on their customers don’t provide accurate and exceptional customer service. Looking for another bank.
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May 2023 by Brenda Mccutchan
Hours need to be longer for people that work. Also I would prefer a more professional atmosphere.
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December 2022 by Monica k
Switching banks for sure almost everything about this bank n location is a hassle!
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December 2022 by Jeff Henningsen
I walked into the bank wanting to open an account at 4:38 pm today. I was told by the teller that the bank was closing in 20 minutes. I was asked to make an appointment the next day to open the account. I was then told the opening of an account takes 40 minutes so I said “I’ve got time!” But we are closing in 20 minutes was the reply AGAIN! I then decided this bank was not worthy of the $9000 check I wanted to open an account with & walked out. Meanwhile the branch manager was sitting in her office and had to have heard the conversation because thee we’d office was very close and as I left there was absolutely no acknowledgement or solution to the situation. I walked out shaky my head thinking that at my small business I had, I’d NEVER ask a CUSTOMER/CLIENT to come back another time. Even the gentleman at the next teller window was amazed at what happened. FNBO….not a fan! No wonder your current score is only 3.1. Shame on your bank!
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August 2022 by Michael Severinsen
This is a great bank. I have both my personal and business accounts there and they have always been very helpful, polite and friendly.
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August 2021 by Sam Schrock
It says it closes at 6:00 and was already closed at 5:00
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April 2021 by Sarah Emerson
ATM doesnt work and poor customer service.
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April 2021 by James M
The tellers are polite and helpful.
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November 2020 by Lindsay W.
The Brighton branch is great. They are always helpful and friendly. The fraud department also helped me out a lot in 2019 when my debit card was stolen. They were very thorough and handled the situation for me.
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August 2019 by Bailee Fortin
Terrible customer service was told “we are to backed up to assist you” while two groups of employees were congregating.
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November 2018 by Charles Mayhew
Banked here for 6 years. Great service. Excellent bank!
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July 2018 by Heidi Manning
The first national in Brighton Colorado has the most helpful person named Jessica who went above and beyond to get me an account. She also gave me things that I had to to do to make it possible. It was very easy and the wait period was 2 days. Thank you Jessica I'm glad you are there. Thank you They also have the best tellers.
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June 2018 by Krizz P
Worst bank franchise around. Customer service is horrible. Educated in knowledge of polices is just as horrible. Never bank here use cash if it's your only choice.
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November 2017 by Dragonslayer
very υnproғeѕѕιonal and rυde. ι waѕ ѕтereoтyped and тreaтed rυdely вy a coυple oғ тнe тellerѕ. regardleѕѕ oғ нow ι looĸ or нow мany тιмeѕ ι ѕтep ιn yoυr вυѕιneѕѕ, yoυ ѕнoυld вe мore proғeѕѕιonal and reѕpectful. ι ιgnored yoυr rυde coммenтѕ and ιnnυendoѕ тнιѕ тιмe. мayвe dealιng wιтн тнe pυвlιc ιѕ noт ғor yoυ, conѕιder a career cнange.
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September 2017 by Jennifer P.
Having just moved from Omaha to the Denver area, I was dreading all the changes. How happy was I to see that my beloved First National Bank has a branch office in Brighton and I could absolutely keep my account that I have had for over 20 years?! Not only is it about 15 minutes from my house, but it also has a post office inside where you can ship packages and buy stamps! What a bonus! I have been in here a handful of times now for various reasons and everyone is very friendly and very tolerable of my ramblings about how great Omaha is. They also have an ATM in the parking lot which is tragically the only one in the area. They also have a couple lanes of drive thru. This is a small branch, but totally functional and I am ecstatic it is here!