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March 2024 by frede weldon
Been coming here for about 6 years and I am always happy! They take real good care of my vehicle and very friendly, professional staff.
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March 2024 by Vanessa Garza
Just got my oil changed at this location, it’s been awhile but I typically have a positive experience. This time was a little different. I arrived and all the garage doors were closed, kinda seemed like the place was closed. Someone popped their head out then let me in, they offered me a tire rotation on top of my oil change and I accepted. Fast forward to checkout and I was given the total for just my oil change. When I asked if the tire rotation was done the guy looked uncomfortable and said they couldn’t do it because there were 3 other cars there. When I asked why they offered me a service they couldn’t do and reminded them that I was the first customer there before anyone arrived (I was there for about 15 minutes before the next car pulled up) he didn’t answer. I asked two similar questions and the guy never responded to me.It was a very odd and frustrating experience, as I now have to make time to get a tire rotation done even though I was offered it today.
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March 2024 by Randy Meyer
Was in and out in no time. Friendly and not pushy on getting the most expensive options when I just wanted the basic.
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March 2024 by Shawn Rhatigan
Been here for years. Dwayne was a great manager, but he moved to Thornton CO. Now- no one acknowledges you are waiting. I requested oil and filter. Nothing else. Said an hour wait so got something.to eat. Came back and truck was in the bay. 20 minutes they pulled it out. Didn’t look for me. Didn’t acknowledge me at the counter. Up charged me with synthetic and air filter and cabin filter. Didn’t vacuum. Didn’t clean. I’m not going back any more. Good guy is gone.Services: Air & cabin filter replacement
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February 2024 by Tabitha Moore
Fast friendly service! Thank you I will Definitely be back!
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February 2024 by Denise R
My experience was horrible.1) They didn't do the same service I previously had. They did the most expensive one. When I asked whythey said they got rid of the other service options. So, it was neither the one I got or the basic service. REALLY!2) No sticker for the service on my windshield. It was under the windshield wiper. Why? Because the doors were locked when they went to put it on.3) Oil Change Required message appeared when I started the vehicle. Why? Because all the vehicles are different so they couldn't figure out how to change mine Two service technicians tried to Google video instructions, but they still couldn't figure it out. They said all of them working had very little experience so I could try coming back tomorrow.So, am I confident I got the service that I paid for, NO!I will I go back, NO!
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February 2024 by Daney H
Very friendly staff, knowledge of my vehicle. Completed in a timely manner. This is the only place I go to get my vehicle serviced.Service: Oil change
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February 2024 by Cheryl Brown
Stopped by after work to get an oil change, there were 2 cars in the bay and 1 outside I talk to the person outside and let him know I wanted full synthetic and a vacuum he advised me they don't vacuum anymore (okay), wrote my name on a piece of paper put it on my windshield and took my keys, about 20 minutes later a truck and a car pulled up to get services, when the car was out of the bay I was glad to know it was my turn, boy was wrong, they took the other vehicle that pulled in after me didn't say one word to me so, I went to the front of the building and asked if it was getting an oil change and they said yes, this is after me waiting about an hour. I just asked for my keys and left. I have used this location since I moved to Brighton and will now be finding another place. This place lacks communication.Note: I went to FullSpeed Automotive Survey and this location is not there.
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February 2024 by Michael Bencivenga
Horrible I brought my diesal in for an oil change as well as fuel filters. I repeatedly told them I needed fuel filters and they just said ok. At the end they didn’t even know the difference between oil and fuel filters. I’ll never bring a vehicle back there. This used to be a good place to service my vehicles
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February 2024 by Don Andrew
They took my truck in early, were courteous and very fast. Great job
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February 2024 by Julie Whitney
Quick and efficient—all the staff was very professional and helpful.
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February 2024 by Ritchie Law
They didn’t reset my service needed in my vehicle and didn’t replace my sticker so I’m not even sure my oil was changed.
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December 2023 by Tommie Gomez
Quick service. Went in for an oil change and tire rotation. When I said tire rotation the associate rolled his eyes. I just told him to forget it he tore rotation since it seems to be an inconvenience and he never said another word about it. He wasn’t knowledgeable when he showed me my air filters. I asked about his and he stared at me for a few minutes and another associate intervened and helped out. I usually enjoy going here, I realize if you are new it is a learning process.
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December 2023 by Valerie Bohling
I have been to several grease monkeys in my years. This was one of the nicest most respectful young workers That I'm gonna make this my number one place from now on for my oil changes. Thank you!
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December 2023 by David Olson
Had oil changed at this grease monkey. A few days later a cover the under the car dropped down. Had to drive home with it like that scraping on the road. Took it to a body shop. They removed that cover and said the other major cover that protects under the whole engine is missing. This cover needs to be removed to change the oil. Talked to the Grease Monkey assistant manager. He said the cover was missing when the work there was done. He said they were going to mention that on the work order but wasn’t on the order and no one mentioned it to me. I have eight different receipts from previous oil changes from Grease Monkey and not one of them mentioned that the cover under the engine was missing. You would have thought that one of those techs throughout the years would have mentioned the missing plate. Something fishy here or incompetence and poor customer care at best. Will cost me over $600 to get this fixed. Will never use this Grease Monkey again.Very unsatisfactory conclusion to this problem. Talked to store manager. He sent my complaint to his District Manager. She said to sumit to Grease Monkey insurance. Went back a week later. Store manager had heard nothing. Gave me the District Manger email addres. I wrote with documentation. No reply. Went back to store manger. He hadn't heard anything either. I then called the corporate office. They took information and would get right back to me. Never did. I called again. They gave me the insurance agent (Intrepid Insurance). He said I can't prove that the cover under the engine was ever there and denied the claim. That's what insurance adjusters are suppose to do. I guess I was supposed to take pictures all around my car before taking it in for an oil change. I had sent 10 prior Grease Monkey receipts showing them doing oil changes and not one ever said the plate was missing. Terrible customer service. Terrible outcome. Bottom line, I will never use Grease Monkey again.
