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July 2023 by Stephanie Sierra
Love this bank never any problems…thk god I changed from Wells Fargo worst bank…?
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April 2023 by Mike Nuce
Wow! The ladies are friendly and nice. I needed to do a difficult transaction in a very short period of time for my account, and the ladies were able to facilitate it in a fashion that would make your head spin. I don’t know that I could ever bank anywhere else. They are great service with a smile!!!!!!!
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September 2022 by Josh Reeves
Worst banking I have ever had I will be going back to first break! Can't even send you a notice in writing when asked, have them on a recorded line and the absolute worst customer service! Do not go to any independent financial!
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August 2021 by Rachel Munoz-Florido
The Brighton branch is awesome. They have all my personal and business accounts and the customer service is great. All of them know me by name and make me feel welcome any time I call or stop into the branch. Thank you for the great service!!!
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August 2021 by diane taylor
We have banked with the Brighton branch for years. Great service, friendly staff. Big bank with the little town feel. Highly recommend them!
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August 2021 by Wayne Schmidt
I have had my personal & business accounts there for almost 20 years. I would never go anywhere else because the staff & management is by far the best I’ve ever dealt with. In addition I have employees & family that have also opened accounts there & couldn’t be happier. Thanks to Angela & her whole team!!
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February 2021 by Lesli M Martinez
Took a friend here and was almost there for an hour.
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September 2020 by Darlene Sena
They are so slow. You have to give them your whole life story to cash a check and an hour of your time. It should not take 30 minutes to cash a check with no one else in line. Very poor service
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October 2019 by matthew williams
I'm a business owner here in Brighton I've been with Guaranty Bank since 2015 they were great thank until they merged with independent back. Now I'm not getting my credit card deposits like I used to! I used to get them in 12 hours now it takes 36 and because of this issue I have no cash flow during the week and my rent check just bounced! I believe they are doing this in an effort to make things bounce there are literally holding my money Thursday Friday Saturday Sunday! Then giving it to me on Monday and then holding Monday Tuesday's money till Wednesday Thursday its completely screwing my business! so my rent check bounced while they're holding my credit cards for 36 hours but guess what they get fees from that while holding my money! They are forcing me to do business elsewhere I've brought this up to them they want to blame the credit card processor! Well the credit card processor does other businesses of mine and I get my money the next day at those businesses! So it has to be the bank I don't care what they say! they want to charge me $77 for a box of checks and they want to charge $10 for a cashier's check to pay my rent! if you're a small-business do not come here! they're supposed to be here to help you they've done nothing but hinder my business since they switched to independent got bought out by independent bank! DONT BANK HERE IF U OWN A BUSINESS
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June 2019 by Jordan Jones
They were great when they were Guaranty Bank but now since they switched to Independent Bank I have had nothing but problems. I just tried to call them and ask what app to use to see my account since the Guaranty Bank mobile app will not work anymore and she put me on hold for 15 then the phone hung up... will be switching to a new bank immediately.
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June 2019 by Antonio Balderas
Honestly the worst bank in Brighton. Won't help you with any issues and will treat you like you are stupid for asking for help.
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September 2018 by Dave McCartney
You need a LOT of work in customer service. I was in the drive-up today, I sent the carrier, and looked to the window to see NOBODY THERE!! After a couple of minutes, I pushed the “call†button. Apparently, my gal had left for some reason, and magically re-appeared. “Hey, I need to go overhere, give me a minuteâ€. NOTHING, she just disappeared.
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June 2015 by Dallas Jackson
All out really really great easy, fast, reasonable. 5 ☆