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November 2023 by Alexandra Guerrero
Doreen Talbot is the absolute worst when it comes to customer service. Doreen is extremely rude and unprofessional. I was not even on the phone with her more than 2 minutes and I refused to give her my business. Even her bio is a lie stating she enjoys helping people lol that’s a joke. She enjoys losing business. I have already set up an appointment elsewhere where I rather pay more money than deal with her. I suggest you go anywhere but here.
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November 2023 by Erica Gutierrez
Doreen was knowledgeable, transparent, super helpful and even gave us tips to help us be better prepared for next tax filing season.
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May 2023 by Connie Bruno
I felt like a dirty Mexican. The lady who was white made like I don't belong in her would. Plus she right away judged me before she even took me back. Right away said you need $400 for us to do your taxes. Thanks I am pretty smart because I will never go back
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April 2023 by Colorado Patty
Great place. Clean, fiendly, knowledgeable team
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January 2023 by PI Kutcher
Horrible experience and very combative.
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October 2022 by Jesper Jonsson
Quick and easy filling.
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September 2022 by Ashley Romero
Laura was absolutely amazing, friendly and caring. I appreciate everything you did to try to help me. The women she grabbed to answer a question wasn’t so friendly. I’ve been having trouble getting my taxes done due to my dependent being claimed. When it came to the payment fee they told me they couldn’t take it out of my taxes because I had to mail in my taxes. I was fine with that I didn’t throw a fit or anything I just told him OK I can’t do it today I don’t have the money for it but when I did call and asked these questions I was told yes so I’m a little confused as to why I’m being told no. She copped an attitude with me and tried to tell me well it’s not them I called but in order to make an appointment I have to call them so yes I did ask these questions before I went and I asked if they came out my taxes they said yes I was like okay if that’s being 10 can you take them out of my taxes still and they told me yes so I’m a little upset by that in the attitude wasn’t needed I was fine with it if anything I was crying because I was sad not even mad. I just next time would like the right information over the phone and not be accused of calling the wrong place when I obviously had to call them to make the appointment.
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September 2022 by Michelle Goetz
I was very disappointed as H & R Block says they will tell you the price they will charge before filing. That was not done, so I asked as I left my documents for a Trust tax return and personal return to be completed. I asked how much it would be to file the Trust return and was quoted $250.00 from Doreen. I was given no time frame of completion. I received an email that taxes were completed and it went to $350.00. I inquired what happened and she said she said she'd reduce it to $250.00. I requested that my sibling pay half when I was quoted the amount (and explained to her that the relationship was estranged) so to then be quoted $350.00 eight days later was shocking. I then decided to not have her do my personal taxes. I just think it is unprofessional to raise the price $100.00 and not be given an indication of how long it would take for completion.My father worked for H & R Block for many years and even opened a branch in Salida, CO and always provided the amount they would be charged and when the taxes would be complete.Now I have to find a place to have my personal taxes done. So not cool! If I could give no stars I certainly would have.
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July 2022 by Thomas Carlton
Very polite helpful and informative great customer service is hard to find but its definitely here.
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April 2022 by Sabrina Meskimen
Laura was absolutely amazing, friendly and caring. I appreciate everything you did to try to help me. The women she grabbed to answer a question wasn’t so friendly. I’ve been having trouble getting my taxes done due to my dependent being claimed. When it came to the payment fee they told me they couldn’t take it out of my taxes because I had to mail in my taxes. I was fine with that I didn’t throw a fit or anything I just told him OK I can’t do it today I don’t have the money for it but when I did call and asked these questions I was told yes so I’m a little confused as to why I’m being told no. She copped an attitude with me and tried to tell me well it’s not them I called but in order to make an appointment I have to call them so yes I did ask these questions before I went and I asked if they came out my taxes they said yes I was like okay if that’s being 10 can you take them out of my taxes still and they told me yes so I’m a little upset by that in the attitude wasn’t needed I was fine with it if anything I was crying because I was sad not even mad. I just next time would like the right information over the phone and not be accused of calling the wrong place when I obviously had to call them to make the appointment.
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April 2022 by Shelly
I was very disappointed as H & R Block says they will tell you the price they will charge before filing. That was not done, so I asked as I left my documents for a Trust tax return and personal return to be completed. I asked how much it would be to file the Trust return and was quoted $250.00 from Doreen. I was given no time frame of completion. I received an email that taxes were completed and it went to $350.00. I inquired what happened and she said she said she'd reduce it to $250.00. I requested that my sibling pay half when I was quoted the amount (and explained to her that the relationship was estranged) so to then be quoted $350.00 eight days later was shocking. I then decided to not have her do my personal taxes. I just think it is unprofessional to raise the price $100.00 and not be given an indication of how long it would take for completion.My father worked for H & R Block for many years and even opened a branch in Salida, CO and always provided the amount they would be charged and when the taxes would be complete.Now I have to find a place to have my personal taxes done. So not cool! If I could give no stars I certainly would have.
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April 2022 by steven kilgore
I was very satisfied with my experience at H&R Block in Brighton, it was quick, easy and the lady that did my taxes was very kind, thoughtful and professional.
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April 2022 by Zzzeb !
Called the lady about a few questions, she talked down to me like i was stupid or something. Plus they don't give you the money when you refer someone like they say they will.
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April 2022 by Manuel Salazar
At was fast and easy out the door
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April 2022 by Shelly G.
I was very disappointed as H & R Block says they will tell you the price they will charge before filing. That was not done, so I asked as I left my documents for a Trust tax return and personal return to be completed. I asked how much it would be to file the Trust return and was quoted $250.00 from Doreen. I was given no time frame of completion. I received an email that taxes were completed and it went to $350.00. I inquired what happened and she said she said she'd reduce it to $250.00. I requested that my sibling pay half when I was quoted the amount (and explained to her that the relationship was estranged) so to then be quoted $350.00 eight days later was shocking. I then decided to not have her do my personal taxes. I just think it is unprofessional to raise the price $100.00 and not be given an indication of how long it would take for completion. My father worked for H & R Block for many years and even opened a branch in Salida, CO and always provided the amount they would be charged and when the taxes would be complete. Now I have to find a place to have my personal taxes done. So not cool! If I could give no stars I certainly would have.
