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March 2024 by Candidate Charlotte Perez
Lavena was super awesome. H&R has always done my taxes but the Brighton location on 4th St was so rude. And I was blown away today. I'm now a Jackson Hewitt customer FOR LIFE!!!! ❤️
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March 2024 by Stanley Wagner
Friendly, knowledgeable, made me feel at ease
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April 2023 by chris cantwell
I NEVER leave reviews, especially bad ones. I’m the furthest thing from a “Karen” and I don’t aim to get anyone in trouble but this is a well deserved one star. I absolutely encourage anyone looking to get their taxes done professionally to seek out an actual tax professional- the cost will probably be very similar anyway.Here’s my experience- I needed real tax advice this year(2023) and I decided H&R Block was the most convenient way to go. I made an appointment for April10th (last minute) but I was assured multiple times that this was plenty of time to get them submitted by April18th. I had ALL of my documents submitted to H&R Block that same day April 10th. Throughout the week I would check in and I was assured that my taxes would get done on time. Finally, on tax day, April 18th, the representative tells me that they won’t be completed on time because she had some questions that she needed to ask someone about. I was a little taken back considering they reassured me several times that they could finish on time, but I still proceeded with the tax preparation. April 20th rolls around and I call in asking the status. The representative says that she wasn’t able to get her questions answered and it’s her last day in her seasonal office. After the phone call I visited the location to pick up my documents and to let them know I didn’t want to proceed with their preparation (I was polite about this as I just wanted to move on, probably just revert back to turbo tax as I’m already late in filing now)- this was her word for word response “I figured you would change your mind from the beginning but I can get them done today.” I was in absolute disbelief at the comment considering that from the beginning I was transparent in letting them know I had chosen H&R Block because I had a lot of questions about my taxes this year, and that I was seeking professional help instead of turbo tax. I responded back by saying okay well I’m putting my faith in you to get them done today. 3pm rolls around on the same day and she called to inform me that she didn’t have time to finish. (Go figure. The best part is, My taxes are not complex by any means). I visited the location to finally collect my documents. I asked to speak to a manager (now I’m a Karen) and When I questioned her as to why it couldn’t not be finished on time the manager blamed it on (me) submitting my taxes to them at the end of the season(April 10th) and that her employees workload was just to much for her to handle, plus her employee who is “super experienced” in taxes couldn’t get the advice she needed in time to complete mine. The manager’s response also put me in disbelief. If H&R Block doesn’t have the capacity to handle taxes towards the end of the season then do not reassure clients that it can be done. Set the expectation or delegate tax returns to more experienced associates. So now I’m filing late and I’m back to square one. If you want things done right, do them yourself! It’s super simple to transfer numbers from one document to another and file via TurboTax. I went to H&R block for good tax advice/ convenience. I should’ve known better as it’s a corny corporation and has a reputation for subpar work. The myths are true.Ps.I didn’t use their names because I’m sure if H&R Block did proper training and delegation of workloads, plus had enough retail support; that this particular representative could have finished on time as promised, and with the answers and support she needed.
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March 2023 by Carmen Leticia Maldonado
Very friendly, professional, provided valuable information , and it was done fast, Thank you Debbie
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May 2022 by Fabiana Yuri
I have been on over a month quest to figure out my taxes. Booked an appt over a month ago. They were running very late so I couldn’t stay. I was offered to leave my documents to get it done not in person. Took another 2 weeks a d lots of phone calls to finally get them to actually book me a phone appt. The phone appt was also am hr late and obviously could not be completed on that day. More phone calls until it was finally done.Gave my bank info so I could pay my federal taxes w auto draft and receive my state refund.Not surprised that the correct info was not used. My refund came in ny savings that I had used the previous year abd my payment is yet to be processed. So here I am a month later still battling and om back and forth phone calls to figure things out.So, I do not recommend this location….
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May 2022 by Amber Dewitz
I dropped off my taxes April 4th I do it like this every year going on ten years. My husband and I keep calling and they say the person doing our taxes will call us back. So today I made the person at the front desk find out what happened. He told us our taxes haven't been started. He could only get me in on the 18th. So more than two weeks after I dropped them and tax deadline at that. So if you are questioning where to go don't go here. I promise next year I won't be!!!!!!!!
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May 2022 by Thomas Siegman
Barb is great that's why I've been going there for 8 years. She has always taken great care of me.
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May 2022 by Beth chapman
I use my same tax preparer every year. She does a great job!
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April 2022 by Robert Torbet
Barb Bettger is an excellent tax preparer. We never worry about having any issues and gives excellent advice to maximize our refunds.
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March 2022 by Jill Hufford
Very poor communication on both pricing and status of my filings. When I dropped off my information, I was told my very simple tax return would be ready in three days. I never received any follow up communication on anything. I had to initiate all calls. After pushing the issue, I finally picked up my return 12 days later. That wouldn't have been an issue if they would have told me this in the beginning and kept me informed of the status of my return.This was the second year with the same issues at this location. There won't be a third year.
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March 2022 by Samantha Sargent
Determined to make all customers happy and makes sure everything is perfect before finalizing.
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February 2022 by Loca Avila
The senior that they have there is very rude and is always vEry slow and confused when you ask her questions 0/5 do not recommend!!!
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June 2021 by Amtrak Basketmaker
Agents are very helpful and friendly.
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May 2021 by Ashley White
Brittany is the best. She so friendly and smart and I could not have asked for anyone better. She deserves all the praise in the world and your company is lucky to have her.
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May 2021 by mark matthews
It's cheap and easy. To bad my tax person wasn't mentally capable of doing my taxes
