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April 2024 by Paula Quynn
At first I was very "put-off" about the no in person contact, but Midgard has been very responsive to all requests.
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April 2024 by Katie Gray
When you had actual humans in the office, they were very helpful. Disappointed that it’s been outsourced to external sources.
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April 2024 by Branden Ingersoll
Extremely disappointed with service. No attendant. Purchased U-Haul, complete run-around to get the key. Gas-line on the truck was clipped, had to speak to 6 virtual managers, no one would give me a refund, everyone passed the buck. Will NEVER come back to this establishment.
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April 2024 by Amanda S
Place is very clean, it’s a little confusing how to get back out of the gate. But overall it’s a great place.
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April 2024 by Scott Davis
Loyal renter of 4-5 years. 20% late fee from an expired credit card. No notification other than it was late and owed an additional $50. Unwilling to waive or lessen. Support the locally owned unlike this place that used to be but now is owned by a corporation.
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March 2024 by Janis Aumiller
I have been in the Brighton location since November. We moved in with the online contactless option. Once we arrived the unit that was assigned to us looked like a car had been driven through it. The door was completely mangled. They were able to put us in another unit. . I am. not very happy with this new System you have if-.
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February 2024 by Lauren Blankenship
Do not, repeat do not use this facility. We had our unit broken into and so did several others. Management company and manager do not care. They portray themselves as a secure location but come to find out the back door on the buildings are unlocked 24 hours a day. They are aware of this and don’t do anything to fix it. Manager did nothing and the mid gard corporate did nothing as well. They did not even return phone calls.
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February 2024 by Marcus Gutierrez
Jorge was able to get me in and out and took care of all my needs after already having to go to 2 other places
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February 2024 by Nino Padilla
Our check-in experience was nothing short of great. We needed a last minute storage and George was fast, friendly, and knowledgeable.Thank you!
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January 2024 by Robert Jordan
I liked storing at this place. Within 2 weeks of being at my storage unit they sent the first e mail raising the rent saying I needed to go back in and sign a new lease. The office has had broken windows off and on, gate was busted wide open for over a month. Exiting the place is frustrating as you have to be 3-5 inches from the gate for it to even open and let you out. They are raising the rent once again and thankfully I just bought a new house with more storage. I understand costs and taxes and all that are expensive, but I'd at least expect the property to be taken care of a little better. A broken gate for about a month should have been my last red flag.
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December 2023 by Janet Byrge
They had a sign up stating if you referred someone you would get $25.00 off your next months rent, no they did not honor this. My daughter who I referred did get a unit that was broken into. Many things that are not replaceable were stolen. The thieves left their blood all over everything. Talked to the guy working and we were told break ins have been happening a lot the last couple of weeks. Did a police report and was told this place is the worst place to store anything and recommended we get our stuff out ASAP. My daughter immediately removed her things after the police report was done on 12/1/23 but was told she still had to pay for December, which they had already taken the payment out of her bank! And now you raise the rent $20 more a month! I would not recommend you use this storage place. I will be getting my things out ASAP! Also I called the end of October and I guess it was their call center because they could not help me with what I needed and they would have someone call me ASAP, well it’s December 2nd and I am still waiting on that call!
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December 2023 by Jon Olson
George made picking up my Uhaul a breeze. Truck was ready on time and very clean. He even gave me the option to leave a car parked overnight which was very helpful.
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October 2023 by Kimberly Boucher
DONT EVER USE THESE PEOPLE!!! THE WORST COLDHEARTED PEOPLE IVE EVER ENCOUNTERED!!! AFTER I WAS ABLE TO PAY MY STORAGE UNIT DUE TO MY CAR BREAKING DOWN AND COULD GET TO WORK OR TO STORAGE THEY AUCTIONED IT OFF AND WOULD NOT LET ME GET MY MOTHERS ASHES BIRTH CERTIFCATE, AND SOCIAL SECURITY CARD!! THE MOST IMPORTANT THINGS IN THERE! Like SERIOUSLY MY THEY WOULD NOT JUST LETME GET MY MOTHERS ASHES!!! THAT ALL I HAD LEFT OF HER!!!! IF I CAN FIND SOME LEGAL RECOURSE ON THIS I WILL!!! DONT EVER GO TO THESE COLD HEARTED MONEY HUNGRY PEOPLE. THEY DONT DESERVE YOUR BUSINESS!!!
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October 2023 by Travis Cavey
Prices are a little high but the facility is nice and well maintained. The office staff is helpful and curtious..
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October 2023 by Cathy Ader
I walked into the office and got it done. Easy, fast. The desk clerk was friendly and very forthcoming with details and options. The space rented is clean and the Uhaul truck rental I added was even faster.
