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October 2023 by Rodric Breland
Update: after several attempts, they have yet to respond and face the mistakes they made. I guess they hope this issue will go away if they ignore it.Do not use Rocky Mountain Truck Center in Brighton. They are responsible for the absolute worst experience I have ever had with a service provider. They charged me over $1200 dollars for a service call that lasted 1.5 hours and told me I needed a new master cylinder in my motorhome. I had it towed down to this shop in Brighton and there it sat for 2 months waiting on the master cylinder to be ordered and delivered. They also ordered new calipers, and a new leveling valve. They quoted me $3500 for the repair and I agreed on the price.When I arrived to pick it up there was no master cylinder on the bill, they increased the service call charge even know I had my receipt in hand and showed that I already paid for it. They refused to even discuss or explain and didn’t care that I had a signed receipt showing the correct charge. They basically said if you want your motorhome you must pay what we say it is. They offered no explanation on why the master cylinder was not replaced and acted like the previous conversation never took place. I felt like my coach was being held hostage and just paid the bill so I could get it away from this company.After I got home, I noticed the leveling valve was never replaced and I was charged $780 for this repair. I called Tony Downs, customer service rep and sent him a video of the old valve that you could hear leaking air. He said he would investigate my concerns. It has been almost 2 weeks and he refuses to call me back, email, text. I tried all three several times.This company basically stole money from me and refuses to take any ownership once they got caught. I wanted to share my experience so others are fair warned not to do business with them.
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October 2023 by Joel Grace
I had an excellent experience with the entire process. From the person answering the phone and taking all the information to the technician who performed the repairs. They were all very polite and professional. I was very impressed with their payment and report process. Hopefully, I will not need them again but if so, they will be the first call for road side assistance.Service: Tires
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October 2023 by RU CO
DO NOT use this company,I called this company and spoke to Blake, I told him I was having problems with the Trailer Tandem release valve ( it was not moving ) , he told me to take it and he would look at it. After 30 minutes of arriving, they were preparing to order parts.... of course I couldn't wait until tomorrow, so I told him that I was leaving and that I would pay him for his 30 minutes, knowing that I was the one who gave him the diagnostic over the phone and he shoot me $215.69 in my face, when I told him he was stealing from me, he closed the doors of his workshop and was preparing to call the police. Really?, this is a shame that this happens in this country and we still thinking that we are living in a country of freedom. The market is bad because the POLITICIANS do not do their job well and we end up paying the price.I have attached a photo of the receipt.DO NOT use this Company!!!
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September 2023 by Raymond Goosby
Amazing & Professional company. We came with what we thought was only a brake issue and they were able to identify the real issue. We re back on the road! I'd definitely recommend five stars.Services: Electrical
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July 2023 by Mathew Ross
If i could give this company location zero stars, i wouldnt hesitate to do so. my driver called this morning around 7 am asking for a tire repair, every hour on the hour we called and every time theyd say "oh it will just be another 40 minutes or so, the tech is just finishing up another job" or "the tech needs to come back to the shop to get a tire." 9 hours later they finally show up, wont repair the tire, make us buy a brand new one then charge us $1400 for a new tire and a half hour of work and 30 minutes of drive time. this company is an absolute joke. if you just love to get ripped off and treated like garbage by their customer service team, this shop is right up your alley.
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July 2023 by james davis
Worst shop every in my 13 yrs drving.spent 10k dollars and left with more engine codes that I came with.i just decided to take it to volvo. And I guess since I decided to take business somewhere else.i ended up with broken drive shaft bolts. But it's at volvo now, and I have Confidence it will be repaired soon. Just know you have been warned.
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July 2023 by brian pennington
Trailer tire replaced. Contacted me within 20 minutes after dispatch created contract. Great customer service.Service: Tires
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July 2023 by Carmen Cordero
Traveling west on I-80 trough Wyoming construction we suffered a blown tire to our travel trailer. Of course we were in a strech of deserted highway with no help in sight. Our road side assistance service was not able to get someone out in a timely manner.Joan and Chuck however were able to get to us quickly and get us back on the road in no time! They normally help truckers and they have all the tools needed to take care of all vehicles! They are friendly and upfront with cost and what to expect.I want to thank them and I will recommend them to anyone that finds themselves in the same predicament.Service: Tires
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June 2023 by Cyndy Hinkle
Phone service great however, feel overcharged for services as tech was going to tow for a simple repair. Ended up instructing tech what to check and attempt resolved issue. tech time approximately 30 minutes if his time and tech did change both fuel filters however, one filter was twisted and put on incorrectly which resulted in issues after tech left. For time tech spent and simple tests we had to ask a tech to check which a licensed tech should gave done in a normal evaluation process caused us an extreme overcharge of services. It is concerning that a company would charge this much for services . It is a shame as a independent driver to be charged the amount of over $1200.00 for this particular situation and what tech did. We believe in paying for services but not taken unfairly.
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May 2023 by Peter Kariotis
Needed a winch out after getting stuck in some mud. Truck and fully loaded trailer. They said it would be about 250 an hour, and about an hour and a half to get there. I figured they'd be like all the rest and take their time, stop for dinner maybe and some fuel, show up 3 hours later and charge for it all. NOPE, he was there in an 1 hr 40. Got the winch out done in 1hr, and just paid for 1hr 30 back to Brighton before he even left! Total about 4.5 hours with some fees.Will definitely use them again. Great prices (one place quoted me 450 an hr..) nice honest work. Hard to come by these days.. gladly use them again!
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May 2023 by Eugene Vrbas
Magnum Ltd- We use RMT for towing and they have been great! By far the fastest response team in all of the wreckers. Absolutely no damage when towing, and always there when you need them. 5 out of 5Service: General repairs
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May 2023 by Ryan Wenzel
Roadside assistance called then to replace my wiper motor. The tech showed up, spent half an hour, agreed it was the wiper motor, then drove away without fixing it or letting me know what was going on. I had already found the part at napa. They refused to go to napa, told me they would have the part on the morning, then tried to charge me $533 for diagnosing the problem I had already diagnosed. Then they planned to charge me again for the return trip and repair. They also appear to have tried to charge both me and my insurance company for mileage and fuel and tried to charge a $70 "supplies and environmental fee" when they didn't even take a tool out of the truck. When my insurance called them for clarification, even the insurance company came away confused, told me not to pay them, and said they wouldn't be using them again. Do not trust these people, they are simply a bad business.
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April 2023 by Ruse Auto
Totally unsatisfied. We've been charged $380 for a 3ft hard line 5 zip ties and 30min labor to repair the air leak on the trailer airbags. Also $94 for diagnostic for an obvious issue, a broken air line from a blown tire. Robbery! Will not use these shops anymore!
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March 2023 by Tari Oboh
I don’t recommend this company to truck drivers. They did some work for my husband and I last week. They over charged us. We are very disappointed with the integrity of this company regarding taking advantage of us. They wasted a lot of our time.For example they charged us 200+ for labor when asked they said it was 185.00. They charged 165.00 for roadside service just to come out. The lied about the parts coming from Tx and it really came from CO. We paid over $6,000.00. If we would have went to TA truck stop we would have paid $3,000.00 of less.TA truck stop and love truck etc service and price are much better and there work on their bad day.Wendy can’t be trusted. We called around to check the prices of the parts and we was over charged for the parts and labor.The worker was nice and friendly. They are like a big happy family. Very knowledgeable of their job.This is a very honest review. If I’m lying may I die right now.Services: Auto engine diagnostic
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March 2023 by Jim Sanders
The worst roadservice ever!!!!! I have talked Tina at 1AM and assigned roadservice, Tina advised ETA of 90 minutes, however when I call back after 2 hours she simply said mechanic out of hours and forgot to inform me, the most ridiculous part is that she was not caring about 2 hours that i am wasting and simply offering service after 7AM. I hope owners or managers of this company can read this and can talk/train Tina (night operator) how to handle customer request. Reference number which she gave me 134133. I am so disappointed of unprofessional handling of service requests by Rocky MountainService: Brakes
