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January 2024 by Dustin Cronin
They mess up my phone and then tell me to take it to the Apple store
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January 2024 by J C
Added services to a line without consulting me. I was with this company for almost a decade and it's become a total embarrassment.
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January 2024 by Da O
Sales people could care less. They were the complete opposite of helpful.
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December 2023 by Joe M
This store always helps
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December 2023 by Chase Brown
The customer service was superb, despite my inquiry being so close to closing time. Joselyn did not hesitate to make me feel 100% comfortable, despite my walking in so late. Give them a raise, they work hard to offer an inviting environment and they deserve it.
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November 2023 by Savanah T.
I'm leaving a review in hopes to help raise the overall star level, I had a great and quick experience at this store! My old iPhone 11 was starting to die way quicker more often, so I brought it in to see what my options were and David was able to get me upgraded to the new iPhone 15 Pro. He was able to answer all my questions and wrote out what it would look like monthly as far as payments (I didn't really want to upgrade because I loved having a paid off phone, so I was hesitant to upgrade at all). There was another girl working who was also very friendly and helpful with the customers she was helping. Hope more people leave positive reviews!
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October 2023 by Nessa M.
Nanci was the only one on the floor, the rest were all in the back room. Nanci went to go ask one of them at least to come out on the floor, but none of them did of course.... all teenagers in this store. Don't come here unless you want to wait forever!!!!
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October 2023 by Rob New
Was in this location and the guy was working when i went he wanted me to upgrade my account and they double charge you when you want to buy a phone. The guy ask about 5-6 time that i need to upgrade to the higher phone plan. This store charge me 100 dollar extra for a security deposit fee they call it and that money goes in the sale person pocket
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October 2023 by meme G
I wait for more a 30 minutes, and they don't help me with my phone problem
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August 2023 by Valerie Zamora
Jasmine was so great in helping us upgrading our phones. She helped us throughout the whole upgrade and went into very good detail of each phone bill cost.
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August 2023 by nayely terrazas
Horrible customer service. There was a long line and people waiting in line for an 1 hour and 30 minutes and still the girl turns around and said well you guys can come back tomorrow Because we close at 8:00. I will not be returning to this store.
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July 2023 by Luis Rojo
We came in for an upgrade on a phone. The representative lied to us about a promotion and added 2 lines to our account without our knowledge and told us we would be getting a free watch with the phone upgrade. AVOID this store
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July 2023 by Gilbert M.
Beware of T-Mobiles "FREE " two week trial for internet.After you return it they charge you $40
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May 2023 by forrest hancock
Joselyn is great! She stuck with us through a new account set up and transfer that was a little sticky. She never gave up and got us all done and even stayed late. thanks so much and great job!
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May 2023 by mako LLC
Service within a 10miles radius of the denver airport is non existent. Sorry to give your store a bad rating but how else can I let people know that if they sign up you wont be able to use your phone in this area. Many areas work well, the international plan is great, but it doesn't work where I live and work!
