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December 2023 by Ande Sieker
Perfect!Michelle was SUPER helpful with bringing suggestions that actually suited my body type and style, had really positive feedback (not cheap/fake compliments like so many other store associates at other places) and I walked out with exactly what I came in for. Maria was also very kind and very helpful in getting everything ready for me to go! One of the smoothest and actually helpful dress shopping experiences I’ve ever had.Thanks again for the help!!!
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March 2023 by Ron I
We went to the Flatirons Banana Republic store and were greeted by Maddie, a very friendly and helpful sales person. We were there to exchange a gift, she gave us various suggestions and options so we were able to find something that we wanted. She made our shopping experience very pleasant and we were very impressed with her professionalism.
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March 2023 by Jordan Epstein
I really like the styles here, but man the prices have tripled to quadrupled since last time I was in. The “sale” racks are equally comical. Like lululemon pricing for sweat shop quality clothes lol
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July 2022 by Lora Mae Schultz
OK selection. Lots of the same stuff just in different colors.
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February 2022 by E Bram
Flatirons Mall Banana Republic has excellent service and a great selection of fine men's and women's clothes! I have to rebuild after the fires and I was pleasantly surprised at the whole new look of Banana Republic women's section. Highly recommend!!!
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January 2022 by Michael Eidelson
I was very impressed with the shopping experience that I had at this store. The manager Jesse was exceptionally helpful and I felt like he cared and was invested in my desire to find the right clothes. Everything was very clean and well organized. When there wasn’t a size available, Jesse ordered it online. Came away very happy. Great experience and I highly recommend this location.
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October 2021 by Jenna
The employees were so nice and helpful. Love all of their timeless pieces. And it was so clean, probably the cleanest place in Flatirons mall…
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May 2021 by Khris L
6 month old fashions readily available
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April 2021 by Chris Lavin
Love the Nanerpub
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January 2021 by HAFIZA BAYANI
Last night was my first time that I went to this store but I never go again. I had a bad experience there. Cashier was very rude. I just wanted respect.Unfortunately, I have to change what I bought, but I perefer throw it in the trash instead of go back to that store.
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January 2020 by cassidy slusher
Kristen was awesome!! She was so patient and helpful in finding my size and called another store for what I needed. Thanks Kristen!
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September 2019 by JD
Always fun and professional
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July 2019 by Quenti Buitron
Good customer service. Very helpful answering questions about gift cards.
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May 2019 by Sara M.
I have never tried to return anything to this store so I cannot compare my experience with the other reviewers who had so much trouble with theirs. I can only tell you this. As a former retail manager and as a regular customer of several similar stores, providing gracious customer service is how you retain loyal customers. It's not that hard to find the line between being helpful without being taken advantage of. Lots of other similar retailers find it and that is the kind of store that brings me back. Train employees well with a good product and a store will have lots of regular customers. As for my most recent experience and some previous ones, I have been approached by a few employees to give me help, I occasionally find a small purchase though most of their merchandise neither fits my style nor my size. But this time, like some others, I found something I can really use even though it was not what I was looking for that particular day in the mall. And also something I had needed but not thought to look for here. So my plan is to try here on random visits to the mall but only buy something that I know for sure I would not need to return. The sales counter staff member quickly stopped the paperwork she was handling and rang up my sale.
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April 2019 by Jessica G.
Called this store because I wanted to exchange my Small pants for and XS pair. When I called, the woman on the phone told me they had an XS and that she would hold them and that I could come in and exchange them. I thought, great! It's difficult for me to get around having just recovered from a major injury, but I figured that exchanging them at the store would save me from having to send them back and wait to get them until next week. I went in and the woman had grabbed me a Small instead because the item number I gave her was a Small...even though I clearly told her I needed to exchange for an XS. To make things even better, after placing my order there for exchange, the woman said that she had no control over my order getting to me or the confirmation email. GREAT! Now I have no idea 1. When I will get my pants or 2. If the order went through. I also had to clear up with customer service that I even got my money back because she just kind of took the pants that I had brought in. HORRIBLE customer service at this store. I would suggest ordering online and returning online instead of doing it in here.
