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February 2024 by Breana Scurles
Raena is awesome!! She is kind, patient, and very professional. She took great care of me if you need any help while you’re at the store, ask for her.
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February 2024 by ciara tal
My favorite worker there is Carmen, she’s such a sweet person and is very helpful. Her and my mother always have great conversations and deserves the best!
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February 2024 by Edith Lindberg
I went to the mall today with two friends and the lady there was very rude. My friend asked for her name; it was Carmen (though i don’t trust her to be honest ab her name and is probably trashing on a kind coworker). When we walked in she did not greet us, only glared. At first I assumed she was just having a very bad day, but she continued to be unhelpful. When we asked to use the changing rooms she acted like we were inconveniencing her despite her just standing around. I tried to be understandable until I realized the top i purchased is stained. She very “directly” told me no discount and no return. The policy was displayed, but not noticeable and was hard to read. It was my bad, but I would find it much more helpful and transparent if she had told me in advance. She didn’t offer me any other choice like an exchange or store credit, but it is what it is. My friend group at school is definitely annoyed by this. Me and my friends will for sure not be shopping there ever again.
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December 2023 by Karen Alvarado
Rude employees. Don't greet u when u come in and instead u get dirty looks while in store. I do not recommend
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October 2023 by Izzy Ch
Store manager was very rude as I was checking out. An outfit I was wanting was listed as buy one get one for $1. She rudely mentioned that was not the correct price and would not sell it to me for the price it was listed at either. There were many of the same outfits on the rack as well. She did not honor the price as she should have. Very dissatisfied with her customer service.
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August 2023 by Sara H
Sunday 8/13/23 the lady working locked us in the store. Nobody could come in or out as she was checking people out. The mall and store were not closing.She had the gate all the way down and locked with a key. This is incredibly dangerous! In case of an emergency people NEED a way out! Two young girls couldn’t leave to reunite with their parents. People had their small babies..We asked to be let out and was told to “just wait” as she continued ringing up people’s items. There’s zero reason to trap people in a store and not let them have a way out. I understand she was by herself checking people out but there’s other ways to handle stressful situations that don’t endanger other people lives.
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August 2023 by Monica Park
Carman was very attentive and helpful. Amazing!
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June 2023 by M M (Michael)
Quite a disappointing experience; I came for the excellent shoe deal that was happening so I could try and get my girlfriend something nice. There was no line, but I noticed something was weird when a lady shut the gate on us, essentially locking us in the store. I understand having to close, but maybe put up a sign or close it halfway? I finished my shopping quickly as I was getting glared at by the same worker now at the cash register; I can only assume because they wanted to go on lunch or something of that nature. When I finally went over, I was met with pure silence; the lady did not say a single word to me during the ENTIRE transaction. I was utterly shocked because I had never experienced such poor service in my entire life. I asked for her name, and I got a slight mutter from the lady, Carla or Carmen? I am 90% sure she lied about her name. This review is reasonably delayed because I filed a complaint through the receipt and was expecting a follow-up and got nothing. So, I thought if I couldn't even get a response privately might as well ask for one publicly.Edit: I just saw a recent review about this store being clean. Is that a joke? I hope a higher-up looks at the camera for half a second, and you can see the slum-like state this store is in. Sad!
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June 2023 by Valeria B.
There is this worker there her name is carmen! she is the best worker there. My mom doesn't understand english so she was very helpful and was talking in spanish to us!
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April 2023 by Miki A.
The employees are the worse that I saw ever. flatairon costumer service, Elvia and another girl just closed the door with me and my sister inside cause we went in lunch time and they just say "now you have to wait" i use to buy there but not anymore! people like that don't deserve work in costumer service
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April 2022 by Fun with Iridium
Tried to go into the store today at 5:40 and was told the store was closed. Very frustrating
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January 2022 by Stephanie F.
The worst customer service ever!! Went in today and we were in line two people a head of us. Me and my sister were wondering what was going on because they just had us waiting like idiots. I guess their system was down and didn't bother to apologize nor let people know what was going on. Until I asked! They could of at least let everyone know what was going on.
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January 2022 by Steve Cha
Charlotte Russe is like a Ross, except only for women. So, 4 stars because I love Ross.
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September 2021 by Gabby Vega
Rude employees. You can’t use the fitting rooms & you can’t try shoes on in the store. It’s really sad how pathetic this location is now. Will not return.
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July 2021 by Kathy Brown
Liked it will be back
