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December 2023 by Tim Nickerson
Have some consideration for your customers and change your buisness time on your website and Google nothing worse than expecting a place to be open and then proceeding to waste 30 minutes and gas to get there just to see a big fat closed sign
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September 2023 by General Tso
Wonderful serviceReliable phonesAffordableBilingual
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May 2023 by Twitch
If I could rate zero stars I would!! I had the worst experience ever here. I have been a loyal cricket customer for almost 25 years. The rude little girl they have working there shouldn't be in customer service. When a business says they open at 10am that means 10am not 10 after 10. After she opened the door she was rude from the get go. I'm sorry you hate your job not my problem!. She refused me a bridge pay said I wasn't eligible which I was. When I asked for the owners name and number she rudely told me to bad so sad. Who the heck speaks to customers this way? She was rolling her eyes at me and when I responded back in a rude manner she refused me service and called the police. This LITTLE rude girl has no business in customer service. I then left and drove to the cricket store in Northglenn. Way better customer service and I was eligible for a bridge pay. So she not only was rude and lazy she is also a liar! Come on let's do better than this!!
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May 2023 by Billie Helt
If I could rate zero stars I would!! I had the worst experience ever here. I have been a loyal cricket customer for almost 25 years. The rude little girl they have working there shouldn't be in customer service. When a business says they open at 10am that means 10am not 10 after 10. After she opened the door she was rude from the get go. I'm sorry you hate your job not my problem!. She refused me a bridge pay said I wasn't eligible which I was. When I asked for the owners name and number she rudely told me to bad so sad. Who the heck speaks to customers this way? She was rolling her eyes at me and when I responded back in a rude manner she refused me service and called the police. This LITTLE rude girl has no business in customer service. I then left and drove to the cricket store in Northglenn. Way better customer service and I was eligible for a bridge pay. So she not only was rude and lazy she is also a liar! Come on let's do better than this!!
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May 2023 by Uncle Ben
If I could rate zero stars I would!! I had the worst experience ever here. I have been a loyal cricket customer for almost 25 years. The rude little girl they have working there shouldn't be in customer service. When a business says they open at 10am that means 10am not 10 after 10. After she opened the door she was rude from the get go. I'm sorry you hate your job not my problem!. She refused me a bridge pay said I wasn't eligible which I was. When I asked for the owners name and number she rudely told me to bad so sad. Who the heck speaks to customers this way? She was rolling her eyes at me and when I responded back in a rude manner she refused me service and called the police. This LITTLE rude girl has no business in customer service. I then left and drove to the cricket store in Northglenn. Way better customer service and I was eligible for a bridge pay. So she not only was rude and lazy she is also a liar! Come on let's do better than this!!
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February 2023 by Jennifer Loya
Phones on display weren't working, the place was dusty, and the sales lady couldn't give me specifics on what I needed to know.
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February 2023 by Jesi Chavez
Horrible place they said I got a bunch of free stuff with my phone when the receipt said I was paying for all of it. When I realized they charged me $100 more then other crickets I returned the phone but they kept my activation fee. It was a big scam.
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January 2023 by Katie Caven
Poor staff training. Unable to make a payment due to corrupted cricket error and the only thing the staff had inside them to say was, “there’s nottin we can do.”
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November 2022 by Sarah Bennett
Hours of operation 10 am. 10:20am still not open. Sad when in need
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October 2022 by Miko Miranda
Cynthia is the best,She helped me troubleshoot every problem I have,Greatest customer service ever...
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June 2022 by Elsa Fuhrer
Is there no such thing as customer service anymore? Not at this place! I had to "suggest " ways so that this "manaquine" could help me! She was so quick to say there's nothing I can do. I do not recommend even thinking about going into this store.
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January 2022 by Tara Eskam
Went in to this location today to upgrade 3 phones and the lady working didn't greet us at all. My husband said hello and she did not respond, so I assumed she was on the phone. I finally made my way over for a closer look and she was not on the phone, just ignoring us.I asked if she could help us with upgrades, and she responded with, let me know what you are looking for and continued to just sit behind the register, never once came to help us.My husband finally went over and gave her our information and she told us the name of 2 phones that we could upgrade to and we had to go look at them alone, without assistance. Finally, my husband asks loudly if she could give us specifics on the phones as there was hardly any data on the info cards. Again, she never came over, just asked back what it is we wanted to know. She rattled off 3 things from behind the register.Obviously we were a bother to her and she was not interested in customer service in the least.Worst customer service ever!!! My husband and I just looked at each other and said we would go somewhere else where they were interested in helping. If I could give her 0 stars I would!
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November 2021 by Rom Acklin
Didn't have much on stock. Sales lady was great, but the manager/owner had no info on sales and promotions. That left the sales lady in a bad position.
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September 2021 by Nationalize Them!
The "manager" at this location is not well trained and had no idea how to help me solve the problem with the service I was having. More important, she didn't want to try, insisting that I had to call customer service. Customer Service means talking to someone about in Mexico or the Philippines...very tough to hear and understand them -- and cricket won't allow their staff to say where they are located - cricket wants to hide this from customers. Phone customer service staff are not empowered with access to historical account information, and they aren't well trained either. They keep apologizing but offer no intelligent solutions, or even a clear understanding of how to find solutions.Overall, from the local store to the online and phone customer service, Cricket is a sub standard cellphone company. Don't waste your time. Do yourself a favor and pay a couple dollars more a month and go with another cellphone company. It will save you time and money in the long run.
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July 2021 by Eris Azani
Got phone here
