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October 2023 by Eli Cordova
This is the worst banking experience I’ve ever had. Extremely unprofessional and unorganized. No communication with their customers about issues they need to resolve. I can go on for days how bad their customer service is. I recommend using another credit union for your banking needs.
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October 2023 by Jorge Rodriguez
Fast and easy. The auto loan process is a total breeze
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August 2023 by Ryan Van Duzer
I've been with Elevations since I was a kid and I'm proud to use them for all my banking and mortgage needs.
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July 2023 by Mason Boyd
Karlene was awesome! She helped me with everything I needed and was very friendly.
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January 2023 by Jeanne Cross
On two separate occasions, I repeatedly contacted my previously assigned mortgage lender, Lacey Hoenshell, by phone and email requesting assistance to apply for a refinance through Elevations on a first property in 2020 and never heard back from her despite multiple outreaches. Over the last four weeks, I have again reached out to her multiple times, again by both phone and email, only this time to request assistance in securing a primary mortgage for a second home I considered purchasing. I never heard back from her. While Elevations may offer competitive loan rates, their customer service, at least with my previously assigned loan officer, have been disappointing. In both cases, I took my business elsewhere and have been very satisfied with those outcomes.
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October 2022 by Samantha Yee
I was recommended to Ian Bennett and his mortgage team at Elevations Credit Union during my first-time homebuying process. Ian and his team are wonderful and really made me feel comfortable with what was going on and how we were going to get everything done. I was super happy with the service the team provided, answering my (sometimes random) questions. The closing process was smooth and without incident - I highly recommend this team to anyone in the homebuying process.
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July 2022 by Glenn Asakawa
Ian and his team are great, especially in the Boulder County market where Elevations Credit Union reputation is solid! They're incredibly responsive and answer any questions you have and stay in constant communication so you're always informed on the process and workflow. They helped me close on a condo with a conventional loan that had 3 other offers including a cash offer. They also own up to any errors on their part and they provided a generous credit after discovering a clerical error in their closing documents. I felt so confident in the process working with them and am very grateful my real estate agent recommended them. I highly recommend them myself now!
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May 2022 by Scott Reichenberg
It was a very informed process that went very smoothly. The team did a great job at every step of the process, and they were great with problem solving when something came up that needed to be addressed – I would use them again! Scott
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April 2022 by Mersh
Very professional and prompt in taking care of emails, business, and the loan overall. Recommend them any day.
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February 2022 by Kia Tamaki
Many thanks to Ian Bennett and his team at Elevations. While I am not new to the home buying process, I encountered a number of significant obstacles with a recent home purchase that my original lender was unable to overcome. Ian and his team picked up my application without hesitation, and with professionalism and competence, followed it through to completion. Without a doubt I would still be looking for a home in Colorado if Ian had not stepped in. Great 5-star service, highly recommended!
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February 2022 by Katie Warren
I worked with Ian and Team Bennett for my new condo and they were great! All of them were communicative and really helped me understand the process. I was very appreciative of their patience and willingness to work with me and my family. They were with us every step of the way, very easy to talk to, and wonderful to work with!
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November 2021 by Todd Walsh
Elevations is where we always go any time we are looking for a house. Working with Ian Bennett especially over the years has been a pleasure. He is someone I can trust to do what he says and always says exactly what he can do and no more. Being able to trust Ian with our financing options over the years has saved countless hours and reduced the amount of paperwork and stress I find when working with other lenders. I can not recommend Ian enough and suggest you give him a call.
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September 2021 by Heidi Hallman
Many thanks to the Bennett Team! We recently refinanced our Mortgage, and the Bennett Team obviously worked very hard and smart to complete each step with alacrity and always after clarifying our goals and preferences with the refinance. What could have been delays due to our incomplete preparation became nonissues as the team kindly but doggedly pushed towards the goal while interest rates remain low. We'd be happy to speak with any potential customers about our experience. Thanks again!-Gabe, Heidi, Landon, Everett, and Harley
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August 2021 by Eleanor G.
I think I would give zero stars if I could. I was looking for a non-qualified mortage loan, being a self-employed person. I reached out to Elevations (before I read all the reviews here and on another site). I was put in touch with Jake Gallo, who I believe is at this branch. Well, at first, I was so happy to hear, with the info I gave him, that they could put me in a loan with very favorable terms. I was excited enough to let him pull my (excellent) credit and started uploading all my docs. They came back pretty quickly with an OK, you're in, but by then I had read reviews. And this was for a "portfolio loan," meaning Elevations would keep my loan as part of their portfolio. But it also means that they can make up their own rules. And I started asking questions. I asked questions in writing, asked for answers in writing. Some questions were answered and some were glaringly NOT, such as "will Elevations actually be asking for assets as collateral?" His answer was such a dodge. (Not all asset depletion loans work that way.) I asked for details on all the terms, since it was the first time I had considered a portfolio loan. Jake never answered again. I'm leaving out some details of the potential landmines of having accepted a loan through Elevations, but Jake Gallo apparently made sure that I would't ask further and they weren't going to offer...the truth? Steer clear. There may be something good out there with a conventional loan, but I've never known a Credit Union to have such a bad reputation.
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June 2021 by Jordan Singer
I've been with Elevations for about 10 year now, and I'm glad I did my mortgage with them as well now. Ian and his team were very knowledgeable and prompt with email responses to all our questions.
