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November 2023 by CJ Ray
Always friendly and helpful! Never had any issues! Super clean and secure.
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November 2023 by Todd S.
Super happy with the service so far. All I have done was reserve a unit to go check out if that was the size I needed. It was, and Paige was super helpful in renting me the unit. I have yet to move in or move out, but this place was flexible and not pushy on trying to rent out the unit. Compared to a couple other "Public" places that I will not name, this place was easy and a joy to work with so far.
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November 2023 by Andrea H.
Upon renting my unit, the manager of this location was rude to myself and my friend. She was condescending and just not very nice. I decided to still get the unit at this location, because it's close to where I reside. Fast forward to my first payment. I was late because I thought it was due on the 1st of the month, but it was due on the 25th which was Christmas. Yes that was my fault for not double checking. My complaint is about the managers handling of the situation. There was a death two days before Christmas, and I showed up to my unit on the 29th. There's a 5 day grace period for the payments, but they only actually give you four days, because they consider the due date one of the grace days. By the literal definition, the due date should not count as a grace day. I was denied access due to me missing my payment. I paid immediately and had to pay a $60 late fee. The manager was so cold and rude and had zero compassion. I even spoke with her personally, regarding the situation and even after asking for an apology, she still won't give me one. Don't know why she has suck a nasty chip on her shoulders. The gate to the entrance is often stuck open, making the location insecure, there's no restroom to use and they keep putting some dumb sticker on everyone's personal locks, that does not come off. They also raised my rent $100/month, so I now pay $373/month!!!
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November 2023 by Joseph Catalanotti
Geraldine was extremely professional, courteous and helpful. Her knowledge of the business and her customer interactions were impeccable. Her suggestions were solid and creative in helping me to solve my issues. Thank you
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November 2023 by Ann Lipkin
Our family used this storage company for a space for 18 months. The storage space was clean, the office staff (Sherri and Paige) were organized. They both worked hard to help me with my options when it was time to empty the storage unit on a weekend. Billing went well. Would highly recommend this facility/company.
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November 2023 by Mari Perczak
Sherry at the Life Storage on Lowell was great. Excellent customer service from start to finish. She made a difficult move and transition of our things into storage easy. I highly recommend.
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October 2023 by kate chambers
Back for more service! Sherry and Terra were exceptional to work with in a quick moving process! Professional, thoughtful and timely! Highly recommend the facility due to excellent customer service!
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September 2023 by Matthew Tryhane
Used this storage facility a few times now as we were moving. Staff were super friendly and supportive. I'm no longer in the Broomfield area but I'd highly recommend them to anyone in the area needing storage. We used both their indoor and outdoor units and never had any issues. Thanks!
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September 2023 by Sandra Moore
I love the personal touch that I am experiencing. Sherry took the time to answer my questions and offered to show me where my inside unit was when I return with my items. She has gone up and beyond any thing I expected. Thank you for making me feel so welcome.
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September 2023 by Alex Bustos
First time I have ever used a storage space and this company made it easy. The receptionist was both very attractive and helpful. 10/10 I recommend ?
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September 2023 by Bridgette Sleeper
Very nice people . After my incorrect outlandish one star review they were still kind and even helped me get a better deal on a better unit. My previous review was based on incorrect information and my immature behavior. I appreciate you for being so kind despite my rudeness. And thanks for Helping me get a better unit at a lower price your kindness will not be forgotten.
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September 2023 by Victor Uruchurtu
Wonderful experience. Grate customer service. The store manager was so knowledgeable and quick on answering my concerns
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June 2023 by Oli Z
The store manager Sherry is incredible and always so helpful and accommodating. She’s very friendly and it’s always great seeing her when using this storage facility.Cons:1. Misleading and exploitative pricing: Prices keep going up and basically DOUBLE a few months in but that’s just standard. So even if the website rates are like 60 your storage will go up to 120 WITHIN 3 months or 6 months so be aware of that.2. Bathrooms: The space is clean but they did not fix the outside bathroom after a few weeks so that means if you’re loading stuff and organizing in after hours it will be very hard to go use the restroom.3. Moths are everywhere this week but in the past I’ve never had any issues with pests in the years I’ve stored here.Pros: I’ve never had any security issues and I love that the place is temp controlled so during the summer it’s not a pain to come here. The spaces are relatively clean and the user experience is relatively smooth and pleasant. I’ve never dreaded coming here like with certain downtown public storage facilities. The main reason score is so low is just the bathroom and the misleading prices.
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May 2023 by Lisa E McKim
Definitely a five star experience. The staff are so nice and extremely helpful. The facility is secure, super clean, and easy to navigate. It's also great that they supply flat beds to load and move your stuff. REASONABLE RATES!! I highly recommend Life Storage Broomfield.
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April 2023 by Liam Taylor
Wow! Could they make this any easier?? Probably not. Super friendly and fast service, reserve online, lock inside the unit for you AND the best prices in the area I could find. Huge thanks to Sherri for getting me all set up!
