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December 2023 by Bre B.
I brought my truck in to fowler for an oil change today and now I'm regretting it. When I pulled up, no one greeted me. I had to walk up to one of four guys who were just sitting at their desk to ask which one of them were going to be my service advisor for my scheduled oil change. I asked if a tire rotation and fluid top off were included in the oil change and I was told by Marcus that they were included. I waited 1.5hrs to get my truck back, not bad compared to some places. When I got it back I checked my tires and noticed my valve stem covers were all in the same order number. I have numbers on my valve covers for this exact reason. I just assumed it was the end of the day right before close so I'd come back tomorrow. When I got home I popped the hood and noticed none of my fluids were topped off. I'll be checking my oil and air filter tomorrow as I'm skeptical the actual oil change was even completed. I would recommend people RUN and far away from this place.
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October 2023 by Elizabeth D.
This review is directed toward the service department, and I would rate them zero stars if I could. I had an amazing experience with the sales team when I bought my vehicle here, so I didn't hesitate to schedule a service appointment at this location when all of my sunroof buttons stopped working because I assumed the service department was as easy to work with as the sales team. Yikes, was I wrong.I dropped my car off on a Monday and was told it would be done in a couple days. My service advisor, Marcus, gave me his phone number and told me to call or text any time with questions about my vehicle. When I still hadn't heard from the dealership on Wednesday, I sent my advisor a text. No response, so I called the service desk and learned that my car hadn't even been looked at yet. When I asked why, they said they are dealing with workers on strike (fine, but you couldn't have told me that when I dropped my car off so I had a realistic expectation of when my car would be finished?). I asked if I could have my vehicle back until it was actually going to be looked at and they said no, it physically needs to be in the queue in order to hold my place in line. I texted my advisor for an update on Thursday and again, never got a response. I finally ended up going in on Friday afternoon (they STILL had not even looked at my car!!!) and just picking up my car to take it somewhere else that guaranteed they would actually diagnose my car on the day I brought it in (thank you, Stevinson Chevy!). I work two jobs (one in Denver and one in Broomfield, so I commute a lot) and this dealership doesn't offer loaner vehicles, so I had to rely on my dad to chauffer me around for the entire week, and it was incredibly inconvenient-- ESPECIALLY since my car literally sat at the lot for the entire week without even getting diagnosed. If your car is acting up, DO NOT take it here unless you can afford to sit at home with no vehicle for two weeks. This experience totally ruined my view of Fowler, and I won't be back for any reason in the future.
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September 2023 by Ted Lickteig
Some parts have been hard to get lately but knowledgeable friendly staff
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August 2023 by Jacob G.
I'm surprised they are still in business with their Mickey Mouse car lot with beat up cars & Mickey Mouse mechanics who barely know their head from their butt. Their service is absolutely garbage & their mechanics are a freakin joke who probably got their certificate from a Cracker Jack box! Steer clear of these jokers!!
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June 2023 by Allison H.
I'd give 0 stars if I could. Absolute worst service experience I've ever had, and I would never consider coming back. I dropped off my car for seemingly basic servicing, and was given a quote of having the diagnostic assessment complete in "4 days". 8 days later, I hadn't received any update, so finally got a hold of someone, and my car hadn't even been touched. They essentially held my car hostage for over a week. While I fault the entire Fowler service team for this, my primary contact was Tim Annis. The lack of communication and overall lack of giving a sh*t about any level of customer service is completely unacceptable, and I'd strongly recommend to go literally anywhere else. Such an utter disappointment.
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March 2023 by Kyle E.
Bad mechanic's, bad customer service.Find a different place for maintenance. After changing from Century to Fowler, this place has all the way downhill. Went in for a scheduled oil change and tire rotation, I was told it would be about 45 minutes. I waited in the waiting room for over a full 2 hours, ask any mechanic, that is way too long for an oil change and tire rotation.I gave them another chance and this time they lost my wheel lock key. One of their mechanic's forgot to put it back in my truck. It was about 2 months later that I discovered the wheel lock key was missing. Called Fowler about it, when it, they brought out a box with a bunch of random wheel lock keys. Guessing this happens a lot. I was told my only option was to follow the mail in option to have it replaced with the manufacture. Called the manufacture when I got home to find out I didn't need to mail in a check and the dealership (Fowler) could have called in and paid to have it replaced.Don't take your vehicle to a place where you get it back in worse condition than when you took it in.
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March 2023 by Maria C.
The horrible job - UPDATE-.We took the truck in to Fowler for a airbag recall, when they did this job apparently they screwed up cables and radio amp was burned.Fowler Service guy told us " maybe amp is toasted".. when my husband went back there with the complain that after this job was done radio was not working...so he knew what he did wrong in the truck..but they denied any wrong doing.We Took the truck to Car toys and they confirmed that cables were wrongly placed and that caused the amp to be burned, unfortunately they cannot write a report for me.LOOKS like the guys over do not know what they are doing and management just denied any responsibilities of wrong doing.THEIR mistake will cost us $1100, in car toys.CHevrolet Manager do not want to pay for burned ampTHIS place will screwed you up. DO not take your car there. We went there because when it was Century, we had jobs done, but now is a different company running that dealer
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February 2023 by Jay H.
If you are in the Denver area - shoot, if you are anywhere in Colorado - then Fowler Chevrolet should be the first dealership you reach out to if you are looking to purchase a new Chevy. And if their sales team and management are any indication of the overall quality of the dealership, then I'm betting this is also a great place to service your vehicle.Before I explain why Fowler is the best dealership I've ever worked with, let me take a few steps back and say that I've NOT had many positive experiences with car dealerships over the years. My last three vehicles have all been Chevrolets, so between purchasing and servicing I've worked with a number of Chevy dealerships in recent years. While I've met several individuals at those dealerships who were pleasant to work with, the overall experience at each of those dealerships left a bad taste in my mouth. Last year GM agreed to give me an MSRP swap on my 2021 Chevy Bolt because of the huge delay with the battery recall. I spent several months searching for a dealership to host my swap in both Colorado Springs (where I live) and Denver. I dealt with some really awful dealerships, some very disinterested dealerships, and some dealerships that expressed initial interest but eventually failed to return my phone calls. And then there was the downright shady Foundation Chevrolet (stay far far away from this awful dealership), who agreed to host my MSRP swap early on and placed an order for a Bolt, but then over a month later when they realized they couldn't slap their $5K markup onto the swap canceled my order out of the blue and set me back almost six weeks as I had to start over from scratch. I contacted almost every Chevy dealership in the Colorado Springs and Denver areas over the following month and wasn't able to find a single one willing to host. Finally with the help of GM and a district manager I was put in touch with Fowler Chevrolet (I had somehow overlooked them in my search). Their extremely outgoing general manager Nick Guzman agreed to host the swap, and put me in touch with their Internet Sales Manager Doc Holliday. Within 15 minutes of getting on the phone with Doc - who was incredibly helpful and easy to work with - I had a new Bolt order secured, and a promise from Doc that they would not cancel the order on me or sell it to anyone else. The best part was that Fowler had already placed an order for a Bolt in the exact color and trim I wanted that was set to go into production the following month, and they were awesome enough to give me that order (which I'm pretty sure was extra work for them since they would have to swap out allocations with GM) so I didn't have to wait over six months for a new order. Bolts are in such high demand right now that they easily could have kept that order for themselves and marked it up $5K like their competitors down the street at Foundation Chevy would have done. Fowler is clearly more interested in building up a loyal customer base than making a quick buck.True to his word, Doc got me the Bolt I wanted, and contacted me the moment it arrived at the dealership. Doc and Adam Ciotola, their sales turned finance guy, came outside to greet me and my wife the moment we pulled up at the dealership. While Doc took care of documenting my old Bolt for GM, Adam showed us the new Bolt and all the cool features that we didn't have in our old one. It was refreshing to talk with a Chevy sales rep who actually knew about electric vehicles (which definitely wasn't the case at any of the previous Chevy dealerships we had worked with), and Adam was every bit as nice and helpful as Doc was. He also knew I had driven up from Colorado Springs and had made sure that my new Bolt was fully charged for our drive home (which hadn't been the case when I bought my previous Bolt at a dealership over 200 miles from my home).We had to stay at the dealership for a couple of hours because the process of completing an MSRP swap is more complicated than buying a car. Doc and Adam were well prepared thou
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October 2022 by Jason W.
I would give negative stars if I could. Very dishonest shady dealership. This is the place to go if you want to get ripped off. Had a horrible experience at century with the sales manager Doc, the sales team, finance department, and the service department. Purchased a new 2002 Chevy Suburban that was not new. Had to return the next morning for issues with the "new" car. The service department told me I had to leave my "new car" with them for 1 month and they had no rental to give me. Doc was a liar and thief and ripped me off on my trade. I will never return to them for future business and I will be going to the dealer board about this situation. I will also be calling Fox 31 problem solvers so others don't get taken advantage of. Shady dealership, shady business practices. Avoid at all costs.
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March 2022 by JBrent P.
I'd give zero stars if it were an option. This place has been going down hill since changing names from Century. Do not go here. I scheduled an appointment to drop my wife's car off for struts and shocks. We were told it would take a week. After many status updates saying the next day or two, it's now been two weeks. We've called many times and no one will pick up the phone. This is our last trip to Fowler. Do not go here.
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December 2021 by johnny45281
Great experience buying parts from them.