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October 2023 by Tiffani H.
Not amazing but not terrible. Always have a new employee every time I go in and my debit card seems to get hacked about 2 times a year. Not sure if it's. Security thing with them or I just use it too much! .
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August 2023 by Cody plus4
Christine is an absolute Rockstar. I was in recently and her customer service is so much better than the many I've experienced. Thank you for the excellent customer service keep up the amazing work. Maybe you could teach the manager a little something.
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December 2022 by Trisha Rivera
I have been to 4 different Keybanks and Broomfield location is far the best. They are always friendly and so helpful. If you own a business Elena their Branch Manager is the best to work with.
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December 2021 by JerryD JerryD
Best customer service ever best bank ever.
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June 2021 by Aaron Higa
I have never had any issues with my home town branch or my current branch. In fact, years ago I had a fraud withdraw $500 from my account. Keybank covered the lost amount. But, I am reviewing specifically for this location and this employee. Karishma Mavadia quite literally just saved my first time house purchase by supplying digital images from the ATM that general customer service dragged their feet with. She went above and beyond. I cannot thank her enough for her efforts today and hope she sees this and this branch recognizes her efforts!
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March 2021 by Connie H.
This is the worst bank I've EVER dealt with. As my father's personal representative I'm trying to consolidate all of his accounts into one estate account. I had 5 banks to work with and this is the only one to give me pushback. They have my court ordered documents and his death certificate but it will "take 2 business days for their legal team to review them". Every other bank was easy to work with, and were able to help me the same day. There are lots of banks in this area, choose any of them except this one.
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January 2021 by Linda
Always helpful
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January 2021 by Erica F.
Key Bank is trash. The website SUCKS and the documentation is incorrect when you try to self-serve certain actions on your account. (it doesn't match the UI) They charge unexpected fees and then try to give weasely excuses for why the fee was charged. Customer support on the chat cannot help when you try to figure out what's going on. I have zero trust in this bank and seriously it deserves to go out of business. TRASH bank. AVOID.
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November 2020 by Scott Stilling
I bank regularly at this location, and the service is always great. The staff is friendly and helpful. Jessica is the best! She's always able to make an appointment in my time, and is extremely helpful and knowledgeable with all of the products. I wouldn't want to bank anywhere else.
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September 2020 by Reid Kurtenbach
I've been extremely happy dealing with Trent, Mike, Jessica, Ricky, and Annie. They are always willing to go the extra mile to help me.
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April 2020 by D H
Worst bank ever. I'll leave it at that.
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January 2020 by Jenny S
I spoke with Annie today, and I have never had a more pleasant and positive banking experience. Annie was friendly, understanding, knowledgable, accommodating, and made me feel like the most valued customer in the world. The customer service I received was over the top and way above expectation! By the end of being there I had every possible banking question answered that I could possibly think of. Thank you!!
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January 2020 by Jennifer S.
I spoke with Annie today, and I have never had a more pleasant banking experience. Annie was friendly, understanding, knowledgeable, and made me feel like the most valued customer in the world with her high level of customer service. Thank you!!
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January 2020 by Thaddeus Sutter
Unprofessional staff, don’t even bother going to this location. Orchard location much more helpful.
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January 2020 by K T
Had a very negative experience here. Went to a different branch and they helped me right away. The employees there need an attitude check.
