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February 2024 by Ray Quenneville
Imagine buying charms from a company that offers a 30 day money back guarantee, and then being berated by the general manager (I believe her name was Sue…had a British accent) in the store when trying to return anything. She is friendly while selling charms, but just nasty to deal with while returning. I went into the store yesterday, and was yelled at by her for trying to process in-store & online returns. She yelled that her store “would look like they didn’t sell anything with these returns”. Is this truly how Pandora trains their GENERAL MANAGERS to behave while dealing with returns? Is she paid solely based on sales vs returns? Based on the reviews of this store, this seems to be a trend/problem with her. Pandora needs to provide her with remedial customer service training or get rid of her. She clearly hasn’t learned anything from the negative feedback she has received. Is she not being held accountable for her behavior by corporate? Thanks to her response, I will NEVER purchase from this store again, and now have a sour taste in my mouth regarding Pandora altogether.
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January 2024 by Cece
I believe the employees name was Lynne but I walked in looking for a charm for my bracelet and was unsure of what I wanted. She gave me loads of options!! It was my first time at pandora (I got a bracelet for Christmas) and I had no knowledge of what charms fit what bracelets and aftercare instructions. Lynne was very detailed and super helpful with that:) I will be back to get more charms in the future!!!
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September 2023 by Pamela Choo
Not knowledgeable of anything train your workers better
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January 2023 by HG
Lovely customer service thank you lots!!
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November 2022 by Bryan Alire
Friendly and knowledgeable staff and the price was decent because of the black Friday deals.
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September 2022 by Uriel Vargas
Really nice service i will be coming back soon
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April 2022 by Michelle St Hill
Manager is very nasty. Seems a bit racist. Went In on March 17th was over charged they credited my account. Never went back to my account. So I went In to the store on April 16th to require about it. The manager was very rude. She then pulls up my account. Prints it and in a very loud upset voice tries to embarrass me in front of customers says you need to take that up with your bank. I said ok. I try and ask her about a return I wasn’t sure if she could help with me with of a purchase I got online. Once again mean as ever. NO WE DON’T HAVE ANYTHING TO DO WITH ONLINE STUFF YOU SHOULD HAVE A RETURN FORM. she yells once more. I still hold my composure. I say thank you walk out. But I forgot because of how poor I was treated I wanted to get my two bracelets cleaned. She once more rude as ever walks me to her sign that I didn’t see while I was in the store because a customer was in front of the sign. The machine is not working at the moment. I’ll never do business in that store. I’ll continue to let my husband buy my pieces from the Cherry creek location. He have spent thousands of dollars with pandora. She was unprofessional and shouldn’t be a manager.
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April 2022 by Leslie Espinoza
I bought a necklace from here from one price point, The lady who helped didn’t state that the price was incorrect and charged me. When I asked about it she was like “ yea thats the price “ when its obviously overcharged.
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April 2022 by Shane Grimme
Would not return a charm that was purchased online. Even though it clearly states in the Return Policy that an item purchased online could be returned to a retail store within 30 days...
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March 2022 by Mandy Vining
Sue the manager was absolutely amazing!! The other ladies were great too.
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December 2021 by Akhenaton Huerta
Just tried to come in and make a purchase, and as soon I walked in I was asked to leave because the workers were helping someone else. I asked if I could at least look around and they said no I had to wait outside. Will never shop at this pandora again. Sad this was my go to. Horrible experience.
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December 2021 by Patricia Murphy
Best place for Christmas Shopping
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November 2021 by Marissa Farmer
LOVE this store! Super friendly, helpful, great customer service, and great selection of jewelry. Worth the hour drive!
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August 2021 by Maegan Figueroa
First time shopping at this store and it was a great experience. They have numerous options and they helped me find something perfect for my wedding day!! Thank you!!
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August 2021 by Dev Joshi
Staff was welcoming and very polite.
