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October 2023 by Leigh S.
I had a multiple problems with a dropper post that required factory assistance. The folks at this shop jumped in and facilitated the resolution of the issue. They understood my confidence was gone with the original product purchase and offered me an upgraded dropper from a different manufacturer to correct the situation. Great customer service team that understands their customer base!Leigh
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June 2023 by Scott Smith
Ordered some parts on-line. No order confirmation or other communications. Called to get status and was told they didn't actually have the parts advertised and had cancelled my order and processed a refund. They said they sent me an email but I couldn't find one.
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May 2023 by Ron F
Easy to work with. Good prices
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April 2023 by jeff gevara
Great prices ordered on Friday received my order on Saturday both in same state still awesome delivery time planet cyclery check it out
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February 2023 by Bill Bassing
Great prices - great customer service! I had a couple of issues with my initial order. Long story short, I called and they quickly resolved my issues. They were very courteous, knowledgeable, and went the extra mile to make things right. I highly recommend Planet Cyclery!
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December 2022 by Johnny Matts
Just bought a set of Sram Code R breaks and the sale price was amazing, shipping was super fast. Definitely happy with the Planet Cycle guys.
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November 2022 by Brian S
Horrible customer service. The package was lost and just told to file a claim with UPS. Will never do business again.
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November 2022 by jackson yang
Canceled an order within 1 hour of online purchase. Person on the phone told me cancellation was taken care of and I would receive credit within 1-2 days. It is day 9 with no credit and no response via email and multiple phone calls. It appears nobody answers the phone anymore. Which makes me suspect if this is even a legitimate company. Currently disputing charges with credit card company. Use caution.
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November 2022 by Andrew Farrell
Ordered a couple bottles of stans sealant at a great price. One of them exploded during shipping. I let Planet Cyclery know and they had a replacement delivered within a few days!...Great customer service.
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November 2021 by Nicole Wyant
I bought all the parts for a new build and while the build was happening I get a call from the shop telling me that I had purchased the wrong crank for this frame. I found exactly what I needed at Planet Cyclery! I chatted with Neil Radford to double check that this crank would be the correct one to finish the build. I let him know that I was in a little bit of a time crunch as for I was hoping to race a gravel event this upcoming weekend (4days away) and asked if there was any way that he could overnight the part to me . He checked with the head honcho and we proceeded with the order. Eta is 12 hours ! I have never been so pleased with a companies customer service as I am . You have a customer for life . Thanks a million you guys !!
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November 2021 by Ken Bad
I bought a chain ring from planet cyclery on Amazon it was high quality and they shipped it extremely fast it came even before the due date service was great packaging was great nothing bad to say about this company
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November 2021 by Mike McDonald
What a great experience! Ordered from a company I was not familiar with (never ordered before). Got a great deal on wheels for $1800. Too good to be true??? Absolutely not, ordered on a Tuesday, received on Thursday. Exactly what I ordered! Outstanding service!!! That’s not the best part however, two weeks later I received a hand written note from Tobin letting me know how much they appreciate my business and some trinkets! Wow, mind blown!
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November 2021 by Jason Peterson
I ordered a complete bike for my 7yr old son. Was the best price we could find on the internet. Shipping was free and surprisingly we got it in 3 days (Colorado to Minnesota). Super fast! I I called the retail store before hand and the representative I spoke with was very knowledgeable and helpful. Overall great experience for me and I would recommend them highly.
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November 2021 by Wayne Culver at Maher Chevrolet
Originally my claim for a replacement chain while my bike was under warranty was denied. However, about 10 minutes later I received a call from Walt Downey. His service was fantastic! He sent me a replacement chain right away. Walt is an asset to your company. It is service like this that keeps me a loyal customer. Wayne.
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November 2020 by Rocky Butler
I don't know what is up with the bad reviews here, but I have had nothing but success. I order bicycle parts they show up at my house next day. Correct and new in the box. Couldn't be better!
