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January 2024 by Alexis Garcia
The manager Isaiah was so rude started yelling at my husband in front of my kids because other workers could not find shoes for us. So unprofessional does not need to work in public with his attitude he has no people skills. Yelling in front of other people. Will never shop here again
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November 2023 by Lisa Gawenus
Great customer service team!!
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October 2023 by Dmp Pri
Employees have a horrible attitude they are very rude and lack people skills. Oh and cussing at a customer saying Nike s@#$ is over there. Really not away to speak to someone. Seriously shoe palace do better. If Employees don't like working with public mabye this is not the job for them.
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June 2023 by Leo Are
If I could give this store a 0 star review I would! The store Manager Isaiah is worthless never willing to help anyone out. I had an online order delivered to me and they shoe palace sent the wrong size. He would not accept my return because it was ordered online. I don’t understand how a non people person could be put into a role as a store manager. Customer service managers are suppose to go above and beyond to help their customers. I hardly purchase from shoe palace because this isn’t the first interaction I’ve had with him. What’s funny is I called another store manager from another location and he said no problem I can help you. When I told him what this punk said he was surprised and didn’t understand why he was refusing a refund. DO NOT SHOP here. I will continue to not give my business to Shoe palace because of this guy. I also called the following day to get this guys name and the girl that answered the phone would not give me his name. She kept asking what kind of review I was going to leave. This crew is shady!
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June 2023 by Luciano
You need to fire your store manager he is worthless!
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May 2023 by Josh Sands
Horrible costumer service they were terrible I left without buying anything I'm taking my business elsewhere I'll go to dsw instead from now on
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April 2023 by Spencer G.
Saturday afternoon the mall is jam packed the kids in this store are staying calm helping everybody out great attitudes all around give these guys a free pair of sneakers
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February 2023 by Nathaniel Chu
Terrible customer service. Bought a jacket online and it came defective. Tried calling, no answer. Tried emailing, no answer. Decided to be proactive and filled out an exchange form and shipped it back to them. 3 weeks later I get refunded for the item but not the shipping. Emailed about shipping costs, no answer. Item is now out of stock. BS.
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November 2022 by Jeasica Villanueva
Everyone there is super friendly! Love all of their clothes and shoes most of my sweats,hoodies, and shoes are from shoepalace!! Definitely recommend shopping there for some amazing items!
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November 2022 by Espinosa Lionel
I buy a Jordans have a factory problem and use one time ,the guy say the can't change ,because I used , someone explain to me how you know when the shoe hurts,if you never used? I never buy nothing on this store the guy laugh about me ,and just say have a good day.????????
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June 2022 by Andrew Harris
Couldn't even find the place when you look up the address it takes to a kitchen instead which I walk an hour too I'm highly disappointed and hope they fix that
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December 2021 by Angel Mclennan
Great Service, especially the girl at the front door this afternoon with the wavy brown hair...
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May 2021 by Jalene Millard
Martin has great customer service every time I come in!! He always attends to what shoe I’m looking for and explains the new styles that come out. He is on top of his game and I will continue to come to this location every time. Satisfaction is at a 100%!! Keep up the great work.
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May 2021 by N Smith
I had the best experience at the Shoe Palace at Flat Iron. Thank you Valencia and Eugene for the pleasant experience. Very friendly and quick service. Keep up the good work guys.
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May 2021 by Rehan Muhammad
Great Environment Eugene and Valencia provided great customer service... Great place to go for all the newest footwear
