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February 2024 by Rusty Skull
Jeanne Clark the team lead at the Broomfield FlatIron Crossing mall store. Jeanne took very good care of us and explained and answered all of are questions regarding the base and bed that we ended up with.
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February 2024 by Justin Delap
Amazing.. nice helpful people
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January 2024 by Haley Reidy
Purchased a pillow right after Christmas, and had a similar experience to another review — I tried the pillow on the showroom floor and it was great, but the one I took home is 10x softer and almost unusable as it flattens completely after a few minutes of use. To add to the experience, I was sold the pillow for $250, when it currently sells online for $130. They don’t list their pricing anywhere in the store, so I took the salesman’s word and feel incredibly taken advantage of. Incredibly disappointed as TEMPUR-PEDIC does not allow returns on pillows either, so I’m stuck with it.
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January 2024 by Lori Miller
It is with great pleasure to write this Google review for Tempur-pedic employee, Matt Scott. If you are looking for phenomenal customer service and a phenomenal sleeping experience, Tempur-pedic flat irons crossing, and its staff is exceptional. Our shopping experience with Matt was very pleasant. Not knowing anything about the product, only hearing about it on television, my husband and I went in with a lot of questions. Matt was kind, very friendly, personable, and extremely professional with his knowledge. He was patient with us as we were asking many questions because of the investment that we were making. We were never rushed, and Matt took as much time as we needed to make a very important decision. After sleeping on our bed for a week, we are in heaven! Our decision was an easy one after being helped by a wonderful professional. Thank you Matt for taking such great care of the Millers! We will recommend your store and you to our friends.
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January 2024 by Britt Travis
Andre was amazing! We enjoyed working with him
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January 2024 by Kent Larick
Bought a $200 pillow that is absolutely horrible and not the same quality as the one I tried on the show room floor. They gave me the old bait and switch. Not only did it cost $200 but they refuse to stand behind their product as it can not be returned. Worst and most expensive pillow I have ever used. I will be claiming fraud with my CC company as a last resort after working with their terrible customer support.Temper Pedic has really gone down in quality and support, highly recommend Purple over them these days.
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December 2023 by Dennis D
Everything is fine except the $399 sheet set, unfortunately we cannot return them. The sheets have the feel of cotton sheets that have been washed too many times, limp. We only use the bottom sheet to retain the cooling effect of the mattress, the pillow cases and top sheet are too thin. The mattress is great!
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November 2023 by Margaret Sebern
Matt was awesome- he quickly assessed our mom’s needs and was able to show her just the beds that were right for her. He was so knowledgeable that he made the process a breeze. Thank you!
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November 2023 by Brianna Baldoni
Thank you Mel for being amazing!!! We found the best pillows because of you! Merry Christmas! :)
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August 2023 by Rhonda Eimers
Matt was very knowledgeable and helpful when searching for a mattress We did not feel pressured into making a decision right away. All of our questions were answered thoroughly. Very good experience.
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June 2023 by Michelle Johnson
Matt was gracious and welcoming as well as very knowledgeable about the products, the options and their operation. Matt made our purchasing experience very informative and positive.
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May 2023 by Paul Sweat
Great service! We appreciated Matt patiently answering our questions, allowing us to experience each bed / frame model - and staying late on a Friday night to help us get everything ordered correctly!
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April 2023 by Terry Gordon
Fantastic experience working with Robin. She helped us find the right mattress and gave us a great deal. My wife and I are in sleeping heaven.
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April 2023 by Kara Burns
I am pretty hard to impress and received excellent customer service from this store - so much so I’m moved to leave a review. I walked in with very little knowledge of tempur-pedic products and was met with a woman who went above and beyond in her knowledge and I ended up buying a bed! I purchased the pro-breeze line, been sleeping on it for about two weeks now and everything she shared with me is absolutely true. I’ve never slept so well. From the purchase to the delivery and even to some follow up questions I had, this store took care of me. Robin was the woman who helped me the most but everyone was quite wonderful. 10/10 recommend.
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April 2023 by Susan Pujdak
Robin has exceptional customer service. Robin was so helpful giving us guidance on best pillows to select for our sleeping needs. And, extremely knowledgeable!