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November 2023 by Stacey King
The rental experience was fine. Nothing great, nothing terrible, but the when I got the receipt the next day I was charged a $25 cleaning fee for leaving a NEW moving blanket in the back of the truck for the next person to use. When I called to ask what the fee was, for I was accused of spilling coffee all over the cab. I was the only one who drove the truck, and I do not drink coffee. I called again, and was told the fee was because of the blanket in the cargo space. Seriously???!!! I was able to get the fee reversed by pleading my case to Uhaul corporate. If you are forced to use this location, take pictures of absolutely everything and keep your receipts.
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September 2023 by Jordan Buis
Would give 0 stars if I could. Staff is horrible and unhelpful. Please don't ever come here! Save ur money and go somewhere else where staff is considerate. Was also completely brushed off and told to "use the app" which is awful.
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September 2023 by Gabriela Castro
First of all, I’m in shock to read some of the reviews here. The gentleman at this place was super helpful, nice, patient and gave me excellent directions on how to go about the renting of the UHaul. I went there alone and as a woman already the rental of a truck is intimidating. I wish I remembered his name because he truly made it easy for me. I even needed a place to change so I wouldn’t move in my work clothes and he allowed me to use their facility restroom. Not once was he rude or disrespectful. Let it be clear, that I had done all my part using the app and had my reservation ready. It looks like some people don’t do this part and expect the owner of the place to hold their hand. Don’t do that and he will be able to guide you once you get there. The whole process was super easy and my car was left in a very safe place which I loved. There is a gas station close by to fill up the tank as he asked, near by. When I came back late late at night time to return the truck, there were lights and again, felt pretty safe. That place is really clean, safe and more than I expected. I will definitely go back there if needed. He even has a super cute swing out side his office. ?
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August 2023 by Kassidy Carlson
The owner was incredibly rude and unhelpful. I assumed we got poor treatment because we are younger, but a lot of other reviews say otherwise.We were the only ones there during pick up and when I asked for assistance I was basically brushed off and told to “just use the app” even though he was sitting behind the desk on his phone. I figured it out on my own eventually, but I also needed some assistance during the drop off process (I was confused and I made a mistake) and he was very rude to me and the people I was with. When we asked what we can do to fix the situation/finish up he just snapped at us and told us to “leave.”It was a very stressful process. I would not recommend coming to this location unless you want to be treated like dirt on someone’s shoe.
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March 2023 by Flame F.
Prospector Bill is a good man. He's got that grumpy rancher vibe, but he's got a good heart and talks straight to ya.
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February 2023 by scott anderson
I wish I could even say that it's not even one star the guy that works there is a total dirt bag I Rented the truck drove exactly 7.6 miles as far as Google map says it is and basically straight back to the store I stopped on the way even put gas in have the receipts and my bill is over double what it's supposed to be Extra miles they said they had to put gas in it to get it up to where it was before total rip off don't ever get a truck from this place
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October 2022 by B L
Awful Service and very slow be prepared to wait up to an hour if you don't or can't do a mobile pick up. Save time and the headache and rent down the street
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June 2022 by RENAY Grimaldo
We had a great experience here. The gentleman was helpful and kind and took time to be sure we knew all about the trailer and hitch. I think this whole willow run feed & supply area is run by good people and I’ll be back anytime we need trucks or trailers.
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April 2022 by Alex M.
RUDE SERVICE. The guy that works there is always in a grumpy mood. Don't bother asking for help AT ALL if you're checking in online he'll be very honest and up front and tell you he can't help you.
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January 2022 by Aaron DelReal
New to town? Always reliable place to use for moves or simple hauling
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December 2021 by stacie davis
The worst uhaul experience I've ever had. The man that owns this place needs to first take a shower and second go back through a human relations course. I was talked down to and had a finger pointed in my face. His unhinged self then accused me of coming close to hitting him with the truck. That is a lie so he is a liar. Either uhaul gives me an apology and a discount or I am reversing the charges and uhaul will get nothing from me. Stay away from this place!
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December 2021 by Brittany Murray
They called to confirm our reservation but upon arrival they did not have the vehicle. We had to drive two hours to get another truck on our moving day. They knew all of this yet did not call or contact us to let us know of the change. Why call to confirm when you have nothing to confirm?!?
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November 2021 by Mike Specht
Awful experience. Even though I had a guaranteed reservation from Uhaul, the owner was extremely rude and would not listen to what was processed by Uhaul. Nor did he reply once I sent him proof. Needless to say, I will never rent from this facility again.
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July 2021 by Hannah Clark
Unreliable hours: I’ve been here twice during what was supposed to be business hours (as posted on the door) that it’s actually been closed. Slow service and limited supplies (boxes etc) as well.
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June 2021 by Dirk Diggler
Slooooooooowwwwwwwwwwwww service
