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July 2025 by Gabrielle Jacobs
Came in to get my passport. The gentleman with glasses was super helpful and patient with me! They were busy and I was impressed with how they got everyone taken care of.
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July 2025 by Rafa Sanchez
The person who helps with passports is very rude
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July 2025 by John Inzina
They helped me send a contract overnight and answered my questions. Not sure why the overall rating is so low
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July 2025 by D. Vermooten
4:30 Friday afternoon - arguably one of the busiest times of the week. Ten people in the line - one person on duty… If it were anyone other than Raj, we’d be here for even longer (he’s awesome). At least two other people in the back, Raj is out front on his own, doing his best with all these people.
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June 2025 by David Gesink
Raj was extremely helpful, professional and nice to talk to.
Not my usual experience with the Post Office in the past.
And as to a previous review saying that privatization of the USPS would be much better....well how many warm and fuzzy corporations have you met out there?
Delivering mail is hard work. Period.
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June 2025 by Tony Joseph
This post office is a prime example of why USPS should be privatized. Incompetence and laziness runs deep. My dog could run this entire facility better than the whole staff…. But I am adding a star back specifically for Raj. I am impressed by his friendliness and hustle among the incompetence he is surrounded by.
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May 2025 by Ryan Aldrich
Lazy and no help
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July 2024 by Pamela Corona
It’s been days trying to locate my shipment and no one answers the phone. They even hang up! Is there another way I can get in touch with a representative??
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July 2024 by Graham Fillo
Closed before stated closure time. Unacceptable.
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June 2024 by James
Raj is super helpful and friendly. Thank you! ?
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May 2024 by Anthoni Mcmillan
POOR SERVICE nothing but slow old people working in here and there phone service is even worse can't even call to ask a simple question cus there automated service sucks and when you finely get to be able to talk to someone its like a one houre wait US MAIL service sucks period would give it way less then one star if i could ALSO there is always a delay when I receive packages from them
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May 2024 by Jennifer T
Unfortunately, I have to frequent this place and I have never seen so many people in one place who work to actively work to avoid doing their job.
There is never less than 3 people in line looking at each other in bewilderment as to how there can be 3 people "working" and doing nothing. Absolutely ridiculous.
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May 2024 by Cassie Krehbiel (Cassie)
The customer service at this post office is horrendous! The employees could care less about their jobs and even less about their customers. I’m ashamed I inadvertently help pay their salaries.
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April 2024 by Sonja Sayer
The carriers have lost (or delivered to someone else) my packages four times in a handful of months (status shows delivered, but I did not get it). The problem is that those sending me packages where I’ve purchased goods won’t help at that point because they fulfilled their end of the transaction. So, these mistakes have cost me hundreds of dollars. Not once have they offered to reimburse me.
I’ve had to call their office about related claims I’ve submitted (usually calling them back), and one guy picked up the call while he had a line in front of him in the lobby and then got upset with me because I was distracting him from responding to the person in front of him. I am unsure if the manager makes the team answer calls even if people are in the lobby. Still, it‘s just a recipe for ignoring two customers when instead you could not do that and help those in front of you now and then let the call go to voicemail to be returned and handled kindly later.
I continue to get mail for people who don’t live at my address, too. I mark the letters “Not at this address/return to sender” and return them, which should be enough to stop the mail according to the USPS website, but it doesn’t. Further, after I mark the mail as such, they’ll often just put it back in my mailbox.
I can see other residents leaving other miss-delivered letters and packages in our mailroom. It’s a big problem.
It would be great if Broomfield could correct the carrier delivery issues.
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February 2024 by Qiaoni Pan
Great and timely service! They helped me to find really important mail and I just want to say thank you guys so much, it really means a lot to me and my family!!
